About PatioLiving
Data updated- Website
- patioliving.com
- Category
- Home & Garden
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (21/21)
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Is PatioLiving legit?
PatioLiving (patioliving.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Easy to order online
You are asking for a review when I…
You are asking for a review when I haven’t even received an order confirmation.
Reply from PatioLiving2026-07-28
Dear Michelle, Thank you for bringing this to our attention. We sincerely apologize that you received a review request before receiving your order confirmation. We understand how confusing and frustrating this must have been, and this is certainly not the experience we want for our customers. Our team will be reaching out to you to ensure you have received your order confirmation that was sent via email to you after you placed your order and to answer any questions you may have. In the meantime, we kindly ask that you check your junk or spam folder, as confirmation emails can occasionally be filtered there. If you need any additional assistance, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, from 9:00 a.m. to 5:00 p.m. CDT. We are always happy to help. We appreciate your feedback and look forward to assisting you.
You had what I wanted
Helpful phone and online guidance and quote
Helpful guidance on a phone call, followed by rapid response to quote request, and ultimately a better than advertised price quote, followed by a purchase, all within the hour.
Satisfied customer
Clear selections. Lots of choices. Very responsive to questions. Great online business model, especially for outdoor furniture.
Helpful Customer Service
Kim was a very responsive and very knowledgable chat representative. She was very helpful. and was able to answer all of my questions quickly and thoroughly.
Excellent service to help me replace…
Excellent service to help me replace parts and upgrade the canopy to my Shademaker umbrella.
Easiest online order I have ever…
Easiest online order I have ever experienced! Kit was very helpful , patient and efficient.
Fabulous
Great service.
Great Online Chat Service
Sales rep Theresa was very helpful and professional and responsive to my request. Terrific experience in selecting the color chaises to replace old chaises I have, hoping to match the same.
Customer service representative was…
Customer service representative was excellent
First let me say my last telescope…
First let me say my last telescope sling patio furniture was bought in 1994. I have replace the slings once before. Now they are just worn out. But the quality of this product is unbelieveable. I did my research and its actually manufactured in upstate NY.
Very happy with the sales staff
Very happy with the sales staff. Did it all online, and they answered my questions quickly, as well as providing advice on size of chairs, cushions. Quote was timely and very competitive. Well done!
Unfortunately - Bad Pricing on Web Site
Unfortunately, there is a sale on Patio Living for 30% off Berlin Gardens furniture. When I selected my items, the page showed a price of $4,205 but when I added those items to the cart, it was $4,295. I called customer support, and it is a Philippine call center, and they were not able to help. I ended up only buying the chairs, thus a lower cost $3,850 because I removed the small table. Patio Living's response below would leave you to believe that they made good, but they did not. Ultimately, I found better pricing at DutchCrafters.com, and got the tables for the right price. Unfortunately, I now know that I overpaid for everything else I purchased from PatioLiving.com
Reply from PatioLiving2026-07-22
Dear Vincent, Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced regarding the pricing of your Berlin Garden items in your cart. After reviewing, we see you placed an order with us and your final purchase totaled $3,580.00, which was actually less than both the $4,205 price you initially saw. While we’re glad to see everything worked out, we apologize for the confusion the pricing displayed during the shopping process. We appreciate you bringing this to our attention. Thank you for choosing Patio Living, and we hope you enjoy your new Berlin Gardens furniture. If you have any questions in the mean time we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
It was easy and quick
Terrible customer service after item is missing from a delivery
The table top of a special order patio set was missing from a delivery eight days ago. Last week I was told logistics is doing a dock search and it would take 72 hours. After 72 hours, I was told they were delayed because they are 'busy'. This week I'm told logistics is doing a dock search and it will be 72 hours and that they had to wait for a bill of lading from the vendor. I have no idea what is going on. I think they put most of their efforts into marketing and sales, not into solving delivery issues.
Reply from PatioLiving2026-07-22
Dear Melissa, I am sincerely sorry for the frustration you’ve experienced with your order. This is not the experience we want for any of our customers. On July 14, 2026, you notified us that the tabletop was missing from your delivery. As soon as we were made aware of the issue, our Customer Service team partnered with our Logistics team to initiate a dock search with the carrier. A dock search involves the carrier conducting a thorough search of their warehouse to locate the missing piece. While this process can take some time, it is important that every possible location within the warehouse is checked to give us the best chance of locating your item. As of today, we have escalated this matter with our contact at the carrier and are awaiting an update. We will reach out to you as soon as we have a resolution. We understand how disappointing and inconvenient it is to receive an incomplete order, and we truly appreciate your patience while we work to resolve this as quickly as possible. If you have any questions in the meantime, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 AM–5:00 PM CDT.
Navigating their site was easy and made…
Navigating their site was easy and made comparing different options efficient. Chatting with Chris was helpful too. I'll have more to say once my orders are processed and received. I have high expectations and look forward to confirming that al went well.
Quick and easy couldn’t navigate the…
Quick and easy couldn’t navigate the website, but the representative helped me through that and sent me the link. Everything‘s good.