About PatioLiving
Data updated- Website
- patioliving.com
- Category
- Home & Garden
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (21/21)
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Is PatioLiving legit?
PatioLiving (patioliving.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 76% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Easy Process
I worked with a very professional lady named Kim who made the entire ordering process very easy. And PatioLiving's prices are quite reasonable. I highly recommend this online company.
I wrote to customer service using the…
I wrote to customer service using the chat and was immediately taken care of - so expedient! So helpful!!
Shayla was very helpful and responsive
Shayla was very helpful and responsive. She did some product research for me and responded promptly.
I was given a 10% discount code when I…
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% discount. I did not see that some restrictions applied to the discount before placing my order. Very pleased. Good customer service.
Reply from PatioLiving2026-07-01
Dear Don, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Patio living web site is very easy to…
Patio living web site is very easy to order. The quality of items I have ordered from Patio living is excellent
The customer representative
The customer representative, Kelly, was very courteous, professional, explained things well and was prompt in sending us helpful fabric samples.
Easy use of website including fabric
Easy use of website including fabric, color, and shipping options. Also had an excellent experience with the Live Chat feature.
Shayla was very informative
Shayla was very informative, understood what I was looking for. She answered all my questions and was patient with all that I was asking. A great experience.
Very Helpful Live Chat…
Shayla was very responsive and helpful in guiding me through the process and providing a quote and how to access it as I continue looking through your website.
I found the products I needed quickly
I found the products I needed quickly, and the order and checkout process was very prompt.
The Customer Service Department at…
The Customer Service Department at Patio Living is top notch! Very responsive and helpful! I give them 10 stars!!!
Kim was very helpful
BEWARE! FREE $101.57 gift speaker is charged on invoice!
PatioLiving CSR couldn't resolve why my $3,273.13 order changed to $3,381.81 when submitted with my credit card authorization. Charging me $101.57+tax for the promo FREE speaker is fraudulent misrepresentation! This simple goodwill transaction has become complicated & delayed because another PL department must now review the online transaction & adjust for a possible computer glitch? Is it a glitch or intentional? I should have gone with AuthenTEAK, not PatioLiving! I advised CSR (Kim) that if the problem is not resolve in 24hrs I will cancel the entire transaction & seek immediate refund. BEWARE!!! I was the one who detected the overcharge, instead of the PL rep who verified the completion of the invoice transaction & was willing to close the phone sale.
Reply from PatioLiving2026-06-30
Dear Richard, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and concern this situation caused. We understand how concerning it is to see an unexpected charge on an order, particularly when it involves a promotional item advertised as free. This is not the experience we want any of our customers to have. As soon as the discrepancy was brought to our attention, our team began investigating the transaction to determine the cause and ensure the pricing was corrected appropriately. While we understand the additional review delayed a resolution, it was necessary to verify the order details and make sure the issue was handled accurately. We regret the inconvenience and frustration this caused. We have refunded you for the charge of the speaker. Please keep a look out for an email with your receipt. We appreciate you bringing this matter to our attention and the opportunity to review it. Customer trust is extremely important to us, and we are committed to providing accurate pricing and transparent service. We hope the resolution provided demonstrates our commitment to making things right. If you have any questions in the meantime, we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Ordering was easy
Ordering was easy. Delivery was prompt (5th business day). Delivery service was pleasant and efficient.
Smooth delivery
Smooth delivery. Great table & chairs - comfortable & high quality Great customer service too
Shayla was amazing
Shayla was amazing - great and patient customer service.
I liked the site but I didn't like that…
I liked the site but I didn't like that it said sign up for email/text to get a discount, but then the discount code was "not applicable" to my first time purchase. Seems deceiving. Haven't received the order yet, so cannot comment on that.
I was so happy to find a matching chase…
I was so happy to find a matching chase lounge. Price a bit high and I would bought the chairs. It would be great if you include the height of the bed. Silly to charge $250 to set up (not happy about that).
I want to purchase one more piece in…
I want to purchase one more piece in addition to a set. At least the sales lady is trying to help out. I am waiting for her update.