With more than a decade in the field of PCB prototype and fabrication, PCBWay has been committed to meeting the needs of our customers from different industries in terms of quality, delivery, cost-effectiveness and any other demanding requests. As one of the most experienced PCB manufacturers in China, we pride ourselves to be your best business partners as well as good friends in the every aspect of your PCB needs.
Written by the business, not verified by us.
Is PCBWay legit?
PCBWay (pcbway.com) has a 4.2 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality of the printed circuit boards and the remarkable helpfulness of the customer support staff. Many people appreciate the knowledgeable engineers who carefully check technical designs and files before production actually begins on orders. Consumers consistently highlight smooth ordering processes, reliable shipping options, and great value for all kinds of maker projects.
However, some people mentioned experiencing serious issues with missing shipments and never actually receiving their ordered physical items. These few reviewers felt quite frustrated by the overall lack of reliable delivery and unhelpful communication when trying to resolve problems.
Auto-generated from all reviews of this business. For reference only.
A nightmare. The site is not logical, and has caused a major problem when re-ordering. The representive in question is very blunt and not very helpful and is causing delaying by sending wrong files to check. When this was all clarified by email, yet sends back info relating to wrong orders. The atitude seems to be the customer is always wrong!?!
I used this for 17 clients businesses it seems we will have to move them away.
Reply from PCBWay2021-05-06
Dear Jeff,
We're deeply sorry for the unpleasant ordering experience.
We firmly believe that both of us did not wish any unexpected things to happen for your orders, so let's try to solve this problem in a timely manner and minimize the loss. Could you please send more details about the issue to our after-sales team ([email protected]) ? So we can figure out the best solution for it.
Best Regards
PCBWay Support Team
We paid for 72 hours build, so we paid 273 for pcb, but finally they build in 15 days (instant quote for our pcb is 155usd)! No refund. We were very good customers for pcbway, this is our last order with them. Service11 at pcbway.com does not answer to any email.
Reply from PCBWay2021-03-08
Hi Marco,
We're deelply sorry to hear that.
Could you please send the order number to us ( [email protected] ) ? We'll find a solution for this issue as soon as possible. BTW, if you're not satisfied with your current service rep, you can surely let us know and we'll change her to another one for you.
Best Regards
PCBWay Support Team
The workmanship and price meet and exceed expectations
I design and develop custom test equipment for electronics manufacturing.
My orders have been for low volume double sided boards (~8"x8") with a low component count.
That being said, the boards I have received have been high quality, low priced, and delivered within 4-5 days (including shipment to the us).
Great for prototyping and small manufacturing runs
I've been using these guys for prototyping as well as low volume assembly and manufacture for years now, and the consistency and quality have always been spot on. Assembly and panelling of awkward boards (components raised on their legs without spacers, non-standard insertion of pins though the board etc.) wasn't ever a problem, and blank PCBs are always well produced and good quality. Sure, you can get finer resolution silkscreening elsewhere, but you also pay far more at those board houses, and the quality from PCBWay is more than adequate at the price.
Plenty of shipping options too that allow you to avoid expensive couriers if you're not in a hurry, and fast shipping if you are, though the cost reflects the perhaps surprising weight of PCBs in bulk.
Communication is always prompt, and while it can sometimes suffer a little from the language barrier, it's never actually a problem and confirmations are sought from the customer when things aren't 100% clear.
Price quotes for more complex jobs aren't always 100% accurate until they're reviewed and it's time to pay, but you do always have the final figure before you actually make the payment - there are no additional or hidden fees, and the cost changes (which, to be fair, as often go down as they do up) are down to them rearranging the panelling to suit assembly, and to passing on the actual cost of parts from Farnell, Digi-Key or whoever to be assembled directly onto the customer.
The price and turn around on the PCBs is amazing. I've ordered my first set of boards and I had no idea that you could get boards so cheaply and easily.
The quality is completely professional; beats the pants off my homemade boards.
I ordered the DHL shipping and it arrived in the UK about a week after placing the order. I've placed another order now using the cheaper e-packet shipping; not sure how long that will take.
It is clear PCBway offers cash coupons for positive reviews, they are crooks. This is the second time, they screwed up on my order I requested they perform a task they didn't do it and sent me non-functioning boards without traces, and charged me, horrible business practices, please don't trust this company and take your business elsewhere.
Reply from PCBWay2020-07-22
Hi Techbit,
Sorry for the unpleasant order experience.
All the boards on PCBWay are definately quality guaranteed. If you recieve any defective board, please drop a message with your PCBWay account to our after-sales team ([email protected]) , and our service rep will give you a solution as soon as possible - sending a refund or rebuilding the boards.
Best Regards
PCBWay Support Team
I have been cooperating with PCBWay for a long time and I have only positive impressions. Printed circuit boards are always of high enough quality, in addition, there is the opportunity to work with materials other than FR-4, which will definitely delight developers of radio equipment. The possibility of configuring the PCB production parameters is also quite wide, many other companies do not provide such capabilities. Printed circuit boards are made very quickly, as well as quickly delivered to Belarus. I selected this manufacturer as the main supplier of printed circuit boards for my Easy-SDR project. I did not regret this decision. I definitely recommend this company for cooperation.
I have ordered many PCBs from PCBway over the past 3 years, and it has always been a pleasant experience. Their website makes it super easy to upload your design files and view them in the “Gerber viewer” to make sure everything looks correct. Response times are usually very quick too. I’ve used other PCB manufacturers too, and PCBWay has been the most reliable and consistent that I have tried. They also have a large array of capabilities at their disposal, and is one of the few board houses that I have come across that offers PCB edge plating. I recommend PCBWay to all of my friends.
Fantastic customer service, shipping, and great quality PCBs
High quality, amazing customer service, fast shipping. PCBWay helped me make a prototype quickly and even helped me promote my project. The pieces arrived fast and were well-packaged and of superb quality. Will definitely do business again, ongoing.
The problem was that their engineer placed the product number over the top of my logo on the board. A simple mistake that ruins the aesthetic and professional look of the PCB. After they stated the engineer didn't check their work the reps solution was for me to take a razor blade to the PCB and scrape it off. No thanks, I will take my production elsewhere.
DHL delivery was pretty impressive on my two orders.
Update: 05/27/2020- PCBWay customer service did reach out to me and agreed the issue should be rectified. They gave me a full refund as in-house credit and said they would address the issue head-on. I find their ability to admit to a mistake and offering to fix very nice. I will continue to use them and would recommend others to do the same as the PCBs I have received are good quality and super fast turnaround time.
Reply from PCBWay2020-05-27
Dear Hal,
Deeply sorry for the unpleasant order experience.
It's turely our fault after we confirm with the service rep (a newcomer), even though we also can't believe it anyone gave that odd solution.
The boards can be rebuilt or we can refund to you, please check the email from our after-sales team to choose a way that is acceptable for you.
Last but not least, we will definately strengthen all-round training for our new staff in a timely manner to give you better and more professional service in the future.
Best Regards
PCBWay Support Team
PCBWAY offers incredible quality and quick turnaround at very low prices.
I have manufactured three PCBs from PCBWAY and I am completely satisfied with their service.
They attempt to increase the price for board production wherever they can. They will try to rip you off. Other board houses often provide better service, better quality and some offer free v-scoring or mouse bites on their boards. There are better places than PCBWAY.
Reply from PCBWay2020-05-26
Everyone knows that PCBWay pricing has always been transparent : In the case where the information/parameters you provide is consistent with your needs, the price will not change when placing an order.
I'm not sure about the purpose of your complaint like that, if it is due to some misunderstanding, please email to [email protected], and we will be happy to solve your doubts. However, if you want to maliciously defame PCBWay from the standpoint of / on behalf of other companies, we are not willing to argue with you anyway.
Best Regards
PCBWay Support Team
After a number of excellent builds, with minimal issues, things seem to have taken a turn for the worse. We have experienced two quality issues with turn-key jobs (boards and parts supplied by PCBWay) in a row, not a good sign.
The first issue was a small surface mount pot had shorts under the component for 7% of the run of 1,000 small boards. While I don't expect perfection, this is way too many failures for a simple job.
The very next job for a different board, we experienced a 15% failure rate of one component type. Since the assembly seemed fine, it's apparent that the components were not up to the quality expected. This board had been built several times previously with no component failures.
Obviously in both cases, it costs time and money to correct the assembly or component flaw or scrap the part. In addition, some boards got out to customers before the flaw was detected.
I'm obviously concerned about these lapses in quality, I really want to continue the good relationship we have with PCBWay, but it's getting harder to justify going back to the well.
I've ordered two sets of boards from them in the last couple of weeks. Nothing fancy, just small double layer prototypes. It was easy to get the quote and upload the Gerbers and drill files. Approved in 15 mins, even though one was late at night in China. The boards were manufactured in under 24 hours. Standard delivery to me in in regional Australia was 5 and 6 days from the time I ordered. The boards were packaged well, clean, excellent quality and exactly as per my specs. They also test out well electrically.
What a joke.
Was trying to place my first order and ran into the review wall.
Up to an hour for an already approved board that was on the shared page...
Well took alot longer than that, so I cancelled my order.
The sales rep (Zoe) didn't even respond to my inquiry.
Went over to JLCPCB, ordered the same excact board.
10 minuttes later it was in production.
Reply from PCBWay2019-11-04
Dear Benjamin,
We feel deeply sorry for your unsatisfied experience on PCBWay.
After checking the order record, the time you upload the file was about 2:30 in the morning, and during that time, the number of engineers on duty was limited, which caused us to review the files for a little longer. We apologize for the inconvenience caused.
Our new file review mechanism is under construction and we hope to have the opportunity to work with you again in the near future.
Best Regards
PCBWay Support Team
I've used PCBWay for years and they have been good enough. One of my penalized designs has different silk screen for tNames due to auto generated panel. PCBWay wanted to DOUBLE the price because they consider difference silk screen (that's the print layer..) makes for a different design, and wanted to charge me as each penalized item as a different design.
I'll be finding a new PCB manufacture today after years being with PCBWay as my goto.
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