With more than a decade in the field of PCB prototype and fabrication, PCBWay has been committed to meeting the needs of our customers from different industries in terms of quality, delivery, cost-effectiveness and any other demanding requests. As one of the most experienced PCB manufacturers in China, we pride ourselves to be your best business partners as well as good friends in the every aspect of your PCB needs.
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Is PCBWay legit?
PCBWay (pcbway.com) has a 4.2 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality of the printed circuit boards and the remarkable helpfulness of the customer support staff. Many people appreciate the knowledgeable engineers who carefully check technical designs and files before production actually begins on orders. Consumers consistently highlight smooth ordering processes, reliable shipping options, and great value for all kinds of maker projects.
However, some people mentioned experiencing serious issues with missing shipments and never actually receiving their ordered physical items. These few reviewers felt quite frustrated by the overall lack of reliable delivery and unhelpful communication when trying to resolve problems.
Auto-generated from all reviews of this business. For reference only.
Great PCBs and good assembly service, superb customer support
PCBs were solid quality. Silkscreen could be sharper but it certainly meets their specifications without a problem. Pretty much a mirror image of Kicad preview.
I had three full assemblies made and two of the three were perfect, however one board did have a problem with bent pins on an IC. They refunded the cost of a replacement part when I notified them of this. I did not press them too hard since it wasn't too difficult to fix.
Great customer support rep (Angell Yu) who has been very responsive and helpful.
They confirmed the board BOM and costs for assembly before accepting payment and did not add any hidden fees. Same as I would pay from Digikey or Mouser where they got the parts.
They sent back excess parts not used in assembly along with the bags all the parts came in empty or not (I guess to prove their origin). Everything was well packaged and protected.
All in all a positive experience.
80% board failure, 18mil spacing in design, 30VDC caused fire.
I have had multiple failures from this company work. They are simply terrible. I ordered ten 4 layer boards with, 2 Oz copper. I saw di-electric failures between 18mil spacing at 30V DC. I assembled 4 boards out of the 10. I wont be wasting my time or money with this company again.
As a nominal exercise i always flow back information to manufacturers to support fixing their process and maybe a refund, considering they dont even meet IEC standards. So... no good dead goes un-punished...
I took photos and documented three individual failures.i dentified the fire location and took DMM measurements between the failures. In their response ignored the photos and brought up a Gerber and drew arrows around it and tried to tell me the connection was on the Gerber... Company dissident even read my feedback before wasting my time and sending back a response that is simply designed to deflect.
Dont waste your time. Its not worth the savings unless you value your time at 0$/hour.
UPDATE: boards shipped back. two hours of emails exchanges later and they still accept no responsibility. Gave written disposition to energize failed boards between the gerber geometry likely to fail. They have not done the test and bassicly just reply back with another email each time. Never resolves anything. I think the moral of the story here is dont order 4 layer boards here. that or 2Oz copper. Anyways they are about as helpful as an allergy is.
Reply from PCBWay2019-08-21
UPDATE:
Hi t.havens, we have not and will not evade any responsibility. Finding the root cause of the problem is our real purpose. Only in this way can we avoid the recurrence of the problem.
After testing the boards, our engineers found that there is no problem with the boards, and the problem is very likely to occur in the soldering of the components (I believe that the customer service staff has explained the specific situation to you clearly).
In order for you to avoid waiting too long, we will produce a new batch of boards for you free of charge. We hope that you will not delay the progress of your project while gradually understanding the truth of the matter. Please still keep in touch with the service staff, thank you.
Best Regards
------------------------------------------------------------------------
Hello t.havens,
Deeply sorry for the defective boards.
After each problem occurs, we need to know the exact reason, which may take some time, but is responsible for both of us. If the problem is found caused by us, we will surely refund and compensate you with no excuses.
Please reply to the email from our customer complaint team so that you can get a convincing solution as quickly as possible.
Best Regards
PCBWay Support Team
I have been dealing with Bella on getting some prototypes built, sent components because they could not source them. They lost components and now want me to send more. Their communication is horrible, and they do not send responses to questions, they just read what they want and respond with photos and arrows, Customer support is horrible. will be looking elsewhere for ALL our PCB needs and PCB assembly services. Sorry you just lost $500K in sales because of your horrible customer service and responses
Reply from PCBWay2019-07-11
Dear Gene,
Sorry for the unpleasant order experience.
Actually, we are always very careful about every components that our customers send to us and have dedicated personnel to count the materials. Because only when all the components are in place can we complete the assembly efficiently.
When our engineer received your package, he did find and confirm that some components were not enough, so our service rep contacted you in time and attached a photo to more directly address this issue.
Our service rep will get in touch with you soon to find a better solution for it. Or you can also feel free to drop a message to [email protected] if you have any more complaints.
PCBWay makes it possible. For years I had problems competing. Now with their high quality low prices I get projects that I could not before. The boards are made the way I need them to be. If I have any problem, they overcome it for me. These people at PCBWay will NEVER leave you stranded.
I have used PCBWay many times now, and I have never had any complains. I use PCBWay both professional and for personal projects, and I have orderet more than 30 different PCBs. If any error with the uploaded data, I quickly receive an responce with the issue.
In my first order I send the wrong pcb file by accident. 10 minutes after a wrote a email with the correct file I received a reaction that everthing would be corrected. And realy true: 1,5 week later I received 125 pieces of the correct PCB !; very good quality en correctly shipped. No complains what so ever.
B Philipsen
Dubotechniek Holland
Although the quality is not what you expect in an iPhone, but it is almost perfect.
Moreover, the support people are very responsive.
I once noticed an error in the production, and I told them about it. They immediately looked into it and reproduced it and sent it to me free of charge.
In summary, they are a very good to deal with.
PCBways gets one huge thing wrong, otherwise perfect
I've had many good experiences with PCBway, the problem is they have no complaint escalation process. Complaints always go back to your account manager, there's absolutely no way to contact your account manager's boss, or to change your account manager... so you get stuck in a loop. I get over $20k of electronics manufactured each year, so they should provide an independent complaints manager... I'm now looking for an alternative supplier with the right management structure...
Reply from PCBWay2019-02-25
Hi Dan,
We feel deeply sorry for your unsatisfied experience on PCBWay. For the complaints caused during placing orders, or if you want to change your account manager, you can feel free to send an email to our support team : [email protected] or [email protected] with your account ID , we will give a prompt reply with a solution for your problem. In addition, we are planning to upgrade our feedback system, something like, you can not only evaluate your account manager, but also get an access to the boss if the score is lower that 2.0 of 5.0
Best Regards
PCBWay Support Team
it is very bad company take your money then every day give now news be carefully
use another company do not trust them
you will pay to
aliexpress.com
then pay to them all thieve
use other compay
if do not help my this my order
Order ID: G362815 Delivery Address
Order time & date : 2019/1/27 17:57:38
Reply from PCBWay2019-02-18
Sorry for the inconvenience caused due to our CNY holidays.
Our service staff has always been trying to help you with your questions and give the best solution to your problems. After checking, we got that your order has been under process. Please be ensured and feel free to contact your service rep or [email protected] if you still have any complaints.
Best Regards
PCBWay Support Team
Have been using them for years, tens of thousands dollars and I can confirm: good customer service, attention to details. They found dead traces on the product that has been manufactured in 3 other facilities for 4 years and no one noticed them before. BOM discrepancies always highlighted and double checked with me. I love my rep Angell - we are talking thru the weekend and she stays up late - that makes time difference less noticeable.
We had some issues in the process, no one is perfect, but overall I have not had anyone doing a better job and doing it consistently.
Here I leave my comment from my first order at PCBWay. I ordered some simple circuits on PCBWay because I needed a big quantity. Everything was simple, fast and cheap. Package was delivered in time with DHL. Even though the PCB that I ordered was easy, I was surprised by the good quality. Silkscreen quality is better than from many expensive european companies.
However, there's one thing that you should keep in mind when ordering PCB from China. It's that depending on your country, you might have to pay TAX during delivery. I ordered for approx 100euros of PCB and got 30euros of TAX to pay. But even with the tax, the price is 10 times cheaper than if I had to order from an european company.
I have used PCBWay a couple of times so far, for 2 and 4 layer pcb,assembly service.I am very happy with their fast and competitive quotes. They offer good quality turnkey solutions, with quick turn time.The technical support is excellent, with up front clarification of obsolescence and lead time issues.
The plating is excellent and the boards soldered easily. The boards are clean and tidy and look very professional. Dirty Boards uploading was easy to use, Now only $5 for 10cm x 10cm boards,assembly $88/10 pcs and free stencil. They delivered more boards than they promised (12 rather than 10). To cap it all, the boards are nice looking! When I need a PCB prototype or assembly manufacturer, I won’t hesitate to use them again!
I had PCBway make me 5 prototype boards and everyone was great. I went ahead and ordered 100 of the same boards. Took another two months to get them to reconfirm the specs for the build. Finally they finished the build and 24 of the 100 boards did not work. I contacted them and ask for a partial refund. I was told about a month ago they would look into it but have not heard anything back. All around PCBway has been terrible to deal with, if you can find somewhere else to take your business i suggest you do so, even if it cost a little more.
Reply from PCBWay2018-03-05
Hi Ben,
Sorry about the imperfect order experience. Could you please offer your customer ID or your order number to [email protected] ? We will deal with the issue with a timely manner. Also, please check the spam email list where our reply may lay in. In addition, you will definitely get the compensation if there are defective products.
Best Regards
PCBWay Support Team
I've placed an order to build a PCB and a full prototype with surface mount components. PCBway had a pretty good price for the full assembly and the quality of the items received was pretty good. Their customer service was very communicative during the process including sending me pictures of the final assembly before shipping.
Will use their services again for sure.
they will not listen to your requests. very unprofessional
Reply from PCBWay2017-10-31
Hi Mr.PatBrunt,
Sorry to hear that. Could you let us know more about your issue ? Please send the details to [email protected] , then we can take out the solutions for you in a timely manner.
Wish you all the best.
PCBWay Support Team
Most have been said already here, got myself a 10pcs order as well, for 5 bugs... I was worried, since it's a first for me, creating a circuit, that I possibly messed up the dimensions of everything (and I basically didn't know anything about what could be done and what couldn't). So after fiddeling around with Fritzing, I asked through their live chat if my design fits the rules for the 5 dollar sale. They replied to me saying that I should send them my geber files to a email address that they provided me with. And I got a response within minutes that my design was perfectly fine! So in the end, I ordered 10 of them (a bit overkill, don't need that much, but it's nice to have extra's in case that I would mess up something). I had to pay an extra 12~13 euros for the e-packet shipping method, which is reasonable. I couldn't track the packet when it arrived in my country, the tracking worked only in China. My order took around 11 days to fabricate and around 7 days to ship, which is reasonable as well. I will probably order here again if I want to create something with to much components to do by hand on a perf board :D). Quality of the pcb is in my opinion great, but hey, I am a beginner who's ding this kind of thing for the first time, so what can I say about such thing, right ^^. They do look 10 times better and more sturdy than ones I found in cheap electronic devices from china, so thats a plus!
For simple, single or double sided, low technology, boards they are good.
Generally, they get the orders correct and ship quickly by DHL but on one occasion I have had them send two batches of one board and none of the other design. This week, I've spent 3 days trying to get files uploaded and approved so I will look elsewhere now as timing is important to me.
PCBWay are probably at their best for prototyping ideas that you've had in your head and want to try but are not urgent. The strategy I use for prototyping is to send them maybe 5 or 6 designs and combine postage, this gets the costs of the boards down to an incredibly low level. Hobbyists would find their services excellent. For professional or volume production use I would be inclined to look somewhere else.
Reply from PCBWay2017-07-28
Hi Mark,
So much sorry about the imperfect order experience. We can surely understand that time is one of the most important things for every customer ordering from our site, so our file-audit system has been continuously upgraded and it usually takes minutes (within one hour) for file checking now when the file has no problem. For your order, there must be something wrong about the process (maybe the service rep's negligence), could you please send your order number to [email protected] so that we can figure out the reason? It would be appreciated.
In addition, we offer kinds of service related PCB to meet the needs of different person, including advanced circuits manufacturing, so there are many companies cooperating with us with great satisfaction.
Wish you have a nice experience next time on PCBWay.
Best Regards
PCBWay Support Team
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