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Electronics & Technology

PCBWay

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230 reviews

4.2230 reviews
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About PCBWay

Data updated
Website
pcbway.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
50 reviews
Replies to negative
92% (44/48)
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About this business

With more than a decade in the field of PCB prototype and fabrication, PCBWay has been committed to meeting the needs of our customers from different industries in terms of quality, delivery, cost-effectiveness and any other demanding requests. As one of the most experienced PCB manufacturers in China, we pride ourselves to be your best business partners as well as good friends in the every aspect of your PCB needs.

Written by the business, not verified by us.

Is PCBWay legit?

PCBWay (pcbway.com) has a 4.2 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality of the printed circuit boards and the remarkable helpfulness of the customer support staff. Many people appreciate the knowledgeable engineers who carefully check technical designs and files before production actually begins on orders. Consumers consistently highlight smooth ordering processes, reliable shipping options, and great value for all kinds of maker projects. However, some people mentioned experiencing serious issues with missing shipments and never actually receiving their ordered physical items. These few reviewers felt quite frustrated by the overall lack of reliable delivery and unhelpful communication when trying to resolve problems.

Auto-generated from all reviews of this business. For reference only.

What people say

PCBWay exceeded my expectations in…

PCBWay exceeded my expectations in every way possible! Their impeccable customer service, top-notch manufacturing quality, and lightning-fast turnaround time left me thoroughly impressed. I can confidently say that PCBWay is my go-to PCB manufacturer for all my future projects.

Excelent services and PCB quality

PCBWay manufacture excellent quality PCB boards with fast turnaround and shipping. After several orders I'm confident to continue use them for my projects. Also they provide shipping methods for EU that is exempt from the local customs and tax processes also speed up the delivery.

Good price-performance ratio, fast and available in their responses.

I have ordered from PCBway many times in the past year and recently I have also started to collaborate with them thanks to a sponsorhip program. I have never had any problem with their products, email communication is very fast and they have always been ready to help.

High-Quality PCBs and Excellent Service

I have had a flawless experience with PCBWay for the past 1.5 years, with around 10 orders completed, and I can confidently say that all my PCBs from PCBWay were perfect. The company offers great value for money, and I have no complaints about their pricing or services.

Support does not understand requests

I attempted to place an order -- it was to be one of many if the experience and pricing proved out -- but met with massive frustration trying to make the service rep understand my requests and come to an agreement. My requirements were simple: I produced an order for a 100mm x 100mm board that was originally a panelized 2x2 circuit. When they understandably increased the price to accommodate this, I told them I did not need the scoring done and just wanted a simple two-sided board -- and I would do the separation myself. On the order i had selected a more reasonable and less costly means for shipping (China to U.S.) but it was up-priced to their more expensive shipping methods and I had no ability on their website to change it back. After two days of trying to get them to understand, I finally canceled the order without paying. Frankly, I will probably not do business with them. Their web site is incredibly bad and their support cannot understand the requests and messages I sent them.

Reply from PCBWay2023-04-18

Hi WHP, We apologize for the negative experience you had while placing your order. Could you please let us know your customer ID or registered email address at PCBWay by sending an email to our after-sales team ([email protected]) ? So we will know who is your dedicated service rep and better understand what caused the issues, and give you an explanation or a solution as soon as possible. In fact, based on our pricing, the panelized PCBs are slightly more expensive than the single PCBs with the same parameters, which the customer should have explained to you, maybe not. As for the shipping cost, it's all transparent on our website. If you find any unreasonable price changes of the shipping, please feel free to let us know, and we will investigate it for sure in a timely manner. Best Regards PCBWay Support Team

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