PERGOLUX USA

Hi Ami, Thank you so much for taking the time to share such a detailed review! We're thrilled to hear how much you love your PERGOLUX and that it’s delivering exactly what you wanted for your backyard. It’s great to hear that the SnapFIT system made it easy to add screens after the initial installation. We love that you were able to customize your setup and make the space work even better for you. We also appreciate your feedback on the assembly instructions. We're always looking for ways to make the installation process smoother, and comments like yours help us continue improving. Thank you again for choosing PERGOLUX and for sharing your experience. We hope you enjoy your backyard space for many years to come! - The PERGOLUX Team

Hi Douglas, Thank you for taking the time to leave such a great review! We're happy to hear our chat support was able to help and that Adolpho was able to step in and make sure everything was taken care of. We appreciate your honest feedback about getting connected with our team. We're always working to make that process easier, and your comments are helpful. We'll be sure to share your kind words with Adolpho. Thanks again for your recommendation and for choosing PERGOLUX! - The PERGOLUX Team

Hi Randal, Thank you for taking the time to share your feedback. We're glad to hear you’re happy with the overall build quality of your PERGOLUX. We appreciate the honest comments about the installation process. We know clear instructions and up-to-date videos are important, especially for a project of this size, and we'll share your feedback with our team as we continue improving the experience for our customers. Thank you again for choosing PERGOLUX, and we hope you enjoy your pergola for many years to come! - The PERGOLUX Team

Hi Gary, We're sorry to hear about the frustration you've experienced and understand how disappointing it is to feel like you have not received the communication and support you expected. We take concerns like this seriously and would appreciate the opportunity to review what happened with your order and the communication surrounding it. We would like to connect with you directly to better understand where things stand and help move this forward. Please reach out to our Customer Success team so we can look into the details of your case and assist. Thank you for bringing this to our attention. We appreciate the opportunity to make things right. - The PERGOLUX Team

Hi Linda, Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. We're thrilled to hear you're happy with your PERGOLUX and that our team was able to provide the support you needed. Customer experience is extremely important to us, and feedback like yours means a lot. Thank you again for choosing PERGOLUX. We hope you enjoy your pergola for many years to come! - The PERGOLUX Team

Hi Ryan, Thank you for taking the time to share your feedback. We're glad to hear you feel the product itself is high quality, but we're sorry to hear that the assembly experience did not meet your expectations. Your comments regarding the installation guide, video, and part labeling are valuable, and we understand how frustrating it can be to work through a large project when instructions aren't as clear as they should be. We are actively reviewing ways to improve our installation materials and make the process easier for our customers. We would appreciate the opportunity to follow up with you directly and learn more about your experience. Since we aren't able to identify your order from the information available, please reach out to our Customer Service team with your order details so we can better assist. Thank you again for your honest feedback. We appreciate the opportunity to improve. - The PERGOLUX Team

Hi Anita, Thank you for your 5-star review! We're so glad to hear you’re happy with the quality of your PERGOLUX and that our sales team provided excellent service throughout your experience. We appreciate your support and hope you enjoy your pergola for many years to come! - The PERGOLUX Team

Hi Alexander, Thank you so much for taking the time to share your experience! We're thrilled to hear that Axel was able to jump on a video call and guide you through the controller replacement step by step. It's especially great to see Axel recognized for his support. He is one of the team members who often works behind the scenes to help our customers, and your kind words are very well deserved. We'll be sure to share your feedback with him—he'll be happy to know his patience and dedication made a difference. We're also glad to hear everything is working as expected and that you're enjoying your PERGOLUX. Thank you again for your support and for choosing us! - The PERGOLUX Team

Hi, Thank you for sharing your experience! We're so glad we were able to help get your order updated quickly—even on a Sunday evening. Our goal is to make every part of the PERGOLUX experience as smooth as possible, from the moment you place your order through delivery and beyond. We hope everything has continued to go well with your order, and we appreciate you choosing PERGOLUX! - The PERGOLUX Team

Hi Steve, Thank you for your great review! We're so glad to hear that adding another screen to your existing setup was an easy process and that everything was delivered right to your home without any issues. It's even better to hear that the installation went smoothly and, most importantly, that you love the finished result. If you'd like, we'd love to see a photo of your completed setup! Enjoy your PERGOLUX, and thank you again for your support! - The PERGOLUX Team

Hi, Thank you so much for the wonderful review! We're thrilled to hear that everything—from ordering to working with our Customer Success team and receiving your delivery—was a smooth experience. Comments like yours make our day and remind us why we do what we do. We hope you're enjoying your PERGOLUX, and if you ever feel like sharing a photo of your setup, we'd love to see it! Thanks again for choosing PERGOLUX! - The PERGOLUX Team

Hi Andrew, Thank you for taking the time to leave such a detailed review. We're delighted to hear you're happy with your Series 4 Pro Max and that it arrived in great condition. We also appreciate your kind words about our Customer Success team. We also want to thank you for your honest feedback about the assembly experience. We understand how frustrating it can be when instructions aren't as clear as they should be, especially on a project of this size. Your comments about the manual, hardware labeling, and tracking experience are valuable, and we'll be sure to share them with our Product and Technical Documentation teams as we continue improving the Series 4 experience. We especially appreciate your suggestion for a step-by-step assembly video. Feedback like yours helps us identify where we can make the biggest improvements for future customers. Thank you again for choosing PERGOLUX. We hope you enjoy your new pergola for many years to come! - The PERGOLUX Team

Hi, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you're enjoying your PERGOLUX and that Daniel and Serge from Elite made such a positive impression. We'll be sure to pass along your compliments—they'll be happy to know their knowledge and craftsmanship stood out. We also appreciate your recommendation of our installation service. It means a lot that you found it to be well worth it. Enjoy your new pergola, and thank you for choosing PERGOLUX! - The PERGOLUX Team

Hello, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with your return and refund. We understand how frustrating it is when a return takes longer than expected to process. Your case remains a priority for our team, and we have continued working with our delivery partner to help move the refund process forward. Most recently, we escalated your case directly to their supervisory team for further review and are actively following up until we have a resolution. We appreciate your patience and thank you for giving us the opportunity to make this right. - The PERGOLUX Team

Thanks, Michael DiBartola, for taking the time to share this detailed review. Really glad to hear you’re happy with your PERGOLUX 4 Pro and that the install and day-to-day use with the louvers, lights, and heater has been smooth. Sorry again for the hassle with the delivery and the recall issue with the delivery company. We appreciate you calling out that the team stepped in and got it resolved quickly in the end. We’ll also make sure your feedback is passed on to Japhet! He’ll be glad to hear he was able to help you get things sorted and keep everything moving. Thanks again for sticking with us and for the recommendation. The PERGOLUX Team

Hi Megan, Thank you for taking the time to work with us, and we’re glad to hear the shipment was delivered successfully. Please let us know if there is anything else we can assist you with. Best regards, The PERGOLUX Team

Hi Mike, Thank you for bringing this to our attention. We sincerely apologize for the frustration and disappointment you've experienced throughout this process. We understand your concerns regarding your S4 order, the changes in product availability, and the discrepancy between the equipment you expected to receive and what was ultimately provided. We also recognize that, after making such a significant investment, you expected clear communication and the features that were originally promised. We would like the opportunity to review your order details and determine exactly what occurred. A member of our team will investigate this matter and work toward an appropriate resolution. We appreciate your patience and apologize again for the inconvenience. We look forward to resolving this issue as quickly as possible. Best regards, The PERGOLUX Team

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that your Pergolux has made your hot tub experience even more enjoyable throughout the winter months. Adding the heater sounds like the perfect touch for those cold, snowy nights. We're also glad our customer service team was able to quickly assist with the missing screen brackets and get everything you needed shipped out right away. Providing great products backed by responsive support is what we strive for, and it's wonderful to know we've met your expectations. Thank you again for choosing Pergolux and for taking the time to leave such a thoughtful review. We hope you continue to enjoy your outdoor space for many years to come! Warm regards, The Pergolux Team

Thank you for taking the time to share your experience and for your kind words about Manuel and our customer service team. We're delighted to hear that Manuel was able to assist you and work toward a solution that felt fair. Providing responsive, professional support and ensuring our customers feel valued throughout their journey is extremely important to us. We truly appreciate your patience and understanding regarding the promotion, and we're glad we were able to reach a resolution that met your expectations. We're excited for you to receive and enjoy your new pergola, and we look forward to hearing your thoughts once it has been delivered and installed. If you have any questions in the meantime, please don't hesitate to reach out. Thank you again for choosing Pergolux and for placing your trust in us. Warm regards, The Pergolux Team