PERGOLUX USA (pergoluxshop.com) has a 3.9 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
Do not order from them, they are a scam; we placed an order for a pergola to then be told the item was no longer available and they could not fulfill the order; they had no problem taking my money and did not inform me of the item being out of stock - I had to attempt to reach them several times to get this info after the order never shipped. They did offer to upgrade us to another model which only came in a bigger size and would not fit on our deck, however they didn’t seem to care about that when offering it; they were very difficult to get a hold of for a refund all the while they continued to sell this same product online to other people and show it as in stock in their site. They are scammers!
Reply from PERGOLUX USA2026-05-18
Hi Tiffany,
We’re sorry for the experience you had with your order.
Due to an unexpected stock allocation issue, we were unable to fulfill the original configuration you selected. Once this was identified, we offered alternative options or a full cancellation, and your order was subsequently cancelled and fully refunded.
We understand your frustration with both the situation and the communication, and we are actively improving our inventory tracking and customer updates to reduce the chance of this happening again.
We appreciate your feedback and wish you all the best moving forward.
Sincerely,
PERGOLUX Team
This product is high quality. The instructions for building it need some help.
The YouTube videos were much better in the instruction.
The User app needs to better explain the square structure of making a two legged dog, then three THEN the last beam.
The response from Pergolux was immediate and helpful (even in a Sunday).
Great experience!
Reply from PERGOLUX USA2026-05-06
Thank you for your review!
If you still need assistance, please fill out our Help Centre by visiting this link:
https://pergolux-us.zendesk.com/hc/en-us/requests/new
The pergola is pretty nice. However the company’s description of assembly and how two people can assemble it in 5 hours is a joke. We watched numerous videos both on YouTube and the Pergolux website and then enlisted the help of our landscapers. Four of them worked for 7 hours one day and still didn’t finish. The pergola is quite nice though.
Purchasing, receiving the unit, installation (by 3rd party) all went very well. We live in Porter Ranch, CA where the Santa Ana winds is part of daily life. I was impressed to see this unit (Sundream S3 13'x13') withstand strong winds so far. Your customer service is also very responsive and professional.
E
Eric Hokanson · 1 review · Experienced 2025-08-16 ·
★★★★★
A beautiful product that greatly…
A beautiful product that greatly enhanced our outdoor space. We get compliments on it all the time.
Assembly took two days due to poor instructions and mislabeled bags. The wireless features work but need a lot of polish. Some packing damage from the wearhouse also occurred which still hasn't been resolved.
Reply from PERGOLUX USA2025-11-12
Hi Eric,
We're happy to hear that you're pleased with your pergola. If you haven't already, we do invite you to submit a claim via the following form: https://pergolux.zendesk.com/hc/en-us/requests/new.
Our team would be happy to assist and resolve any outstanding concerns.
We also appreciate your feedback regarding the assembly instructions. Please know that we take this input seriously and are already in the process of collaborating with our suppliers to improve our instructions and labeling in the months ahead.
Thank you again for your support and valuable feedback.
Warm regards,
The PERGOLUX Team
D
Dan Hoefs · 1 review · Experienced 2025-07-31 ·
★★★★★
Wonderful end product...
Wonderful end product that we are very much enjoying. A great addition to our backyard retreat that we are glad we found before committing to a standard pergola. Our only issues were with a few missing parts and a more difficult assembly than anticipated. It took a while to get the parts. Despite a ton of assembly resources there were still a few unclear issues. Customer service was helpful. Don't let those minor issues stop you though, the finished unit was worth it.
Reply from PERGOLUX USA2025-10-27
Every masterpiece takes patience — we’re glad yours now steals the spotlight. Enjoy, Dan! 🤩🙌
J
Jeffery Michael Klusty · 2 reviews · Experienced 2025-10-10 ·
★★★★★
This product is excellent
This product is excellently manufactured. Fit and finish is exceptional. The instructions and videos make assembly a breeze. I had some help with the initial erection, but the majority of the build was on my own. The lighting package is a definite plus and the electric heater is a nice touch of heat from behind on the cool evenings with our outdoor fireplace. We added a shade on the left side which filters the sun perfectly. Our outside space use has grown exponentially.
Reply from PERGOLUX USA2025-10-30
👏 Happy to hear, Jeffrey! Thank you for taking the time to share.
