Perigold (perigold.com) has a 4.2 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I requested a return and was charged for return fee for each item
Hello, thank you for your review regarding your return. We have reached out via email to discuss this further, and we look forward to hearing back from you!
Perigold always has something interesting to buy. When I'm ready to spend more than "bargain" prices, which shouldn't be expected for everything, they have tempting choices. Where I live, quality furniture stores have succumbed, leaving fewer places to shop for interesting pieces.
Hi, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Dear Perigold Executive Team, On June 28, 2026, I placed an order for a Four Hands Gaines TV Stand for TVs up to 88" (Order #4399712615). Based on Perigold's reputation for premium products and exceptional customer service, I expected a seamless experience. Unfortunately, what followed was anything but. My TV stand was originally scheduled for delivery on Friday, July 10, with a delivery window of 7:00 a.m. to 7:00 p.m. I took the day off from work specifically to be home for the delivery. At approximately 6:00 p.m., after waiting all day, I received a text message stating that my delivery would not be made and had been rescheduled for Monday, July 13. That same evening, I called customer service and spoke with Caroline who informed me that Monday was the earliest the item could be delivered. Although disappointed, I accepted the new date and arranged to take another day off from work. On the morning of Monday, July 13, I called customer service again to confirm the delivery. I spoke with Ashley, who told me my delivery was stop #22 and estimated it would arrive around 5:20 p.m. When 5:20 p.m. came and went with no delivery, I contacted customer service for a third time. I spoke with Jessie, who informed me that my TV stand had never even been loaded onto the delivery truck. I was then told the earliest available delivery date would be Saturday, July 18. At that point, after taking two days off work and being given inaccurate information multiple times, I found this completely unacceptable. I requested to speak with a manager and waited approximately 30 minutes on hold before speaking with Evvette. Unfortunately, the only solution offered was to cancel my order and issue a refund. There was no attempt to resolve the situation, expedite the delivery, or acknowledge the inconvenience and lost time I had experienced. I chose Perigold because of its reputation for luxury products and white-glove concierge service. Instead, I experienced poor communication, inaccurate information from multiple representatives, two wasted vacation days, and complete failure in the delivery process. This level of service falls far below what customers should expect from a premium retailer. I am sharing my experience not because I expect my order to be reinstated, but because I sincerely hope Perigold takes a hard look at its concierge and delivery operations. No customer should have to sacrifice two days of work, receive conflicting information from multiple representatives, and ultimately be left with no product and no meaningful resolution. Regrettably, this experience has caused me to lose confidence in both Perigold and Wayfair, and I will not be making future purchases from either company. Thank you for taking the time to read my concerns. I hope my experience helps prevent other customers from experiencing the same frustration. Sincerely, Kelly A
Hi Kelly, thank you for taking the time to share this detailed feedback, and we're truly sorry for the frustration, missed time from work, and repeated miscommunication you experienced with your order and delivery. This is nowhere near the level of white-glove service we want Perigold customers to receive. We’ve reached out to you directly via email to review what happened and discuss how we can make this right.
Beautiful glasses and well packaged for shipment!
Thank you for taking the time to write a review, Susan! We are very pleased to hear that you love the glasses you purchased from us.
Hi DIana, Thank you for your 5-star review!
The table looks great and the delivery was outstanding.
Thank you for shopping with us and for leaving us a review!
great fake flowers
Thank you so much for taking the time to write a review, Shari!
Product well packaged and delivered on time
Thanks for the 5-stars.
Great communication, fast shipping!
Thank you for sharing this! We’re so glad to hear you were happy with our communication and fast shipping.
my masterbath is being remodeled so The things that I purchased are not up yet. I think it might be 2 or3 more weeks before it is finished. I will say WOW A and triple WOW for the very timely delivery. when the bathroom is finished I will send you a picture.. so very happy with Perigold! thank you Pamela
Hi, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
I love the ottoman! It is exactly what I’ve been looking for. However, the color of the fabric on the website does match what I received. Thankfully, I was happy with what I got.
Thank you for your positive review and we're so glad you love your ottoman!
My experience was very positive. Customer service was helpful, I received my order on time and wasn’t disappointed! Will probably use them again
Hello, Gary! Thank you so much for sharing your kind review. We're so glad to hear that service was helpful and that your order arrived on time!
Easy to order. Fast delivery.
Thank you for shopping with us and for the review, Maria!
I placed an order and have heard nothing else about it, like when I might expect delivery. Kind of hard to evaluate something you haven’t received yet but here you are wanting kudos from the customer. Only contact I have gotten are offers of new things to buy.
Hi Anne, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
My fireplace arrived on time and all parts were undamaged. I have not assembled the fireplace yet.
Hi Kathleen, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Did all good, Communication , free shipping, great product ,quick delivery.
Thank you for your five star review!
Hi Samantha, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Delivered by fed ex do I had to lug it in the house and dispose of the large box not exactly white glove service but for this item it was fine .
Hi Debbie, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Great product. Looks awesome. Thx
Hi Jean-Claude, thank you so much for your great review!
66 reviews matching