Petflow

Thank you for being a long time customer and for sharing your honest feedback. We understand how frustrating it can be when support options change, especially when you are used to speaking with someone by phone. At this time, our support team is available via chat, text, and email, and our representatives are ready to help with orders and account questions through those channels. Your feedback is important to us, and we truly appreciate you taking the time to let us know how you feel.

Thank you for sharing your feedback. We understand concerns around pricing and want to be transparent that recent cost increases from brands and higher shipping expenses have led to some price changes. We continue to work closely with our partners to stay as competitive as possible while offering quality products and reliable delivery. We appreciate you taking the time to share your perspective.

Thank you for sharing this. We are glad the ordering process was easy and smooth for you. We appreciate your support of Petflow.

Thank you for the kind words and for sharing your experience. We are glad we could continue supporting you after your local store closed and that delivery and communication have been reliable. It means a lot to us that you trust Petflow for your pet’s food and supplies.

Thank you so much for sharing this. We are happy to hear you had a great experience with fast shipping and look forward to helping you again soon. Thanks for choosing Petflow.

Thank you for sharing this. We love hearing that your pack is enjoying the treats and that you appreciate the simple ingredients. We are so glad they are a hit and thank you for choosing Petflow.

Thank you for sharing your experience. We are glad to hear you were able to find the prescription food your cat needs and that it aligns with your veterinarian’s recommendation. We appreciate you trusting Petflow with your pet’s care.

Thank you for the kind feedback. We are glad everything arrived promptly and without any issues. We appreciate your support of Petflow.

Thank you for bringing this to our attention. We understand how frustrating it can be when inventory does not appear accurately on the site. Our team is actively working on improvements to ensure inventory information is more reliable. If this impacted an order or caused confusion, please reach out to us via chat, text, or email so we can review your experience and help make things right.

Thank you so much for the kind words. We are happy to hear your orders consistently arrive on time and that you trust the freshness and quality of the food. It truly means a lot to us that you choose Petflow for your pet’s needs.

Thank you so much for the kind words. We are happy to hear you found the product in stock at a good price with fast shipping. It means a lot to us that you chose Petflow.

Thank you for taking the time to leave a review. We are glad to hear communication met your expectations. We appreciate your support of Petflow.

Thank you for the great feedback. We are glad to hear your order arrived quickly. We also appreciate you sharing your thoughts on a loyalty program and promotions. Feedback like this is helpful as we continue looking for ways to add value for our customers. Thank you for choosing Petflow.

Thank you for the kind words. We are glad you had a positive experience and enjoyed working with Petflow. We truly appreciate your support.

Thank you for taking the time to share this. We are glad to hear your order was fulfilled quickly. We appreciate your support of Petflow.

Thank you for the great review. We are glad everything arrived as expected and even before the snowstorm. We appreciate you choosing Petflow and hope you stayed safe.

Thank you so much for sharing this. We are happy to hear ordering was easy and that your package arrived promptly. We appreciate you choosing Petflow and are glad you had a great experience.

Thank you for sharing this. We are glad to hear autoship is working well for you and that your dog food arrives right on schedule every six weeks. We appreciate you choosing Petflow.

Thank you for the great feedback. We are happy to hear ordering was easy and that delivery was quick. We appreciate your support of Petflow.

We’re really sorry for the frustration this has caused. We understand how upsetting it is to update your address ahead of time and still have an order go to the wrong place, especially on your first shipments. We’ve reached out to you directly to confirm which address should be attached to your autoship, as we do see two addresses listed on your account and want to make sure this is fully corrected moving forward. Once we hear back, we’ll make sure everything is aligned so future orders ship to the correct location. Thank you for bringing this to our attention. We truly appreciate the opportunity to fix this and do better.