Petflow (petflow.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The box arrived ontime and I was able to use the cat litter along with the mat right away. Works perfectly.
Thanks so much for sharing this! We’re really glad everything arrived on time and that the litter and mat are working well for you. We appreciate you choosing Petflow.
There is no longer any live customer support. Only frustrating fake auto generated help with names like Brittany and Christie. Super frustrating. Will not use them again
We’re really sorry this was your experience and that it felt frustrating. We do want to clarify that our support team is made up of real, live agents. When you connect with us through chat, text, or email, you are speaking directly with a real person, not an automated system. That said, we’re truly sorry if your interaction didn’t feel helpful or personal, and we take that feedback seriously. We are actively working on improving our support experience and response times, and we would genuinely appreciate the chance to look into what happened here. If you’re open to it, please reach back out to us through chat, text, or email so we can review your experience and see how we can make this right. Thank you for sharing this with us.
The order was delivered really fast. It is appreciated.
Thank you for the great feedback. We’re happy to hear your order arrived quickly and that you had a smooth experience.
Petflow allows me to simply purchase and receive very large bags of dog food without leaving my house.
We love hearing this. Making it easy to get what you need delivered right to your door is exactly what we aim for. Thanks for shopping with Petflow.
We’re sorry for any confusion or frustration around this. After reviewing your order, we do see that it was delivered within 48 hours of being placed. If you’re still having trouble locating it, or if something doesn’t look right, please reach out to our team so we can help right away. You can contact us anytime via text, chat, or email, and we’ll be happy to look into this further for you. We truly appreciate you taking the time to share your experience.
There great we order dog food dog medicine and cat medicine from them . Always on time
Thank you so much for your kind words. We’re really glad to hear everything arrives on time and that you trust us for your pets’ food and medications. We truly appreciate your support.
Order was fulfilled properly and delivered on time
We appreciate you taking the time to share this. We’re happy to hear your order was fulfilled correctly and delivered on time. Thanks for choosing Petflow.
They didn't ship my complete order. I assume because an item was out of stock. Instead of shipping a partial order, they should have contacted me and ask what I want to do. In this case I would have cancelled it!
We’re really sorry for the frustration this caused. You’re absolutely right that clearer communication should have happened before a partial order shipped. We are actively working on improving our site and email notifications so customers are alerted right away when an item is out of stock and can choose how they would like to proceed. We appreciate you sharing this feedback, and we’ve also reached out privately to look into this order and make things right.
We appreciate you taking the time to share this. We’re happy to hear your order was fulfilled correctly and delivered on time. Thanks for choosing Petflow.
Product was shipped dispute is asking them not to ship and not to deliver. They did ship, deliver and won’t take back. I will never use them or recommend them to anyone.
We’re very sorry for this experience and understand why you’re upset. This is not the experience we want anyone to have. We’re actively working on improvements to our auto-ship and communication systems to prevent situations like this and make changes clearer before an order is processed.
Petflow does not stand behind the products they sell. I bought an $80 bag of PureVita Grain Free Turkey & Sweet Potato Dry Dog Food which is very obviously spoiled. It smells terrible and my dog will not eat it. She has been eating the same dog food for years. I texted PetFlow (no phone calls allowed) They told me to take my issue to the manufacturer. I'll be buying my dog food locally from now on.
We’re really sorry to hear about this experience and understand how upsetting it is to receive food that doesn’t seem right. We truly care about the safety and well-being of pets, and we’re sorry for the frustration this caused. For quality concerns related to the food itself, our policy is to work directly with the manufacturer, since they handle formulation, quality control, and product investigations like smell, spoilage, or potential defects. This allows the issue to be reviewed properly and helps ensure the right corrective action is taken. If there is damage that occurs in shipping or an error on our end, we absolutely step in and take care of it. We appreciate you sharing this feedback, and we’re sorry this experience led to disappointment. If you need any additional assistance or have questions about the process, our team is available via chat, text, and email.
Thank you so much for taking the time to leave a review. We’re really glad to hear your orders have been arriving on time and that your experience has been a positive one. We truly appreciate your support and look forward to continuing to serve you.
I was sent to Petflow from Hills Science website to order prescription dog food. I put in an order, provided the prescription, vet info, etc. Signed up for repeat delivery, the works. Waited and waited for shipping info. Contacted the company only to be told the food was out of stock, and I would not be notified. How can they think it’s okay to take an order and not bother to fulfill it or not communicate when they can’t? I will never place an order with them again. It’s too dicey.
We’re really sorry for the frustration this caused. We understand how upsetting it is to place an order, provide prescription details, and then not receive timely updates, especially when it involves your pet’s food. When an item is out of stock, customers should be notified clearly and promptly, and we apologize that this did not happen here. We are actively working on improving our site and our email communication so issues like this are handled faster and more transparently going forward. We appreciate you bringing this to our attention and regret the experience you had.
U dint add the small bags to get free shipping and I got charge $12 plus for shipping
We’re really sorry about this experience. This charge was caused by a system error on our end, and we completely understand how frustrating that is. We’ve refunded your shipping cost and are actively working on correcting this issue so it does not happen again. We also want to share that we are actively working on improving our site overall to prevent errors like this and provide a smoother checkout experience. Thank you for bringing this to our attention.
Ease of ordering. Speedy delivery. Have ordered many times and if I have to call customer service they have been excellent!
Thank you so much for your kind words. We’re happy to hear you’ve found ordering easy, delivery fast, and that our customer service team has been helpful when you needed support. We truly appreciate your continued trust in Petflow.
Ordering my Chow Chow’s food from Petflow is always a great experience- auto ship makes it even better!
Thank you so much for the kind review. We’re happy to hear ordering your Chow Chow’s food has been a great experience and that autoship has made things even easier. We really appreciate you choosing Petflow and giving us the opportunity to take care of your pet’s needs.
Order arrived promptly and was what I needed.
Thank you for taking the time to share this. We’re glad your order arrived promptly and was exactly what you needed. We appreciate you choosing Petflow and look forward to serving you again.
I love the prompt and efficient service!
Thank you so much for your kind words. We’re happy to hear you’re enjoying the prompt, efficient service. We appreciate you choosing Petflow.
Efficient! Correct product. Convenient.
Thank you for the great feedback. We’re so glad everything arrived correctly and that you’re finding Petflow convenient and easy to use. We truly appreciate your support.
You did great! The Fed Ex people continue to leave the dog food on the front stoop, even though they are instructed to leave it by the garage door. Perhaps you can make it clear to them; maybe in bigger lettera?
Thank you so much for the kind words and for bringing this to our attention. We’re really glad everything is going well overall. While final placement is handled by the carrier, we completely understand how important delivery instructions are and we appreciate you sharing this feedback. We’ll continue passing this along as we work with our shipping partners to improve the delivery experience.
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