PhotobookShop (photobookshop.com.au) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Great quality photobooks. Good processing time.
I have been creating customised photobooks with photobookahop for over 10 years and the product is always consistently good. Note though, photos are darker in the book than the screen due to the screen being backlit. It is important to remember thia when choosing photos.
I find the software easy to use and would and do, recommend using photobookshop.
Reply from PhotobookShop2026-05-26
Thank you Michelle for your lovely review and continued support. We really appreciate it!
D
David Cannon · 7 reviews · Experienced 2026-05-14 ·
★★★★★
Having over many hundreds of products…
Having over many hundreds of products over many years, the last order was for a120 page 26x33cm Photobook. The book I received was of the highest quality I have ever received with quality of the colour of printing is just magnificent and very true to my photographs, many of which were macro close ups.
Very well done. Sensational !!!!!!!!!
Reply from PhotobookShop2026-05-26
Thank you David for your lovely review and continued support. We really appreciate it!
J
Jilly · 12 reviews · Experienced 2026-05-21 ·
★★★★★
OK but not great …
More finicky and frustrating to use than other photo book sites I've used and way more expensive without Groupon vouchers. I ordered 4 copies of the same book. The first arrived in a single package with a scratch on the front. They packed the next 3 into one package which obviously got mangled in transit so the corner of the spine of one of them was mangled. Overall they're ok but not great.
Reply from PhotobookShop2026-05-26
Thank you Jilly for your review and feedback. Please contact customer support at [email protected] so we can assist you with the damaged books.
M
Mike Ward · 1 review · Experienced 2026-04-24 ·
★★★★★
A really good product well priced.
The software is easy to use and the pricing is good. Overall, the lay flat albums are great. This was our 4th or 5th time using Photobook Shop.
Reply from PhotobookShop2026-05-14
Thank you Mike for your lovely review and continued support. We really appreciate it!
M
Mark Willey · 1 review · Experienced 2026-05-05 ·
★★★★★
Had to reject a large layflat book due…
Had to reject a large layflat book due to a twisted and wrinkled binding in the spine. While it was agreed for a reprint, the new book was still not perfect and slow to be delivered. I am a very regular customer so remain disappointed!
Reply from PhotobookShop2026-05-14
Hi Mark,
Sorry to hear about the issue with your photobooks. If you require any further assistance please email us at [email protected]
M
Maria Perria · 3 reviews · Experienced 2026-05-08 ·
★★★★★
Extremely satisfied
Received my photobook today and I am very happy with it. The paper is beautiful and the photos are amazing considering I have used old black and white ones. Very good service and quick delivery.
Reply from PhotobookShop2026-05-11
Thank you Maria for your lovely review and support. We really appreciate it!
M
Michelle · 17 reviews · Experienced 2026-04-10 ·
★★★★★
My project was relatively easy to put…
My project was relatively easy to put together &edit along the way. It was printed & arrived quickly & is lovely. I've just done another one for my mother in law for Mothers day.
Reply from PhotobookShop2026-05-07
Thank you Michelle for your lovely review and support. We really appreciate it!
Thank you for keeping our memories alive with another wonderful book that was so easy to create on the website
Reply from PhotobookShop2026-05-05
Thank you Sharron, for your lovely review and continued support. We really appreciate it!
L
Lesley K · 1 review · Experienced 2026-04-07 ·
★★★★★
I love this product
I love this product, even a technological dinosaur like me finds it easy to use.
I have so many wonderful memories captured in my Photobook’s. When I have had an issue I have always had a quick & helpful response. I can truly recommend this product,
Reply from PhotobookShop2026-04-30
Thank you Lesley for your lovely review and continued support. We really appreciate it!
S
Sean De Freitas · 2 reviews · Experienced 2026-04-26 ·
★★★★★
My 6th HD Layflat Photobookshop!
Well, this is now my 6th HD Layflat page photobook I have purchased from Photobookshop. Once again, the print quality is superb, and their customer service is excellent. Yes it can take a while for them to print the book and get it back, however the results are certainly worth it. In our retirement, my wife and I have been doing some serious overseas travel, and I shoot our travel photos on some very high end camera gear which gives incredibly sharp and detailed results. What I get back from Photobookshop in beautiful high definition 11'x14" pages really portrays the quality my camera and lenses create. I have two more overseas trips booked this year; to the Canadian Arctic chasing Polar Bears, and to Kenya, chasing the Big 5. I know the resulting albums from Photobookshop will be real masterpieces, and an enduring legacy of these incredible journeys.
Reply from PhotobookShop2026-04-27
Thank you Sean for your lovely review and continued support. We really appreciate it!
S
Susan Zilberstein · 2 reviews · Experienced 2026-04-20 ·
★★★★★
Quality
Quality, as always, is excellent
Reply from PhotobookShop2026-04-23
Thank you Susan for your lovely review and support. We really appreciate it!
L
Leigh Gatt · 2 reviews · Experienced 2026-04-16 ·
★★★★★
Photobooks from PhotobookShop have…
Photobooks from PhotobookShop have great colour and are bound nicely. I did have a small printing issue with a book and it was cleared up immediately. Good product and good service.
Reply from PhotobookShop2026-04-20
Thank you Leigh for your lovely review and support. We really appreciate it!
C
CAROL · 6 reviews · Experienced 2026-04-03 ·
★★★★★
Troubles resolved book great
I had all sorts of trouble on my first book. I had to phone daily to get answers that the chat could not give. I put a lot down to it being my first book & didn't know how to find certain things. Not as easy to use as the other 100+ books I've done. But I'm sure the 2nd one will be a lot easier.
The finished book is great & I'm looking forward to the next book I do. ITALY!
Reply from PhotobookShop2026-04-20
Thank you Carol for your review and feedback. We appreciate your support.
Thought I would try this place out a few years ago, and I Havnt looked back. I have now done around 30 books with them and Amazed at How Good they are. I would never go to another site, These are Amazing and the friends I show them to Always comment on them. I started of with simple pages, now I do Everything myself including the backgrounds. I really Enjoy doing them. Have another 2 to do.
Reply from PhotobookShop2026-04-20
Thank you Joanne for your lovely review and continued support. We really appreciate it!
Great products & service. I had an issue with 1 of my books which was resolved by helpful people very quickly. Have used photobookshop for many years & will continue to do so.
Reply from PhotobookShop2026-04-20
Thank you Shirley for your lovely review and continued support. We really appreciate it!
R
Rita · 5 reviews · Experienced 2026-04-15 ·
★★★★★
A First Class and Professional Company
I have used PhotobookShop for a few years after disappointing results with other photo book companies. The quality, accuracy and presentation of the finished product by Photobookshop are excellent. The software is user-friendly, has a large variety of backgrounds, embellishments and types of photobooks, frames etc. Customer service is also excellent with their prompt assistance, questions answered etc. Very happy to support an Australian company.
Reply from PhotobookShop2026-04-16
Thank you, Rita for your lovely review and support. We really appreciate it!
K
Ken · 5 reviews · Experienced 2026-03-30 ·
★★★★★
Fantastic product that I have used many…
Fantastic product that I have used many times with great results.
Reply from PhotobookShop2026-04-14
Thank you Ken for your lovely review and support. We really appreciate it!
I am really happy with the quality, the fast postage and the overall professionalism of this Company. I will definately be shopping here again.
Reply from PhotobookShop2026-04-12
Thank you Sandra for your lovely review and support. We really appreciate it!
R
ROGER WOOD · 1 review · Experienced 2026-03-31 ·
★★★★★
DELIVERY time not always dependable.
I have overall been very happy with product and delivery. I paid extra to get it quickly as my son was returning to Sweden and to post 2 calendars coats $36.
I rang to confirm I would get them on time and was told to pay extra $14 ? For express post but would get them by Thursday. I did not receive them until the next Tuesday. Miss the flight taking my son back to Sweden.
With this additional cost I will not be doing our yearly calendars any more unless one of us are going to Sweden and we can take them with us.
It was disappointing, I will
Reply from PhotobookShop2026-04-13
Hi Roger,
Sorry to hear about your recent experience. If you require any further assistance, please email us at [email protected]
L
Lyn Zammit · 1 review · Experienced 2026-03-02 ·
★★★★★
Love making Photobooks
Have ordered many photobooks over the years. Love how you can save a project and continue it later. Finished Products are always beautiful. Thank you for a great service. Customer support also good. Lyn Z
Reply from PhotobookShop2026-04-13
Thank you Lyn for your lovely review and continued support. We really appreciate it!
