Meet my expectations
Meet my expectations. No letting down. Excellent customer experience
Reply from PhotobookShop2026-04-08
Thank you Akil for your lovely review and support. We really appreciate it!
About PhotobookShop
Data updated- Website
- photobookshop.com.au
- Category
- Media & Publishing
- Location
- United States · Reservoir
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 93% (13/14)
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Is PhotobookShop legit?
PhotobookShop (photobookshop.com.au) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
Wonderful books
We have been using photo book shop for many years making our grandchildren books every year for their birthdays up to the age of 11 where we do a summary album of their first 10 years. The delight we see in their faces as we handover their album every year also touching is the wonderful joy it gives their parents .. our children. It’s an easy make keep up the good work photo book shop in updating new designs from time to time. Grateful grandparents Tracee & John
Reply from PhotobookShop2026-04-07
Thank you Tracee-Anne for your lovely review and continued support. We really appreciate it!
Perfect gifts
I have been doing photobooks for many years now. It first started as a yearly photo book of family, friends and trips. Then I made a family history book for my brother, who didn’t have long to live. The photos went back to grandparents in Italy, to great grandparents from England. The family loved them and I finished up making about 35 books. Photobookshop were so accommodating and the finished product was perfect. Now, I have been busy creating fridge magnets to send to relatives in Italy! Rosslyn
Reply from PhotobookShop2026-04-07
Thank you Emilio for your lovely review and continued support. We really appreciate it!
My Fabulous Photobook Experiences
Since 2016, I have compiled 19 Photobooks, and never been disappointed with the finished product. A wonderful friend told me about this product, and I am so grateful. I so look forward to getting the books back and love browsing through the memories. A fantastic company to deal with. When I have had issues with the programme, a simple email or phone call has solved the problem. Quality is fantastic, and I mostly order hard cover books. Turn around is very efficient also - such a good company to deal with.
Reply from PhotobookShop2026-04-07
Thank you Carol for your lovely review and continued support. We really appreciate it!
Memories
Thanks PhotobookShop for helping me create beautiful memories for the future. Friends often comment how lovely they are, and I keep telling them how easy they are to make! Thankyou!
Reply from PhotobookShop2026-04-07
Thank you Jenny for your lovely review and support. We really appreciate it!
Very poor binding job on 100 page HQ…
Very poor binding job on 100 page HQ Lay Flat book.
Reply from PhotobookShop2026-04-01
Hi Roger, Sorry to hear about your recent experience. Please email us at [email protected] for further assistance.
Great quality photobooks
Very happy with the quality of the books. I have now done 6 books and they always look great. Usually fairly fast process of printing and posting.
Reply from PhotobookShop2026-03-30
Thank you, Christine, for your lovely review and support. We really appreciate it!
6 weeks and still waiting for photo…
6 weeks and still waiting for photo books to arrive! ordered for a birthday gift, so have missed that. had to chase them up for an update, was told the reason they take so long is "due to the quality", then had to chase them up for the delivery as their crappy website tracking doesn't actually work, emailed a complaint, which they pretty much ignored, just said "its on its way". So now i am taking the time to write a negative review because they clearly don't understand what customer service is and they are completely misleading with their production and delivery times. What a pathetic response! - email you for further assistance, what a joke, i did email you, there was no further assistance from you!
Reply from PhotobookShop2026-03-23
Hi Mel, Sorry to hear about the delay with your order. Please email us at [email protected] so we can assist you further.
Still waiting after one month!
Have been ordering from them for quite a while, but this last experience was unacceptable. My wife didn’t receive her 40th birthday gift on time. I placed the order over 22 working days ago (more than a month), and I still haven’t received it. The delay is not due to the courier, they took more than 10 working days just to dispatch the item. Now they claim their “Customer Satisfaction Guarantee” doesn’t apply because the item hasn’t been delivered yet, which makes no sense. I’ve already had to buy another gift, so I no longer want this order. I’m clearly not satisfied, and they should honour their promise and issue a full refund. This is very disappointing.
Reply from PhotobookShop2026-03-26
Hi Thaigo, Sorry to hear about your recent experience. Please email us at [email protected] if you require any further assistance.
Good program, good price
I recently completed a hard cover album with photobookshop. My 11 year old granddaughter had started it and I put the finishing touches to it. I usd a voucher when ordering, which made it economical. $54 for 80 pages with postage included. The album itself worked out beautifully, lovely glossy colours and an easy to use program. Even my granddaughter caught the hang of it in minutes and was changing backgrounds and fonts etc like a professional. When ordering, it eventually went reasonably smoothly though I did have to contact the chat help to start with as the system told me my voucher had been used. The assistant checked, saw that it had not been and cleared it for me. This would be my only criticism of the company, often some little hold up when using the vouchers. I have come to expect it.
Reply from PhotobookShop2026-03-22
Thank you Cheryl, for your review and feedback. We really appreciate it!
Granddaughters Birthday book
My granddaughter loved the birthday book I made for her with her special memories from the past ywar
Reply from PhotobookShop2026-03-19
Thank you Debra, for your lovely review and support. We really appreciate it!
Excellent quality products
Excellent quality products, my go to place for creating fabulous holiday and wedding photo albums (HD flat photobooks). Responsive service.
Reply from PhotobookShop2026-03-16
Thank you for your lovely review and support. We really appreciate it!
The calendar is great!!!
The calendar is great just what we wanted !! The quality is excellent and the order process was easy easy easy!!! The software was easy to use and creating the calendar was simple and quick to do - offering lots of options for backgrounds and photo editing/ resizing and placement. Delivery was swift and easy and the product was well packaged!! Thanks team you’re doing a great job !!
Reply from PhotobookShop2026-03-16
Thank you Terry for your lovely review and support. We really appreciate it!
PhotoBook Shop my number one pick
The help you get at PhotoBook Shop is excellent. The quality of the books is superb and the posting of them is speedy. I have used them for years and vouch for satisfaction every time.
Reply from PhotobookShop2026-03-16
Thank you Cindy for your lovely review and continued support. We really appreciate it!
Happy customer
I have had many books printed by this company and have never been unhappy with the final product. The program is easy to operate and discount vouchers are often available.
Reply from PhotobookShop2026-03-10
Thank you Maxine for your lovely review and continued support. We really appreciate it!
As always the quality was great.
As always the quality was great. I emailed an issue which was resolved quickly. Delivery was on time, even at Christmas !
Reply from PhotobookShop2026-03-10
Thank you very much for your lovely review and support. We really appreciate it!
Excellent as always
Excellent as always. I love making the books and have lots over the past 10 or more years. Wouldn’t use any other site for photobooks.
Reply from PhotobookShop2026-03-10
Thank you Helen for your lovely review and continued support. We really appreciate it!
Let down after over 10 years
I have been using Photobookshop for over 10 years and have ordered 3–5 photo books per year during that time. My most recent order was time-sensitive as my father was in palliative care. The website states a 2–7 working day production timeframe. After 7 working days had passed with no shipping confirmation, I contacted customer service. The book was shipped two additional business days later. I understand delays can happen, however there was no proactive communication, apology, or acknowledgment that the stated timeframe had not been met. Given the circumstances and the lack of customer care, this experience was very disappointing and I will be exploring alternative providers going forward.
Reply from PhotobookShop2026-03-02
Hi Fiona, Sorry to hear about the delay with your order. If you require any further assistance please email us at [email protected]
I have now prepared 3 photo books using…
I have now prepared 3 photo books using PhotobookShop and I am extremely happy with the results. The quality of the printing and finish of the books has been excellent. I would highly recommend them.
Reply from PhotobookShop2026-03-02
Thank you Elizabeth for your lovely review and support. We really appreciate it!
Excellent workmanship
Received my order in good time & was excellent work.
Reply from PhotobookShop2026-03-02
Thank you Lorraine for your lovely review and support. We really appreciate it!