PhotobookShop (photobookshop.com.au) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I have designed 7 photo books to date. Each one has arrived within 7 days of ordering and always at an outstanding quality. So happy to be dealing with an Australian business.
Thank you Susanna for your lovely review and support. We really appreciate it!
The books are beautiful and arrived quickly. The tools are easy to use and the ordering process is smooth. Recommended service.
Thank you Sach for your lovely review and support. We really appreciate it!
The company responded quickly to my earlier review and have agreed to replace my photobook. These books are normally always high-quality and something to treasure. I now have several.
Hi Christine, Sorry to hear about the issue with the book. Which email address are you using? Can you please email us at [email protected]
Excellent quality Photobook, nice thick pages deep rich colours. Only minor criticism is that the front cover was not as vibrant as the inside. Great value.
Hi Allan, Thank you for your lovely review and feedback. We appreciate your support!
Simple and easy to order, the app was a breeze to use
Thank you Leslie for your lovely review and support. We really appreciate it!
This book was my 15th with these guys! Always excellent product. The software has been updated so a few things were different but I quickly adapted to the changes. It’s now ever easier to move through the pages. This book was 100 pages so i appreciated the new features.
Thank you Mark for your lovely review and continued support. We really appreciate it!
I have used Photobookshop.com several times and it is impressive that they provide consistant great service and Photobook quality. Equally impressive is that they provide help if you need it (by a real person) if your question can't be resolved with their 'Chat' system and they are very easy to find contact phone numbers etc
Thank you Steve for your lovely review and continued support. We really appreciate it!
Been using them for years. The current update was a bit challenging at first, but once I got use to it, it’s great. I recommend it to all my friends, especially it’s affordable.
Thank you Maggie for your lovely review and continued support. We really appreciate it!
Very happy with the quality of the Photobooks as usual. I have been using Photobookshop for 10 years and have had 30 large books printed in that time.
Thank you Ken for your lovely review and support. We really appreciate it!
Always pleasing results. Quality product. Access to help desk easy. Don't like the new software.
Hi Sandra, Thank you for your review and feedback. If you have time please send us your thoughts in regards to the new software at [email protected]
Always a winner getting the finished product back from Photobook Shop. Excellent quality, presentation, and finish. Never disappoints. Only comment is I'd like to see more options for Backgrounds in particular. Getting a little tired of same old same old. Admittedly you can make your own but updated options would be appreciated. Prepaid vouchers with postage included make this a no brainer. Keep up the good work!
Thank you for your lovely review and feedback. We really appreciate your continued support!
This my first time using this product. I found the software easy to load and really found the tutorial videos very helpful. My photobook is excellent quality and I am completely happy with the product and will definitely be using them again.
Thank you Catherine for your lovely review and support. We really appreciate it!
Assistance during creation, and ordering, was very clear and helpful especiallywhen dealing with Erin in the 'Bulk Department'. The finished product is amazing such that we have ordered additional copies.
Thank you Sue for your lovely reviews and support. We really appreciate it!
I'm always happy with the photobooks I make with PhotobookShop.com.au The books are always top quality, and the support and service are top-notch Will keep using PhotobookShop.com.au I'm a happy customer
Thank you Cheryl for your lovely review and continued support. We really appreciate it!
The photobook that was ordered and received was brilliant. Can't thank Photobook Shop enough for presenting our treasured memories so beautifully.
Thank you Peter for your lovely review and support. We really appreciate it!
I’ve been having Photobooks made by this company for 17 years and they keep getting better and better! I had a fantastic trip in Tanzania then holidayed in Zanzibar for 5 days. While there I made up my photobook online and sent it off. It arrived home BEFORE I did! And its usual excellent quality presentation has been admired by many of my friends!
Thank you Deirdre for your lovely review and support. We really appreciate it!
Although I made some mistakes, PhotobookShop did a great job. Friends have commented and asked how to contact them to get one for themselves, after seeing the quality of the book.
Thank you Linda for your lovely review and support. We really appreciate it!
After ordering a test photobook for a family project, I placed an order for multiple copies. Unfortunately some of the books were damaged but PhotobookShop provided fantastic customer service, reprinting all the books which had imperfections and made the process easy. The family are thrilled with the outcome and I would happily use them again.
Thank you Nicole for your lovely review and support. We really appreciate it!
I have made over 70 books with PBS, from holiday snaps, weddings, baby books to even a family tree and they have always delivered promptly with great quality. No issues with the colour and good specials on the vouchers. Whenever I have had a query or difficulty combining vouchers, or whatever, customer service has been exemplary. Heartily recommend PBS for all photo memories.
Thank you very much for your lovely review and continued support. We really appreciate it!
This is not my first book printed by PhotobookShop, so the fact that I continue to use them already tells you that the quality is there. But this is the first time I had a book go missing in the post. It wasn't PhotobookShop's fault, it was Australia Post's fault, so my initial complaint was to Australia Post. They investigated and eventually admitted that the item was lost and advised me to contact PhotobookShop to organise a replacement and AP would refund them for the post and lost book. The reason for this good review is that PhotobookShop were as professional as I could have hoped in getting the replacement to me. In short, I was very impressed and will continue to get my books printed by PhotobookShop. (And, when the replacement book arrived it was perfect, as usual.)
Thank you very much for your lovely review and support.
104 reviews matching