PhotobookShop (photobookshop.com.au) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I had a voucher for 3 calendars and placed the order. I checked the 1 copy column,thinking it was one order for 3 calendars,but it was one product only. A bit confusing as the voucher was for three, so why would I order only one? Having said that, the support from the chat room was excellent, and they completed the order, and I received it a week later. Very pleased with the service. Glenn
Reply from PhotobookShop2026-01-22
Hi Glenn,
Thank you for your review and feedback. Even though the voucher states 3, you need to place 3 in the quantity when placing the order. The production team only sees the file and quantity, and not the voucher. If you require any further assistance, please feel free to contact us at [email protected]
M
Mary Taylor · 2 reviews · Experienced 2026-01-21 ·
★★★★★
Easy to create and great service
Photobookshop’s service is always exemplary and their products wonderful. I find their software easy to use and on the very rare occasion I have had an issue they have gone out of their way to fix it swiftly at no cost to me. Have been, and will continue to use them for years to come. Highly recommend!
Reply from PhotobookShop2026-01-21
Thank you Mary for your lovely review and support. We really appreciate it!
L
Lynne · 4 reviews · Experienced 2025-12-19 ·
★★★★★
Fantastic books but customer service has declined
I've used this company for years and have always been happy with the product and customer service... until now!
I ordered 3 identical books with a separate voucher number for each. They were a special gift for my kids for Xmas. The first one, I received an email saying it was ready, so I sent hubby on the hour's drive to collect. He asked for the other 2 and they said one was being packaged now if he wanted to wait but the 3rd wasn't ready. So hubby came home with two books.
I checked the status every day after that to have the 3rd book in time for Xmas and I rang constantly and the girl told me I had to wait for a text message, even though the status said it was ready. I've never received a text message before in all the years I've used this company.
So basically we didn't get the 3rd in time. It was so disappointing.
My biggest complaint is that they used to have amazing customer service and now they've either cut back on staff or just don't care anymore.
Reply from PhotobookShop2026-01-20
Hi Lynne,
Thank you for your review and feedback. If you require any further assistance please email us at [email protected]
This is about the 8th album I have bought from photo bookshop and very happy with them all. Only about 3 weeks till delivery and that was over Xmas. Starting a new one with recent photos
Reply from PhotobookShop2026-01-20
Thank you Doreen for your lovely review and support. We really appreciate it!
T
Tricia J · 6 reviews · Experienced 2026-01-21 ·
★★★★★
I ordered my photobook on the 12th Nov…
I ordered my photobook on the 12th Nov 2025 and it wasn't shipped until 5th Jan 2026 and you advertise that it takes 7 - 14 days...THAT IS RUBBISH.
Reply from PhotobookShop2026-01-21
Hi Tricia,
Sorry to hear about the delay with your order. If you require any further assistance please email us at [email protected]
K
Kazza Tee · 2 reviews · Experienced 2025-12-22 ·
★★★★★
Every page cut off at the bottom and crooked
I ordered my photo book and not one page was straight. They were all cut incorrectly and on an angle with the bottom of every page missing. White area of border at the top of pages where there shouldn't be as every page is cut incorrectly and out of alignment. This is the third phonebook I have ordered and I have never had this problem before but my friends have had the same issue more recently too. I have emailed and sent photos (Ticket ID 157413) which has been "sent to management" for assessment. Not sure what needs to be assessed as it's perfectly obvious but just looking at it. Received an email today to say my Ticket has been closed as I hadn't replied within 7 days or my issue has been resolved, neither of which it true. I'm waiting for a response and a reprint as it item is not completed properly or professionally at all.
Reply from PhotobookShop2026-01-12
Hi Kazza,
Thank you for the review and sorry to hear about the issue with your order. I have looked into the ticket and can see that a reprint has been arranged for you. Apoloigies for the delay we were closed over the Xmas/ New Year break hence the delay in reply.
L
Linda Dominic · 8 reviews · Experienced 2025-12-24 ·
★★★★★
Trusted and reliable Company producing great photo products
I have been creating Photo books for Xmas presents for at least 9 years. The A4 lay flat books are really great quality products and so easy to complete.
The service is very quick and professional, my books arrived in time for Xmas. The family who receive these Photo books are always extremely happy with their gift.
I have also created Calendars, Fridge magnet pics and Canvas pics.
I totally recommend PhotobookShop to anyone.
Reply from PhotobookShop2026-01-12
Thank you Linda for your lovely review and continued support. We really appreciate it!
L
Lynton Hall · 1 review · Experienced 2026-01-06 ·
★★★★★
PhotobookShop Album
I have used PhotobookShop several times to compile books of photographs taken on holidays. The program is easy to navigate and shows a high level of flexibility.
Importantly, the quality of the final photo book is excellent, as has been the case previously. In addition, the cost is very reasonable.
Reply from PhotobookShop2026-01-08
Thank you Lynton for your lovely review and continued support. We really appreciate it!
K
Katie · 1 review · Experienced 2026-01-05 ·
★★★★★
Always a good turnaround time…
Always a good turnaround time on projects and if I have questions I just email and get a very quick response. I have been a repeat customer for years.
Reply from PhotobookShop2026-01-08
Thank you Katie for your lovely review and continued support. We really appreciate it!
P
Phil · 6 reviews · Experienced 2025-12-14 ·
★★★★★
Excellent quality and fast service
Excellent quality calendar and very fast turn round a week before Christmas.
Reply from PhotobookShop2026-01-05
Thank you Phil for your lovely review and support. We really appreciate it!
I have found this company excellent to deal with. In the past few years, I have made a bulk order to sell at our local town, with profits going to a nominated town project. They sell well, and hopefully I will do the same next year.
Reply from PhotobookShop2026-01-05
Thank you Beverley for your lovely review and continued support. We really appreciate it!
M
Melissa · 3 reviews · Experienced 2025-12-24 ·
★★★★★
On time
On time. Lots of options. Good quality
Reply from PhotobookShop2026-01-05
Thank you Melissa for your lovely review. We appreciate the support!
c
customer · 4 reviews · Experienced 2025-12-19 ·
★★★★★
PhotobookShop is great
I have been using PhotobookShop for some time now and have never had any problems. I have given as gifts & they have always been received very highly.
I would definitely recommend to anyone thinking of using them.
Reply from PhotobookShop2026-01-05
Thank you so much for your lovely review and continued support. We really appreciate it!
J
Joan Ferguson · 6 reviews · Experienced 2025-12-22 ·
★★★★★
Wonderful company to deal with They are very efficient and quick
They are very efficient and quick. I had a voucher for ten copies of my calendar. Only one turned up close to Christmas. Totally my fault as I didn’t indicate on the order
I thought there was no way I would have them for Christmas. They jumped in, printed 9 more and still got them to me 3 days before Christmas. I was stunned. Have dealt with them for several years and they are terrific.
Reply from PhotobookShop2026-01-05
Thank you Joan for your lovely review and continued support. We really appreciate it!
Always use this company for photo books, gifts and calendars. Professional service & excellent quality products- this year’s calendars were a great hit as usual. I like the offline software & the feature that allows me to add dozens of photos & then mark them as used so the rest are easy to locate. The only suggestion I’d make is to revamp the clip art - the selections aren’t great!
Reply from PhotobookShop2026-01-05
Thank you Stephanie for your lovely review and support. We really appreciate it!
C
Cheryl Lewis · 3 reviews · Experienced 2025-12-18 ·
★★★★★
Mixed results
The calendars I just received were great and very prompt delivery. Would have given 5 stars apart from my experience I had recently with a Lay Flat photo book. Quality was ok but delivery time and communication from the company was atrocious.
Reply from PhotobookShop2026-01-05
Thank you for your review Cheryl. If you require any further assistance please email us at [email protected]
C
Carol Wright · 2 reviews · Experienced 2025-12-10 ·
★★★★★
Fantastic product
2nd time for Photobook. Amazing finished product.
I did a 100 page book of great grandchildren. Great Christmas gift. Will be finding a lot more photos for next project.
Reply from PhotobookShop2026-01-05
Thank you Carol for your lovely review and support. We really appreciate it!
H
Helen · 1 review · Experienced 2025-12-29 ·
★★★★★
Huge let down with Service
Huge let down with Service. Provided Christmas order time deadlines on their Website, and they still did not deliver in time, actually not at all.
After speaking with Customer services today to follow up on order again, finally got to the full story, They told me my order had to be reprinted which was not true, they actually didn't send it, even through I paid for express post. Not any communication from there team at all throughout this whole experience.
Reply from PhotobookShop2026-01-05
Hi Helen,
Sorry to hear about the delay with your order. If you require any further assistance please email us at [email protected]
D
David · 19 reviews · Experienced 2025-12-25 ·
★★★★★
Customer Support is incompetent and…
Customer Support is incompetent and consistently wastes my time, ignores my requests, ignores the facts I have provided (changed the subject line to refer to a different Voucher code). Continually causes me frustration and does NOT resolve the customer issues (your PhotoBookShop system is also failing by constantly defaulting to the higher priced paper option without the customer's consent - refer to PDF titled, 'Defaults to 25cent...pdf').
Critical information I provided by email is completely ignored, my subject line changed to incorrectly refer to another voucher code (refer to my file 'Voucher WAXXXXXXX...pdf). Their incompetent support has now referred to a previous issue in November 2025 rather than to the current issue provided in December 2025 while adding email pages of irrelevant information relating to November 2025. The same incompetent person seems to be the main cause and I have asked for that person not to deal / assigned to my issues in future.
Support did not spend more than two seconds reviewing my email dated 27/12/25 1:19am because they have ignored the attached file, ignored the full evidence provided, changed my subject line to refer to the wrong voucher code (from my original 25/12/25 WAXXXXXX to one that was used in November being Voucher WAXXXXXXX) and ignored my points of dissatisfaction which is unprofessional and lacked due diligence.
My experience has been completely unsatisfactory as I do not provide evidence, screen dumps and files just for them to be ignored.
Issues
1.The screen dumps and attached files were removed and ignored by support causing them to provide irrelevant information and an incorrect assumption and incorrect solution.
2. Their system will not accept their own voucher code and they do not read emails in its entirety which would be beneficial and assist them in making a fully informed and correct resolution.
3. My points of dissatisfaction have been totally ignored for a second time in the last 30 days so I will be warning others through social media.
4. I will be writing an official complaint directly to the manager at Photobookshop as my requests for escalations have been ignored once again.
5. Pick-up of the first set of calendars in November 2025 (or early Dec 2025), it was found that a calendar was incorrectly packaged with damaged corners which I could not provide as a gift and required a reprint to be picked up again in a future date, wasting my time.
6. Support incorrectly replaces the subject line with irrelevant information not related to the issue(s) raised, creating further confusion and time wastage.
7. Support have incompetently continually wasted my time by providing an answer relating to a previous issue (Nov 2025) after I escalated the Nov 2025 issue 2 - 3 times because critical evidence was ignored and due diligence not exercised by giving me an incorrect solution in Nov 2025 for a separate issue.
8. PhotoBookShop system seems to have an issue with accepting a voucher code that was purchased from PhotoBookShop and provided by PhotoBookShop.
10. How is PhotoBookShop going to compensate me for my wasted time and effort and all the problems I have encountered?
E
EP · 2 reviews · Experienced 2025-12-02 ·
★★★★★
Never let me down
I've used this company to create photobooks at least 10 times and they have never let me down. The quality of their resources (downloadable styles and page backgrounds, paper, etc.) is extremely good. The ease in navigating through their program, instructions and sending your finished product, makes the task of creating lasting memories achievable for anyone. I also found their online assistance really helpful.
Reply from PhotobookShop2026-01-05
Thank you so much for your lovely review and continued support. We really appreciate it!
