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Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns. Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.I own almost a dozen of these, and I’d buy a dozen more. Super comfortable and easy to put in. Some of them narrow your vision a little, but that’s expected with the designs I chose. 10/10 would recommend
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They’re beautiful! Took a Minute to ship but I really Love them!
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The Vassen Dolly Plus Blue lenses are an absolute dream! Not only are they ultra-comfortable, but I could wear them all day without any discomfort. And let's talk about the color – it's beyond cute! These lenses added a pop of enchanting blue to my eyes, making them stand out beautifully. Overall, I'm thoroughly impressed with these lenses!
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They were super helpful when I had issues with my contacts. The shipping is fast and the quality is just great.
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The package was secure and the colour was absolutely amazing especially because I have dark eye colour plus it was so comfortable!
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Wow. I recieved my contacts todayc abd now im scared to lose all my money to this amazing website!!!! Im honestly so happy I discovered pinkyparadise. Amazing quality lenses, not only by structure but by feel and design!!! The best colored contacts I have ever gotten. Amazing and quick customer serivice as well thanks a lot!!!!
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Had amazing products, the lenses were very comfortable and quick shipping
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They sent the wrong type of lenses and in order to replace, customer has got to pay shipping both ways across the Pacific, which end up costing more than the product itself. Customer Service was very unhelpful albeit quite professional. Would not recommend buying from them. I have 3 pairs of contacts I can't use and lost money over this.
Hi Thank you for writing to us As per the email conversation , you have purchased the regular prescription contacts by mistake This can be the cause of the blurriness, based on your submitted prescription slip, you have AXIS and CYL You are advise to check out the Toric lenses for astigmatism instead of the regular lenses Hope this clarifies! thank you for your understanding
Overall, I've used them 3 times. I have bought 6 contacts, all prescription and coloured for my cosplays. The contacts have been great and following the care guide has really helped keep my eyes from irritation. My one point of complaint is that sometimes postage is a little late, even when paying for the faster shipping. So, if there's a delay could an email be sent to warn of the delay:) Thank you!
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Ordered from this site and one of the contacts were defective to the point where it irritated my eye so bad it got red and swollen. I accepted store credit which I then used to get 3 mystery bags. I was suppose to receive them on February 7th but the package never got to me. It was stuck in another city and postal service stating that the address they (The Company) put was incomplete! I messaged them and they said "it is beyond our control" and to "message the postal service" which I have already done. Just keeps giving me an unnecessary runaround. It's ridiculous. BE VERY CAUTIOUS IF YOU PURCHASE FROM THIS COMPANY.
Hi, Thanks for the feedback and our sincerest apologies for any inconveniences caused. Regarding the defective order,we believe this issue has been resolved as per your request to receive a store credit. As for the new order you placed, please note that you initiated the order, and the shipping address was provided on your end. It is important to highlight that customers bear full responsibility for providing their correct address since this information is not known to us. We have also supplied proof of the shipping label, which displays the exact address you entered during the purchase. The latest tracking status indicates that you are required to pick up the package from the nearest USPS post office. The tracking link is https://t.17track.net/en#nums=LQ101612925SG, and it states 'Invalid/Incomplete address. We will hold the item for 5 working days, otherwise, we will return it to the sender. Please call Customer Service at 1605 for any assistance.' Therefore, we kindly request you to proceed with the self-collection of the package. Thanks for your kind understanding.
Hi! I’m a beginner cosplayer who needs prescription contacts and this company seems to be a well-known safe option for those like me. I really like the designs of the contacts I’ve purchased and the prices! However, whenever I put them in they burn really bad and I can’t see well out of them. I worry for my eyes sometimes. For now, I only use them for pictures for a few minutes. Just want to know if there are certain styles that are best suited for prescription-contact customers like me so I can comfortably wear them out for events or even everyday use. Thank you! Note: I did make sure to put them in solution for 24 hours after receiving them & I did make sure the contacts were not inside out.
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. It's important to note that the solution used to soak the lenses is a crucial aspect of the situation. Please be assured that customer satisfaction remains our top priority. To better assist you with this matter, we kindly request you to email us at [email protected] with your order details. Thank you for your understanding.
I never got my package after 55 business days of waiting, I'm super disappointed with the service and I requested my money with zero response from the customer service team. Moreover, even though the national post office said they had my package, they also said I would have to pay a fine to get it because the tracking service their business used never notify me that the package arrived in the country even though I checked the status of my package almost every day and they didn't delivered it correctly to the post office so now I'm the one being punished by their careless service. This is unacceptable, waiting that long for a package only for it not to be delivered properly and having to pay more on top of the money I already spend for the products and shipping is completely unprofessional.
Hi, Thank you for your feedback and our sincerest apologies for the inconveniences caused. Upon reviewing your email conversation with our customer representative, we would like to clarify that the fee collected by your local post is not a fine. it is essential to pay the customs charges to proceed with the delivery process As mentioned in the purchase terms, that any local taxes or custom duties are customer responsibility. Additionally, if there happens to be any delay caused by the local customs department, please understand that it is beyond our control. However, rest assured, we are committed to doing our best to expedite the customs process. Kindly check for your email for further assistance. thank you!
It takes forever just to ship they then send it to the wrong state and then finally when I get the package one of my contacts were ripped
Hi, Thank for your feedback and our sincerest apologies for the inconveniences caused. Please be informed that the delivery depends on your country and the selected shipping method. Usually the standard mail requires longer delivery time compared to express, thus if you need the lenses within a certain time period, we recommend express shipping for your future orders. We are so sorry to inform that our lenses are soft contact lenses that requires gentle and careful handling. However we do acknowledge that it must be so frustrating it has ripped. Customer satisfaction is our utmost priority thus we would like to offer replacement for you. Kindly contact us at [email protected] for the replacement process. Thanks.
FRAUD The package got lost and after waiting for it and writing several emails (in a perod of 3 months) they refused to give a refund
Hi, Thank you for your feedback and our sincerest apologies for the inconveniences caused. Upon reviewing your email conversation with our customer representative, we found that you have ordered Toric lenses (a pre-order item) which requires 45-60 days of manufacturing. Hence, the longer waiting period has happened, and the information about it,is available on the product page itself. Your order was placed in September and diligently shipped on 6th November within the manufacturing period we have promised. Upon checking the tracking, we found that the package has arrived in Croatia and is undergoing the clearance process. If it's being held in customs for clearance, it is essential to pay the customs charges to proceed with the delivery process. Thus, we have kindly request that you contact your local customs office to expedite the clearance process and facilitate the delivery of your package. Kindly get back to us if the package is not found in your local post office/customs so we can proceed with further action accordingly. Thanks.
I placed two orders back to back.. the first order waiting period was over 3 months and when I finally received it one of the pairs called Holi cat is a defect.. the second delivery was today.. out of the 7 pairs I ordered, they sent me ONE correct one. At least if they had sent me a pair with the same expiration date it wouldn't have bothered me as much. It's like the person who packed it couldn't care less what they were sending out regardless of what I ordered and paid for. This entire experience was not only frustrating but very disappointing.
Hi. Thank you for contacting us As mentioned in the previous email conversation Customs inspections are also taking longer than usual, factors that are unfortunately beyond our control. Our representative have dropped you an email, kindly check for the email for further assistance . We would love to provide you with the solutions to your problems. Please accept our sincerest apologies to your inconveniences
I ordered these contacts on 9/18/23. I contacted pinky support to assist me with tracking exactly where they are.. all they told me is was not to worry as they will be delivered by the end of November or even sooner. Currently in December with no updates and help of resolving this issue. Please think twice about spending your money here as you might not receive your item and company will not take responsibility.
Hi, Thank you for reaching out, and we sincerely apologize for any inconvenience caused. We'd like to bring to your attention that the Toric lenses you ordered are part of our pre-order collection, with a specified manufacturing period of 45-60 days before shipping. Your order was shipped out on November 6, 2023 with a tracking number LQ101011475SG;within the estimated manufacturing period we have provided. However, we regret to inform you that the delivery by USPS is experiencing delays due to the high volume of packages during this peak season. Customs inspections are also taking longer than usual, factors that are unfortunately beyond our control. Please refer to our purchase order terms and conditions at https://www.pinkyparadise.com/pages/purchase-order for more information. Additionally, note that the ETA calculation on our website excludes weekends and public holidays and is subject to customs clearance. We understand the frustration caused by the delay, and we want to assure you that we are actively monitoring the situation. Your package is anticipated to be released within the next 1-2 weeks. We will follow up on this matter through email. Thank you for your understanding.
Junk. I ordered TWO SEPARATE COLORS and they both look the same. To make matters worse, these are the most uncomfortable contacts I have ever worn in all of my 30+ years of wearing contacts. I will stick to contacts from the USA from now on. Seriously, one of the contacts rolled to the top of my eye! That may have had something to do with me constantly rubbing my eyes as they were so uncomfortable and itchy! Regardless, we had to push it back down for me to be able to take it out. I won’t be a repeat customer. No thank you!
Hi, thank you for contacting Pinkyparadise We are sorry for the inconveniences We have received your email regarding the discomfort issue , our representative will get back to you soonest with the solutions to your problems! we truly appreciate your understanding.
I forgot to add my apartment number to my address so I never got my $60 package. They couldn’t change the address because they ship from Thailand. I only had an international tracking number. They told me to call the post office near me to change it. Without a US tracking number that’s impossible.
Hi, Thanks for taking time to write to us. We are so sorry to inform you that your package has been shipped out with a tracking Number, LQ100866610SG(USPS tracking number). It can be tracked here :https://t.17track.net/en#nums=LQ100866610SG Unfortunately, once the package has been shipped out we are unable to make any changes to the address on your package. We highly recommend you to keep track of the package. Once it reaches your destination you may contact your nearest local post office to change the shipping address. We sincerely apologize for the inconvenience and appreciate your understanding. Thanks.
I won’t order anywhere else but from this site. It’s easy to order and it has any and every kind of contact you’ll ever need. I have ordered three times from this company and although it takes a little bit to get here, everything else is perfect. I will most certainly be ordering again. Thanks for the great products!
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Quick emails and able to get the product I wanted
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