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Is Pinkyparadise legit?
Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.
Pinkyparadise claim shipping is free, it is not.
Received package, but had to pay tax, handling. +35USD.
Pinkyparadise customer service claim they said something in the sales terms... But they say free shipping.
As an answer they say the can not handle this, but PinkyParadise choose to not register for VOEC.
This is tricking customers!
They are not VOEC (vat on e-commerce) registered by choice. If they registered they could truly say they have free shipping and the customer would know the total cost.
Got an answer below from shop 6th of Nov -24: Answer looks AI generated: I wrote it was tax and handling charges. Still they write to inform me it is tax? You couldn't make up this stuff on bad customer service. Then they continue to mansplain to me that tax is out of their control; As I wrote they chose to do it; they do not enlist to the VOEC register, which would give then to tax. Again spending time, explaining their ignorance on tax and handling. There are 3000 registered companies that manages what PinkyParadise is not able to do... Of course this is a corporate strategy to trick their customers.
Customer consideration? Not registering for VOEC increases the cost for the customer due to needing to pay PinkyParadise currier to handle tax, which would be cheaper if PinkyParadise organized it from the beginning...
Reply from Pinkyparadise2024-11-06
Hi.
Thanks for your feedback and we truly apologize for any inconveniences caused.. Please be informed that the charges issued by DHL express were not shipping charges however the tax charges.
Please be informed that as soon as the items arrive in the country of delivery, sales tax on imports – as well as customs duties and handling costs – will be determined by the customs office in Norway.
Sadly, we’re unable to advise you of the sales tax and customs duties that will apply for your order, as each country has its own customs regulations.
These costs (import duties, service and sales tax, and other handling fees) are determined and invoiced separately by the courier when your parcel is delivered.
This has been mentioned in our FAQ page as well.
Thanks.
Lenses were decent and arrived quickly but they included AI generated art in the packaging which is disgusting and unethical and I wouldn’t have purchased from them if I had known. Hire an actual artist.
Reply from Pinkyparadise2024-10-29
Hi,Thank you for your feedback and we truly apologize for any inconveniences caused. We’d like to clarify that the images used are of our in-house model, and the AI-generated artwork was obtained through proper commercial licensing. Rest assured, no unauthorized artwork has been used, and all content is legally owned by PinkyParadise.Thanks.
It's a scam, be carefull. I ordered lenses, payed items and shipping, and now they want to charge me for extra 20 euros for picking up the item.
Reply from Pinkyparadise2024-10-24
Hi,
Thanks for your feedback and we truly apologize for any inconveniences caused.
Please be informed that your shipment is pending for tax charges payment.
Please be informed that as soon as the items arrive in the country of delivery, sales tax on imports – as well as customs duties and handling costs – will be determined by the customs office in Croatia.
Sadly, we’re unable to advise you of the sales tax and customs duties that will apply for your order, as each country has its own customs regulations.
These costs (import duties, service and sales tax, and other handling fees) are determined and invoiced separately by the courier when your parcel is delivered.
Please also note that PinkyParadise can't refund international customs duties and sales tax as it has been stated in purchase terms and conditions under the responsibility of customers.
https://www.pinkyparadise.com/pages/purchase-order
This has been mentioned in our FAQ page as well.
Please proceed with the payment at your earliest convenience to receive your package promptly.
Thank you for your attention to this matter.
Love love LOVE this place! Amazing selection so much to choose from and always comfortable unless stated, but even then it’s only for cosmetic purposes! The payment is quick and efficient and I love how easy it is to track my order. Customer service is very easy to get in touch with and they are very helpful! I never do reviews cuz I’m lazy but pinkyparadise deservessss. Recommended 10/10!
Reply from Pinkyparadise2024-10-21
Thanks for your feedback! We cannot wait to serve you again <3
I don't usually write reviews but my whole experience with Pinky paradise was honestly amazing so I had to write. It's very rare to find a business that does as well as they do so I felt I needed to write. Anything I can do to help a company that goes above and beyond to make the customer feel good and deliver great service and a great product. Above all the customer service is amazing hands down. They are very kind and very helpful. Communication through the whole process was fantastic as well. They have a great selection of products and are fast and very reliable. I would personally highly recommend them and plan on hopefully purchasing more in the future when I can. Keep up the amazing work. Thank you all again. I hope your business continues to do well in the future. Perfect transaction and experience All Around! :-)
Reply from Pinkyparadise2024-10-10
Thanks for your feedback! We cannot wait to serve you again <3
I love Pinkyparadise! Their contacts are beautiful and great quality. I've bought from them for maybe 1-2 years now, and my favorite time to buy is during their Halloween sale, when they have a super awesome Buy One, Get One free deal. But they always have a lot of sales, and their contact colors show up great on dark eyes. I will say that it takes a while to ship to America, but that's a given considering they're shipping from overseas (Malaysia). The contacts I buy (yearly) are overall very comfortable to wear, although I will say they are much thinner than normal contacts that I wear for my prescription.
asking me to review your product before I even get a order tracking number is not only insane...
asking me to review your product before i even have a tracking number is not only insane but disrespectful. I asked you to provide me with one and I was told to wait...you'll get a 5 star when it's deserved tbh it's so far a 1 star and I'm about to ask for all my money back...
Reply from Pinkyparadise2024-09-30
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. As a precaution, we have included a note in the review email advising customers whose packages have not been delivered to contact us at [email protected] for assistance with tracking.
Please be informed that your tracking number is :LQ103812006SG
It can be tracked here :https://t.17track.net/en#nums=LQ103812006SG
Currently the package is going through a clearance process before being distributed according to country. Normally the tracking website will not be updated during the distribution process. Customs checking is a standard procedure for all international shipments.
Please do not worry! Normally the packages definitely get delivered within the ETA provided. However, sometimes your package delivery may be delayed due to local customs checking, natural occurrences, influx of packages, air and ground transportation strikes.
Since the package is still within the estimation time (14-25 business days), the latest you will get the package is by the end of October. However it can be earlier than this.
Kindly be informed that the calculation should not be including weekend, public holiday and subject to customs clearance since all of the process will only be done during the business/hours.
Thanks.
I usually buy from international shops with Paypal, but that wasn't an option here. I placed an order here with a new credit card and a week later, I started getting charges all over the Philippines! Customer service wouldn't help me at all. Pinkyparadise was the only place I made a purchase, so no one else had access to my credit card number. At least I used a prepaid credit card so they couldn't access my bank account, but I still lost a lot of money. I would be very wary of buying from here!
Reply from Pinkyparadise2024-09-23
Hi,Thank you for sharing your experience and we truly apologize for the inconveniences caused. We take security and customer concerns seriously. We understand how frustrating it must be to deal with unauthorized charges. However, we'd like to assure you that PinkyParadise adheres to strict security measures to protect our customers' payment information. We recommend reporting any suspicious transactions to your card issuer to investigate further. We truly appreciate your feedback and are committed to ensuring a safe shopping experience for all our customers.
Have been getting my contacts from pinkyparadise for a while now. They have the cutest designs from cosplay to natural and they’re all so comfy and breathable. This is the site I go to when i’m looking to try something new! I go for dolly-like contacts and they last all throughout the day with no issues!
I was having an issue with my order but they helped quickly and nicely! I also love the contacts that I got, they’re such great quality and show up so well!
The contacts they sell are amazing !! Super cute and good quality for the cheap price they sell it for in comparison to other stores. Also very comfortable and easy to wear. Customer service is also amazing?? Like they have pretty fast response and fix a problem quick if you have it. When I had ordered contacts for the first time, one came in torn. They immediately responded and offered me either a replacement or points twice the price of the contacts id gotten. i was rly happy and ordered two more contacts after that hehe ! im sooo glad i found this store on insta lolol. Anyway, def recommend buying !!
Reply from Pinkyparadise2024-08-19
Thanks for your feedback! We cannot wait to serve you again <3
at first, I was skeptical about this website but I saw this girl on YouTube reviewing this brands contact lenses from 5 years ago! so I thought it was legit and went for it. I ordered 2 contact lenses and I am SOOO OBSESSED WITH THEM!! I love them so much and they look so cute and give me the doll look I was going for. I will be ordering from them again and they are very affordable !! much love 🖤🖤 and my ordered took about 1-1/2 weeks to arrive to North America. LEGIT!!!
p.s. : I also accidentally l wrote Dow n the incorrect address and they fixed that for me in no time:) customer service is also top tier.
Reply from Pinkyparadise2024-07-31
Thanks for your feedback! We cannot wait to serve you again <3
My items got lost in the mail and weren’t delivered, I contacted customer service and the response time was absolutely great! With that being said the agent offered a one time completely free replacement! With an adjust to the prescription since I selected the wrong prescription on the first order!!
Reply from Pinkyparadise2024-07-29
Thanks for your feedback! We cannot wait to serve you again <3
i just received my order, which included plain acuvue oasys lenses and 4 pairs of mystery cosmetic lenses in my prescription, and i’m OBSESSED.
the order took a little over 2 weeks to ship, which i was adequately informed about when putting the acuvue lenses in my cart (my guess is that they don’t keep onhand stock of plain prescription lenses, and instead offer them more as a convenience to the customer). their price on the acuvue lenses was lower than any other store or site i’ve EVER used previously. the grab bag lenses were $10/pair, cute and more comfortable than any other colored lenses i’ve had access to before (the cosmetic options available to prescription lens wearers in the us are *grim*). they not only sent me free lens cases for each pair i ordered: they sent me CUTE lens cases. with little animal heads on them! this review is a little rushed, because i’m excited to have fresh lenses, but i wanted to leave a nice one before i forget!
Reply from Pinkyparadise2024-07-17
Thanks for your feedback! We cannot wait to serve you again <3
Pinkyparadise lenses are the BEST lenses I have ever tried! They're super comfortable and effective, the shipping is fast and the customer service is very good! Communication has always been a breeze!
Reply from Pinkyparadise2024-07-17
Thanks for your feedback! We cannot wait to serve you again <3
Hello PinkyParadise! I recently made an order today but I mistakenly put the wrong address, I sent a reply to your order confirmation email , I hope you guys can help me and take a look at my email. And change to the correct address I provided you guys with in the email.
Reply from Pinkyparadise2024-07-17
HI
Thank you for writing to us
Our representative will get back to you soonest
Edit 3: The lens have arrived and are in great condition! My takeaway is that Pinky Paradise really stepped up with addressing my issue from initial interactions and I appreciate this greatly from them. The additional length of also opening up a case from them in addition to my own case with the shipping company truly showed me that they were taking steps to help make things right and I am confident in saying that I will continue to purchase lens from them.
Edit 2: Pinky Paradise reshipped the contact lens. Thank you very much! The shipping company said that the driver did not take a picture to confirm delivery so are unable to confirm actual delivery, but Pinky Paradise is pulling through despite the shipping company mistake.
Edit: Working with Pinky Paradise on resolving this now - thank you very much for reaching out to me! And I also believe they reached out personally to the shipping company as they have also reached out to me about this as well. Will continue to update review.
I paid for express shipping and never received my contact lens. I reached out to the customer service team because I did not receive any emails from Pinky Paradise saying my package was out for delivery or that they had been delivered. I was then sent on a run around to the shipping company who claimed they delivered the package with no proof other than the “delivery person said so”. This was one of the most frustrating experiences ever and just poor customer support. No other company I’ve ordered from has had difficulty delivering a package to me. For the money I’ve spent including the express shipping, this has made me distrust them so much. I double checked my address and it is correct and I just felt no empathy from customer service. I definitely hope others never have to experience spending money on their products and never receiving them.
Reply from Pinkyparadise2024-07-17
Hi
Thank you for taking your time writing to us
Please be informed that we will proceed to feedback to the shipping company regarding your concern
We have provided a solution to you via email. kindly check your email for further assistance
We are sorry for all the inconveniences
Thank you
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