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Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns. Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.I absolutely love the options provided! The contacts I've so far purchased have arrived with good timing and with no damage! The prices are fair and the prescription verification makes this my go to for colored contacts and accessories!
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SUPER communicative and fast responses. The customer service rep I chatted with was super helpful to get my order fixed. All in all I LOVE Pinky Paradise and cannot wait to order again!
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Really fast and helpful customer service! This was my first order with them and I was impressed
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Pretty good experience overall. When there was problems they would attend to them quickly and professionally.
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customer service was really helpful when i made a mistake with my order, and they got back to me promptly to help solve the issue. i've ordered contacts from them before, and the quality is fantastic!
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My package was stolen from my mailing room, but customer service was very prompt and helpful with the follow up!! Thank you so much for listening and offering a solution to my dilemma!
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my package was damaged and lost in transit after arriving to my country and the kind service people reshipped my order after i brought it to their attention :) they've always been so sweet to me
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The contacts take a while to arrive, but they are nice. And if they end up defective they advise it right away.
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They do not clarify about shipping fee. I have ordered contact lenses and put more stuff on my order to receive free express shipping, I paid over 100USD.. and still ended up paying for the delivery. The delivery fee ended up on 45USD, ALMOST HALF OF THE PRICE OF THE ORDER. I have reached to pinky paradise to discuss the issue, and for past 3 times I have not been answered to my question. “Does free express shipping also not cover the delivery fee?” ONE QUESTION. Every single time I got text which said “please wait for your order” or “that doesn’t include the Saturday or Sunday” .. my package arrived on a Friday morning! Where the deliver expected a payment for the delivery, so I said no since it’s not something I was informed about. The package ended up being taken away by the courier and demanding from me to pay the delivery fee. First after mailing with Pinky Paradise for past 4 days, they finally answered my question with long mail explaining that they DO NOT COVER the TAXES for DELIVERY FEE. Then what does the free express shipping cover? Delivery from their company to the mail box? And afterwards I gotta pay the rest ? Ridiculous. Ps: I wrote a review on their website about this issue. The REVIEW GOT TAKEN DOWN.
Hi, Thank you for reaching out. We understand your frustration regarding the shipping and delivery fees. To clarify, as stated on our Shipping Page, Terms & Conditions, and FAQ, our free express shipping covers the shipping cost from our warehouse to your shipping address. However, any import taxes, duties, or additional fees imposed by the destination country are the customer’s responsibility. These charges are determined by the local customs authority, and we do not have control over them. Additionally, we could not find any order registered under your email address, nor do we have any record of a USD 45 tax payment associated with an order from our website. If you have any proof of this charge related to a purchase from us, please provide the details so we can assist further. We appreciate your feedback and are happy to assist with any further questions. Best regards,
Very helpful and kind staff, I do sponsorships with them as well and absolutely adore their products, very comfortable and looks wonderful!
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Very happy with the contacts I purchased , purched 6 sets and 1 set was faulty due to being stuck to the bottle but was resolved quickly and they gave me Quick & frequent responses. Was able to replace the pair of faulty contacts and they even sent a photo showing that if I got the same ones replaced they would have the same issue and offered me to choose a different set instead. Very happy with the customer service
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Shila was a queen!! Got back to me very timely and pointed out my silly mistake
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Fast response, very kind, and offered ways to stay informed about restocks!
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First I’d say the packaging of your contact lens is beautiful. They also feel very comfortable when you wear them And oh I didn’t expect all that goodies that came along with the contact lenses
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Great and quality products, I've always bought my cosplay lenses here and never been let down. Fast shipping, customer service easy to reach and also very fast to reply. Would definitely recommend it! ♡
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the service here is amazing!! they were nice and calm with me when my order had been shipped else where. i definitely will be coming back. :)
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Fast response, kindness
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I love everything about this site.The vast array of color and style options, the ability to customize, and the website itself is very detailed and well thought out. The customer service has always been top notch as well. This site has been my go to for at least 15 years and I recommend it often.
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Basing on older reviews from here... They seem to be more contactful, and they are so. My order cancellation went swiftly and quickly... Just sad that you don't get 100% of the order's value back.
Thank you for your feedback! Do not hesitate to contact us at [email protected] if you have any further questions. Our representative will be happy to assist! Have a nice day
I have been purchasing from this website for a few months now and it's amazing! The quality is outstanding and the prices are always fair. The customer service is also fantastic.
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