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Is Pinkyparadise legit?
Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.
I’ve ordered from this site numerous times and their contacts are amazing! So many varieties and the quality is impeccable. But what makes them stand out even more is their amazing customer service. USPS ended up losing my contacts and couldn’t find them and I let PinkyParadise know and they offered me multiple options to ensure I got what I needed since I didn’t get the product. Will definitely continue to buy from them !
Reply from Pinkyparadise2025-08-08
It means the world to us that you enjoy our lenses and that our customer service could be there for you when needed.💖
These contacts are amazing!! They arrived a lot fast than I thought they would too! I was able to wear them all day at con without feeling them at all and they’re easy to see in depending on which ones you’re getting of course.
The contacts came in extremely fast during my first purchase and it also comes with a contacts case + a manual on how to safely put them in! the only way youd ever mess up is if you do something wrong. if the instruction manual doesnt help you the way it should, i reccomend watching tutorials (but the manuals straight forward). Please also take the soaking them in solution for 24hrs seriously as it could harm your eyes if you dont !! ^_^
Reply from Pinkyparadise2025-08-04
Yesss thank you for this amazing reminder! 🙌💖
We’re so glad your first order arrived fast and that you appreciated the extras! 💫
They're amazing in all fields 🙌 the contacts are unbelievable and I love the color, their customer support is incredible-if u email they will help with any questions you may have. I couldn't be happier I decided to order thru them n will forever from here on out.
Reply from Pinkyparadise2025-07-28
Thank you for your feedback! We cannot wait to serve you again <3
The lenses arrived way earlier than expected. A huge selection of different kinds of lenses especially for cosplaying. Also the lenses came with a free case wich is very good.
(I had to pay customs but if you have common sense and you're ordering outside europe this shouldn't be a surprise nor a problem=)
Reply from Pinkyparadise2025-07-07
Hi,
Thank you so much for your kind feedback! 😊 We're glad to hear the lenses arrived early and that you're happy with the variety and the free case.
Customs can sometimes be part of the process, and we appreciate your understanding on that.
Enjoy your cosplay looks! ✨
Absolutely the Best Site to get your Contacts. Variety of colors, and circle lenses. I have gotten several pair, and have never been disappointed. You do need to allow shipping time, but are worth the wait!!!! This last pair I was able to get on clearance, which was a plus. Keep checking they run promotions a lot💜
Reply from Pinkyparadise2025-06-24
Thank you for your feedback! We cannot wait to serve you again <3
The best place for everything related to contact lenses.
I was so happy to find the specific eye drops I needed.
And if you're as forgetful as I am, the customer service is wonderfully helpful — they'll even bundle your orders together!
Reply from Pinkyparadise2025-05-29
Thank you for your feedback! We cannot wait to serve you again <3
I love this company! The contacts are very high quality. They give you very cute eye contact cases and tiny add on gifts. The instructions are simple! I even had to cancel an order once and it was so easy. The staff were so friendly and helpful, got my money back faster than I expected. I always recommend this company when people compliment my eyes. I will always be a supporter!
Reply from Pinkyparadise2025-05-26
Thank you for your feedback! We cannot wait to serve you again <3
I've been buying my contacts here for over 8 years and I've never had a problem until recently. My order was placed in January and as of today 5/8, I still haven't received it. Turns out the United States Postal Service lost my package shortly after it made it to the US. I reached out to them last week and they have already sent out a replacement. It wasn't their fault and they're still trying to make things right. This is why I will continue to shop here. You don't get customer service like this anymore. They also have the best deals/quality lenses. I've tried many sites and keep coming back to them.
Reply from Pinkyparadise2025-05-09
Thank you for your feedback! We cannot wait to serve you again <3
I received my contacts but the uris goddess grey set was damaged.
The other pair the candy core olive was amazing!
Reply from Pinkyparadise2025-04-29
Hi,
Thank you for your feedback. We’re truly sorry for the inconvenience and disappointment you’ve experienced.
To help us resolve this for you, kindly send a photo of the damaged lenses to [email protected], and we will be happy to arrange a free replacement for you.
Thank you for giving us the opportunity to make this right.
Two damaged contacts, but they only replaced one. I've been waiting for weeks for contacts. Guess I'll wear one in my eye and one without.
I am editing to add that I am a customer that has purchased with them since 2014. I've bought from them with two separate accounts both while living in Japan and again while living in the States. Collectively, I've spent hundreds of dollars with them, so they are lying to save face.
3/25/25: I have emailed them with a screenshot of this review and their reply two days ago. They have not responded.
Reply from Pinkyparadise2025-03-14
Hi, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Based on our records, we were only able to locate free items under our sponsorship program, and we couldn't find a paid order under your name.
Could you kindly email us at [email protected] with your order number for further assistance? We understand that you have two accounts and have purchased from us since 2014. To resolve this matter, please contact us via email so we can check which account the order is under. Updating Trustpilot won’t help us identify the order, so we’d really appreciate it if you could email us instead. Without a definite order number or email address, we won’t be able to process a refund or replacement.
Looking forward to your email.
Thanks!
They're super helpful about my package and lenses are wonderfull im really joyful about this order. Everything is perfect and they send me free lens case too! And that was so sweet I like them so much thank you for everything pinkyparadise! Also shipping was so fast. Only 2 weeks from across the world! Fascinating!
Reply from Pinkyparadise2025-03-05
Thank you for your feedback! We cannot wait to serve you again <3
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