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Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns. Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.I’ve ordered from Pinky Paradise multiple times and they’ve always provided excellent service. Their prices and deals are very reasonable, and shipping has always been timely. Everything arrives well-packaged and exactly as described. I’m always satisfied with my experience and will definitely continue to shop with them.
Thank you so much for your kind words and continued support! 🥰
I've bought two pairs of contact lenses and they were both awesome! I trust this site!
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I want my refund back. My order was never fulfilled even when I sent out my prescription. And I want my money back.
Hi, Thank you for your feedback, and we sincerely apologize for the inconvenience caused. Please note that each order requires 1–3 business days for processing, and yours was placed on hold due to a prescription issue. We’ve now processed a full refund, which should reflect in your account within 7–10 business days. Our sincerest apologies once again for the inconvenience, and thank you for your understanding. 💖
their lenses are really comfortable to wear and come in a good variety of designs! they're affordable and shipping is fast
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Product is awesome and price is right. I took off one star because it took one month to get my lenses.
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I was having shipping issues with my order, and the customer service people were very helpful and willing to help me out to get my order in before halloween time. Best service ever, always glad to use their services again!
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I ordered contacts on September 9th still haven’t received them and it’s October 5th I have been tracking them and they seem to be in the same spot. Not moving at all
Hi, We’re truly sorry to hear about the delay with your order. We completely understand how frustrating it can be to wait. We’d like to inform you that your tracking number is LQ107687224SG, and you can track your package here: https://track.quantiumsolutions.com/ At the moment, your package is undergoing clearance before being distributed to your destination area. During this stage, tracking updates may temporarily pause, which is normal for international shipments. Please don’t worry your parcel is still within the estimated delivery window of 14–25 business days, so you can expect it to arrive by 17th -October (excluding weekends and public holidays). Delays can occasionally happen due to customs checks, courier congestion, or transportation factors, but your order is on its way. If you have any further questions, please feel free to email us at [email protected], and our team will be happy to assist you directly. Thank you for your patience and understanding! 💛
I was amazed with how fast my lenses came and the quality of care that was put into shipping them. My 22mm sclera lenses didn't fit (my eyes fault not theirs) I'll still be recommending pinkyparadise to everyone, and ordering a 20mm pair instead confidently knowing they will arrive in time for my event.
Thank you so much for your kind words and continued support! 🥰
Very friendly staff when handling a hiccup. The lenses came in sterile vials. Arrived neatly arranged and have not had any issues wearing their contacts. Loved the experience so much I bought 2 more for cosplaying!
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The website was easy to use, and they had a good selection of contacts and more. Had a question and concern about my order and customer service was excellent and helped. Bought 2 different orders and they came in wonderfully.
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Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the second one said my package was delivered to Hong Kong. However, the customer service was kind and quick and provided me with the information I needed. Good contacts, exactly as ordered
Hi, Thank you for your patience! We’re glad we could help with the tracking and that your order arrived as expected. We really appreciate your kind words!🥰
The contact lenses never disappoint me and always look nice but take a while to get to me
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Products were amazing and costumer service fast to reply and help, 10/10 experience
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Where do I begin, amazing fast customer service, and great communication. The way they package their lenses and instructions are so easy. Amazing quality of the lenses and Beautiful no flaws. Literally a dream. I am definitely buying again.
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Very responsive to questions and issues. Quick resolutions. Great products!
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The lenses are exactly as in the picture,never had any problems with them,theyre very careful to be safe and offer free cute lens cases with each order!!!! i just got blue dolly eye ones and they make my eyes look so big and cute. theyre thin which makes them harder to put in than others but you barely feel them and with the very clear tutorial and a bit of practice it isnt a problem. they provide every important info like soaking and time limit so its clear theyre both proffesional and care,i recommend 100% for cosplayers. they also are glasses friendly,they can have prescriptions(i dont wear glasses but good to know)
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Great product and always deliver for me. This past order I thought I had an issue and it was addressed right away and really ended up just an error on my end. I was contacted within 24 hours and assured things would be fine and of course it was.
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Customer service was very kind, helpful, and quick to answer when I had trouble tracking my package. The contacts came in on time and were well packaged. They are very pretty and comfortable causing no irritation when putting them on! I even got two pairs of prescription contacts and they seem to work pretty well! They look exactly how they are pictured and I would highly reccomend buying from this site as I intend to do so again in the future!
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It looks good amd comfortable
We truly appreciate your support! 🫶✨
they’re contacts are perfect and i love them!!
Thank you so much for your kind words and continued support! 🥰
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