GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,
Is Pinkyparadise legit?
Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.
Hi, I’d been buying circle lenses on this site since 2016. All went well at first, I really liked everything I bought as my eyes felt super comfortable in circle lenses by PinkyParadise.
In 2021, for the first time, I faced the problem with lens shell (idk how to correctly explain, but lens edges were sharp in some places; like circle lenses began to dissolve in the lens solution). It’s to say that once I tried to buy a cheaper variant of circle lenses on the other popular site and the problem was the same (many ppl think that manufacturers save on the quality of the material and production). So I wrote to the support, explained everything, attached photos and waited for an answer. With no problems then I received in a month or two the same (but new) pair of lenses. The new pair had lived longer than the first, but after a few days it had become to chop my eyes again. I didn’t write at that time, thinking that it was just a bad batch during pandemic and I was unlucky to spent my money for nothing…
But now…Ive been blocked since 15.01.2023 for nothing (16.01 - is my birthday, lol). I realized it now as I wanted to check my account and the archive of orders. Yeah, I know in new reality this site and many others don’t ship to my country, but what was this deletion for? Am I not allowed to see the lenses once bought? Deleting an account from the database means the complete cancellation of me and trading with my country for many years to come?
Reply from Pinkyparadise2023-05-29
Hi there,
We truly value the time you've taken to reach out to us after some time has passed.Your feedback is essential for us to continuously enhance our services.We deeply regret and sincerely apologize for any troubles you may have encountered.
We regret to inform you that due to ongoing sanctions, we are still unable to conduct any business transactions with customers residing in Russia.
Regarding the issue of account deletion, we would like to clarify that there seems to have been a misunderstanding.
In November 2021, we underwent a major platform migration which resulted in the encryption of account passwords. As a result, only orders placed from November 2021 onwards are accessible in your account. However, please note that your rewards points are still valid. If you have the complete purchase information including the date (day, month, year), we can manually locate the order for you. It's important to mention that this situation applies to all customers, and we have provided an explanation in our FAQ section.
To reactivate your account and retrieve the history of your past orders, please contact us at [email protected] with your account details and any relevant information.
We assure you that we will make every effort to address your concerns and ensure a satisfactory resolution.
Thank you for your patience, and we eagerly anticipate the opportunity to assist you further.
I've waited 3 months and it was supposed to arrive after 21 business days. My package never arrived (Europe). They gave an unfair option, to either reship (which will take about 4 months, and the lenses will expire at that time. or pay extra 21+ dollars to reship it faster. if you want a refund they will take 30% of the refund, look at their policies before you make an order. The issue was that there was no courier to pick up the package, which resulted in that the package was sent back to the company. I never received it. And then they gave me those unfair options. I find it difficult to understand why the company finds it reasonable to impose 30% of the refund for themselves, when I wrote the correct adress and more. But the fault that there was no courier in Singapore that could pick it up and transport it to Europe is not anything the customer should be held responsible for and be imposed 30% of the refund. Even when you sign the policies at the exist of the checkout. Even when you read the policies, it's difficult to understand it. As a customer you just trust, it's according to the law and is a fair policy to the customer. The company takes advantage of the customer, who has no knowledge that their policies are so unfair. If you want to receive your package quick, smooth, fair prize, and with no issues, then this is not the reliable company you should make an order from.
Reply from Pinkyparadise2022-12-02
Hi,Before even attempting to explain the reasons leading to this matter , we would like to sincerely apologize to you for any inconvenience this may have caused.
Please be informed that the tracking details shows that your package has been returned to us due to no one available during the delivery. On a side note,this package was held at the local post office for a week and been processed for return, since no one claim the package.
As per our email conversation we have provided you with 3 options to solve this matter which are listed below:
1) Free reshipment once the package delivered to us which might take 1-2 months. Referring to your concern on the expiry date, the lenses will not expire since the lenses that you have purchased will expire in 2026.
2) Immediate reshipment however you are required to pay for the shipping fee. For this option, we will not wait for the returned package delivery and right away reprocess the order under a new order number.
3) Refund as per the cancellation policy that you have agreed upon checkout :If your parcel is returned due to (incorrect address given by the customer, unclaimed parcels, consignee unavailable upon attempted delivery) and a refund request is made, we will impose 30% administration fees of your total order value and deduct the shipping charges, and refund you the remaining amount.
We truly understand your frustration on this matter but unfortunately these are the least we can offer to rectify this matter.
At Pinkyparadise, customer satisfaction are our utmost priority and we will solve this issue for you through the email. Again, we deeply apologize for the inconveniences that has happened and thanks for your kind understanding.
Quick delivery and the contacts look great BUT!!!! Read the fine print, I got charged an extra €17 because of customs which is very annoying after paying quite a lot for shipping. But other than that it’s completely fine.
Reply from Pinkyparadise2022-11-01
Hi, Thanks for your feedback and we sincerely apologize for the inconveniences caused.
Please be informed that from 1st of July 2021 onwards,EU countries will impose taxes on ALL import shipments.
These costs (import duties, service and sales tax, and other handling fees) are determined and invoiced separately by the courier when your parcel is delivered. Sadly, we’re unable to advise you of the sales tax and customs duties that will apply for your order, as each country has its own customs regulations.
Thanks for your kind understanding.
The shipping information page claims "free EXPRESS delivery over $99". If you add that amount to cart the cart page informs you that you've earned FREE EXPRESS SHIPPING. If you proceed to checkout FREE EXPRESS SHIPPING is an option to select.
There are 4 (paid) express shipping services offered with different companies that have different shipping times. 2 are 3-5 working days, 1 is 3-7 and the last 4-7. "Free Express Shipping" doesn't have an estimated time and there's no indication of what service is used.
I needed a package for Halloween and the 3-5 day services would get here for sure but there's a chance something with a 7 day window won't, so I asked Customer Service which one it was.
The response came back that they do not offer Free Express Shipping.
I'm glad I thought to confirm instead of just risking it - I just almost WASTED over $100 on an order with promised "free express" that would have been sent 15-20 working day standard and got here in 6 weeks...
Reply from Pinkyparadise2022-10-25
Hi
Thank you for taking your time writing to us and we sincerely apologize for the confusion caused by one of our representative.
Kindly be informed that Free express shipping for order USD99 and above is available to United Kingdom and we will ship the package using FedEx Priority Express which will take 5-7 business days to deliver.
Please be rest assured that such misunderstanding will not happen again.
At Pinkyparadise, customer satisfaction are our utmost priority and we will solve this issue for you through the email. Again, we deeply apologize for the inconveniences that has happened and thanks for your kind understanding.
Company not reliable and colour not made for certain facial features
They still owe me my toric lenses, which I ordered on the 19th of January 2022. Toric lenses usually require 45 to 60 days of production time. I sent them an email after 71 days to “chase” them for my order. I received the free contact lenses in May but not the torics. Such experience only adds to my sceptism about online shopping.
Personally, I find their coloured lenses are more suitable for people born with sharp facial features and/or big eyes, or those who have undergone some cosmetic enhancement surgery of sort. The typical East Asian “looks” cannot carry well their brown-coloured lenses. It is a difficult to judge from just the images uploaded on the website considering that a model’s natural eye colour and camera/studio lightings affect how the final image. In addition, from experience, the description is not wholly reliable even though the graphics of a particular contact lens is described as “natural-looking”.
Until early this year, I was wearing coloured lenses from Olens (Spanish real brown) for some years, and I have had many compliments from strangers. They are really natural-looking. I would have continued on wearing them if not for the fact that my vision is getting worse and I need to switch to wearing toric lenses to reduce the strain.
I will switch to clear lenses to avoid wasting resources and disappointments.
Reply from Pinkyparadise2022-08-30
Hi Chara, Thanks for your feedback and hope the explanation below will clarify the misunderstanding that has happened.
Please be informed that each Toric order processing requires 45-60 days and your order was slightly delayed for 2weeks to arrive from manufacturer due to the pandemic situation that has caused flight cancellations. For this delay, we have offered you 50% coupon code to be used in your next order with us. Sadly, the pandemic situation and the flight cancellatons are beyond our control.However, it was shipped to the address provided during checkout as soon as we complete the final inspection and unfortunately the package returned to us since you are not available to accept the package.
As the return process might take 1-3 months or longer to reach us, you have agreed to ship out the available lenses and wait for the toric lenses to reach us at our HQ. Please be informed that currently we are still awaiting for the returned lenses to arrive at our HQ before proceeding with the toric reshipment as per agreed thru our email conversation.
We are so sorry to inform that the reason why the color is not the same on our website is because all our model photos are taken under the perfect lighting. This might be the reason why the color/effect is not the same once you put them on. Moreover, the effect of the lenses varies depending on the intensity of the actual eye color as well. We are more than happy to assist you on finding the best lenses to fit your facial features according to your preferences.
At Pinkyparadise, customer satisfaction are our utmost priority and we will solve this issue for you thru email. Again, we deeply apologize for the inconveniences that has happened and thanks for your kind understanding.
Order# G8705S539694 I was messaged that it was delivered to me but it has not. It was delivered to Utah. I live in Illinois. I contacted customer support but have gotten no response.
Order# G8705S539694 was messaged that it was delivered to me but was not. It was delivered to Utah. I live in Illinois.
Reply from Pinkyparadise2022-07-28
Hi, thank you for taking your time writing to us
As we checked , this shipment is still within the time frame, do not worry our representative have get back to you in the email
Your package is on its way the the correct shipping address
Kindly check for the email reply. Thank you!
I received the contacts super bright red and princess pinky lunar earth yellow a while ago and they’re amazing! The only problem I really had was the yellow contact sliding around a bit but other wise I love them and will definitely be returning for more eventually
Reply from Pinkyparadise2022-07-20
Hi , thank you for taking your time writing to us
If you are experiencing any issue with the lunar earth yellow contacts , you may drop us an email at [email protected] , we would love to further assist you on this
We are sorry for the inconveniences
Thank you
Their coloured toric lenses don't work. They have to be rotated into the correct position on your eye, and then after you blink they rotate back into the wrong position. Please save your money and don't buy them - coloured toric lenses do not exist practicall speaking.
Reply from Pinkyparadise2022-07-18
Hi , thank you for reaching out to us
We are sorry for the unpleasant experience
Kindly drop us an email at [email protected] with your order number , our representative will get back to you with a solution soonest
Once again we are sorry for the inconveniences caused
Thank you
I've tried out the pinky, cyberdoll, frosted and galaxy. The contacts are definitely aesthetically pleasing, but definitely be aware, the hydration % is low, so these will cause your eyes to be VERY dry. Especially take caution if you have had Lasik. Shipping doesn't take too long as well,considering they ship from Malaysia.
Reply from Pinkyparadise2022-07-13
Thank you for taking your time writing to us
You may apply eyedrop once in a while for perfect comfort
Thank you for your feedback !❤️
As this was the first time wearing contacts it was super easy to put in and also very comfortable. The purple contacts were also super vibrant on my dark brown eyes.
Decent quality products, but not honest about product reviews. I left reviews for all the lenses I tried and wanted to make specific things clear about the issues I had with the lenses, these reviews were never shown on the website. The positive reviews I left on other products are visible though
Reply from Pinkyparadise2022-07-05
Hi
Thank you for taking your time writing to us
We are sorry that you are experiencing some technical issue on the review , you may drop us an email at [email protected] for further assistance
Our support team will further check on this issue
Once again , we are truly sorry for the inconveniences caused
Thank you
I have emailed you numerous times regarding my item not being inside the parcel and i have been ignored! I have sent you the pictures of the parcel when it had arrived it is completely empty!! I want someone to get back to me asap! at this point i want my money back as the customer service is appauling never shopping from here again
Reply from Pinkyparadise2022-05-05
Hi
Thank you for contacting PinkyParadise
We are sorry that you did not get a reply due to the weekend and Public Holiday .
Our representative have dropped you an email with the solution to your order
Once again , we are truly sorry for the inconveniences caused
Thank you!
Other reviews are probably fake. They do not accommodate when your order is messed up or late, they actually refuse to do anything at all. I paid extra for shipping (4-7 days) and received my contacts a month later. Absolutely no compensation or help from their end on resolving the issue. Do not pay extra for shipping and order your contacts well ahead of time, otherwise do not trust their reliability to deliver.
Reply from Pinkyparadise2021-11-25
Hi, thank you for taking time out of your busy schedule to write to us and express your grievances on how the shipping service does not meet up with your expectations.
Please be informed that we would like to further assist you on this matter, kindly be informed that we have dropped you an email regarding your order was held in custom and we do not have any specific date that the package will be release
Therefore, we have offer you with a few solutions for this case
Due to no reply , you reshipment is shipped to you via Aramex Express
Again, we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks
I want to love pinky, but I never received my product and it said it was delivered. I tried contacting them for support to tell them that I never received my order and all they said was "it was delivered". Ummm clearly not if I don't have them lol and I have cameras in front of my house and no package came. I even asked my family if i got any mail and nothing. This was a few months ago and i was thinking about purchasing some contacts for Halloween and decided to share my experience with this company. I also have an astigmatism in one of my eyes and had to get prescriptions for them and paid extra so it just sucks that I never got my issue resolved. It was also a long wait, I was so frustrated after waiting a long time for nothing.
Reply from Pinkyparadise2021-09-23
Hi, thank you for taking time out of your busy schedule to write to us and express your grievances on how the shipping service does not meet up with your expectations.
Please be informed that we would like to further assist you on this matter, however we are unable to find any orders under the name provided. Unfortunately there is no order number included for this review as well.
Kindly be informed that , once the package has been shipped out the delivery is beyond our control and fully depends on the efficiency of your local post office. In case of the lost shipment, please do not worry we always make sure customer receive the package as long as they contact us and file a lost complaint to the local post office as a proof that indeed the order is lost.
In our attempt to serve you better and retain you as one of our valuable customers, we will sincerely appreciate if you can email us at [email protected] for further assistance.
Again, we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks
Unfortunately I cannot give a review of the products as i am completely unable to check out, every time I attempt to it constantly takes me back to the login screen, I have logged in upwards of ten times and haven't been able to do more than glance at the page to fill out my shipping information before it kicks me back to the log in screen. This is the third time I've attempted to purchase something and I've had no luck
Reply from Pinkyparadise2021-08-17
Hi, Thanks for taking your precious time writing to us and we sincerely apologize for any inconveniences caused.
Kindly follow the following steps to make a successful order.
1) Please clean the cache and cookies of the browser and log in to your account again.
2) Fill up every field in the shipping information, and kindly put an NA if no information is available for that particular field.
3) Next, kindly deselect Ship to My Billing address and key in the details manually.
4) Please use only English letters for the shipping address.
If the same problem happens again, kindly provide a screenshot so that we can find what triggered the error message. Please email to [email protected] for further assistance.
Again, we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks
UNIQSO
MocoQueen
Coloured Contacts - Colored Contact Lenses
ttdeye
HoneyColor.com
BEAUEYE CONTACTS
Crazy Lenses
Haniix