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Is Pinkyparadise legit?
Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.
Lots of waiting, but got the best customer support possible in the end !
It took a long time and many efforts to get someone who can really help to respond. But once they did - they did above and beyond customer service and were a pleasure. I will only keep using this website because of this one person’s true ability’s to solve the problem and be responsive !! Thank you!
Reply from Pinkyparadise2019-11-26
Thanks for your positive feedback !! ♥︎ ♥︎ ♥︎
We sincerely appreciate it.
Looking forward for more business with you in future.
Lots of love from us!
PinkyParadise.com sent me a soon-to-expire contact lens with a red scribble on the top of the vial!
I asked for a refund for a contact lens sent to me that would expire in a few months. I even sent pictures of the vials they sent me. I emailed back and forth with them several times and not once did they offer anything to make the situation right. They told me I could pay to ship the item back to them. I had ordered two pair of contacts and planned to use one pair once I lost a lens, dropped it somewhere gross, etc. However I couldn't count on that plan due to the soon-to-expire lens Pink Paradise sent me. Here's the last message I sent to the company. I will never order from this company again and would advice any who are considering it, to not do it. Try another company first. Let PinkyParadise.com be your last resort and even then, order at your own risk.
Please refund or exchange, at no cost to me, the contact lens that I received. I paid for express shipping with U.P.S., expecting to receive a quality product and good customer service, without the issues I am experiencing. I ordered two pair of lenses and one of the contact lens vials expires in April 2020. The matching lens doesn't expire until December 2021. The top of the vial that expires in April 2020 has a red scribble on it. I suspect someone at Pinky Paradise was aware of the expiration date problem, hence the red scribble mark on it.
----------------------------
On Nov 1, 2019, at 1:12 AM, Pinky Paradise (CS) ....... wrote:
Hi,
Thank you for reaching out to us
Please be informed that the expiry date refers to the saline solution inside the lenses.
That means you can keep the lenses unopened until the expiry date, once you open the bottle the lenses can be worn everyday until 1 year with a maximum 8 hours per day.
Hope this helps.
---------------------------
Also, the email that Pink Paradise sent to me on November 1, included an untrue statement regarding expiration dates. The FDA.gov website, as well as many professional ophthalmic organizations, refers to information on contact lens expiry dates and eye safety that conflicts the statement in the email sent to me. As a matter of fact, PinkyParadise.com, refutes the untrue statement that was made in the November 1st email. See the screenshot below. As stated on PinkyParadise.com: "At the side of the bottle mentioned the expiry date. The expiry date refers to the solution in the bottle. Lens expired one year after they were taken out otherwise mentioned. However, if the lenses are found in the bottle exceeding the solution expiry date, they are counted as expired."
This means I can't even wear the lens for one full year from my purchase date because I was sent a lens that will expire in 5 months. Also, they will expire 5 months from now, even if they remain unopened and sealed.
This situation is not my fault. Please refund or exchange the lens that expires in 5 months. It is not fair that I was sold two lenses that don't expire at the same time, especially since one of them won't be safe to wear 5 months from now. I paid for my order, paid for express U.P.S. shipping, was excited to receive my order, and looked forward to being a loyal customer. Now, I'm hoping your company will make this right and refund the money I spent on the pair of contacts or exchange the lens that will expire in 5 months. It is not my fault that Pinky Paradise sent me an old contact that will expire in 5 months.
Reply from Pinkyparadise2019-11-15
Hi Jannifer,
Please accept our sincerest apologies if our first email has made you confused regarding the expiry date.At PinkyParadise customers satisfaction is our utmost priority and we will never send lenses that soon to be expired for our customers.
As per the screenshot you have attached, it is indeed the expiry date written in the bottle refers to saline solution (the solution holding the lenses inside the bottle).As stated on PinkyParadise.com: "At the side of the bottle mentioned the expiry date. The expiry date refers to the solution in the bottle.
Please be informed that the one year disposable period for the lenses started after it has been taken out from the sealed bottle and transferred to lens case.(Lens expired one year after they were taken out otherwise mentioned.) Please be informed that you can keep the Geo Xtra bella brown lenses unopened for another 5 months as been stated in the bottle.After opened, it will last for a year in the lens case with good care. Please remember to change the multipurpose solution twice a week in order to ensure this soft lenses can last up to 1 year after it has been opened.
As stated in the website"However, if the lenses are found in the bottle exceeding the solution expiry date, they are counted as expired." Based on your email, the lenses will expire in next 5 months which means the lenses inside does not exceed the saline solution expiry date yet. Thus, it is not counted expired. You can still open the lenses 1 day before the expiry date mentioned on the bottle and transfer to lens case and will still be able to use it up to 1 year with good care.
Therefore, the product that has been given to you is indeed usable and does not exceed the expiry date given.
We do really hope that you can reply to our email for further discussion about this matter.
Thanks.
I had purchased some lenses during their 60% off sale. The lenses I selected were in stock, my card was charged and I received an order confirmation email without issue. After almost a week of no shipping confirmation I contacted support with seemingly no answer until I checked my spam folder where I was informed that what I ordered was NOT in stock, asking me to choose new lenses or a different prescription (I kind of need them to SEE so not really an option here, and why is a company selling prescription lenses even asking that) within 48 hours or my order would be cancelled. Obviously I didn't see this. The order was cancelled "due to payment failure", and I was given an offer of 50% off my next purchase. I bought my lenses for 60% off not 50%, so this felt very much like bait and switch, and being told that it was cancelled due to payment failure was a slap in the face because I had already paid, they're the ones who sold something they didn't have. Now I'm stuck waiting on a refund if it ever even happens. Beyond irritated with this whole experience.
Reply from Pinkyparadise2019-10-24
Hi Kat!
Thanks for taking your precious time writing to us and we sincerely apologize for any inconvenience caused. We do really hope that the explanation below will clarify this issue.
Please be informed that each order is processed in a first come first serve basis. Thus, when we proceed to process your order, the sensual blue lenses are available in 1 unit only and does not available as a pair. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.
Due to this inconvenience, we proceed to email you and inform about this matter, in hope that you can change to a different product or prescription regardless of the prices. We have also hold this order for your reply for a few days and sent follow up through email and sms to you. Unfortunately, due to no reply from your side, we proceed to cancel the order and make a full refund to you.
After your email, we found that it went to the spam folder, however, as the refund has been processed, we are unable to make any changes anymore.
Normally for each order cancelled we will proceed to make a full refund and as a compensation for the inventory issue, we will provide 50% coupon code for next order.
We have emailed you for further assistance and awaiting for your reply. We hope to serve your better in future.
Thanks.
I usually have a good experience, but two years ago my experience was never the same. I had contacted them about a pair of my contacts came torn and I wasn't pleased that it was torn. Customer service told me that I would get a replacement. I kept contacting them and kept being told that every lenses I had choose was apparently sold out and that it would be sent out to me as soon as it's back in stock, but here we are two years later and still no replacement. I haven't bought from them since then because of this.
Reply from Pinkyparadise2019-08-07
Hi Britnie,
Please accept our sincerest apology regarding this matter. Customer satisfaction is our utmost priority and for this mistake, needless to say, our customer service department is red-faced.
We have emailed you to further discuss regarding this issue and we do really hope that you can give us another opportunity to serve you well.
Looking forward for your response through email.
Thanks.
Ordinarily, I am happy with Pinkyparadise, but this time, the experience was horrible. I was sent two contradicting tracking messages. I informed Pinkyparadise and was treated like it was my fault that my stuff had not been delivered. I’m not a delivery person! I paid to have it delivered to my house not the Post Office. I called the Post Office, and they agreed that there was a snafu. I’m really upset at the treatment I received from Pinkyparadise especially since I had been a customer for 5 years.
Pick one delivery carrier so you know where the packages are going.
Reply from Pinkyparadise2019-07-16
Hi Renata,
First of all, please accept our sincerest apology and on behalf of Pinky Paradise we wish to express our sincerest appreciation for your continued patronage .
We are so sorry as we did not have any intention to point you as a liar. As we wholeheartedly fully trust our customers, the information that we pass to you is solely from the tracking website as you can refer :https://ecommerceportal.dhl.com/track/?ref=LW106715799DE
Based on the tracking information, delivery was attempted and no one was available to accept the delivery. We are so sorry to inform that once the package has been shipped out, the delivery fully depends on the efficiency of the local post office.As for the shipping information, we are fully reliable on the information from shipping facility as this matter is beyond our control especially for Global Mail shipments,
We have been updated that you have requested for a re-delivery and the package has been successfully delivered to you. As we care so much for our customers satisfaction, our representative will email you to discuss the compensation for this inconvenient that has happened.
We sincerely hope that you could accept the compensation, and we truly appreciate if you would give us an opportunity to serve you better after this.
We truly appreciate for your understanding.
Thanks.
Dear Pinkyparadise team,
28th January 2019 I ordered contact lenses. Today is 3rd March and I still have not received it yet. Please, can you help me solve this problem?
Looking forward for hearing from you.
Angelina Le
Reply from Pinkyparadise2019-03-04
Hi Angelina,
First of all please accept our sincerest apologies and thank you for bringing the problem of late delivery to our attention. We are sure they must be most aggravating.
Referring to your order number 757082 and tracking number :RS248876993DE;
The latest update shows that your package has been Processed at Local Distribution Center in CZPRGA, Czech Republic.
We are so sorry to inform that once the package has been shipped out and reached the destination country, it will be handled by local post office. Sometimes, your local post office may have received the package however did not update the tracking website.
We have emailed you the solution for this problem and hopefully you will be able to get the package within a week.
Kindly check your email for further assistance.
Thanks and apologies for any inconvenience.
Well, as you told me Pinky Paradise, that you had emailed me for an investigation on what I've complained about getting some contacts with not the right prescriptions, yet I went on my email and saw nothing from you. I'm very disappointed that you wrote this reply but didn't carry it out. I'm not a happy customer.🤨If I'm giving you my customer ID # You'd see that the email you’re going on, is wrong. I'll be waiting. Okay, I sent you my email to you. On here trustpilot won't allow me to show my email so I sent it with that customer ID number.DONT be fooled by this company go to an actual reputable place that actually has your prescription and not half a## it!
Reply from Pinkyparadise2019-02-13
Hi,
We have tried to reach you using the email address:[email protected].
However, it was failed to deliver and shows the following message:
Delivery incomplete
There was a temporary problem delivering your message to [email protected]. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently.
Please email to [email protected] or kindly provide us with a new email address for further assistance.
Thanks.
I placed an order a week ago knowing their offices didn't reopen until the 10th. I received an email about my order saying the payment couldn't go through even though my credit card has already been charged for the contacts. Now when I log into my account the order doesn't even show up on my page and I have yet to receive a response from them. I paid extra for 3-4 shipping and I have an event coming up this weekend and now i'm out $40 and have no contacts.
Reply from Pinkyparadise2019-02-13
Hi Emma,
We sincerely apologize for the inconveniences caused.
Kindly email us the screenshot of the bank statement showing your money has been deducted and send to [email protected] for further assistance.
We are unable to find your order number as there is no order number provided here.
We will ensure to check this matter thoroughly and get back to you the soonest possible.
Looking forward for your email.
Thanks.
I ordered in December and I had no idea where my order is.
Like I don't have any news about it since the purchase.
Reply from Pinkyparadise2019-02-13
Hi,
First of all please accept our sincerest apologies for any inconveniences caused.
As we have checked your order 748631 and tracking number RR186891843MY, your package is still in transit to Mexico.
Kindly be informed that shipments to Mexico, requires 30-99 business days.
Since the package is still within the estimation time (30-99 business days), the latest you will get the package is in the end of March.
Kindly be informed that the calculation should not be include Saturday and Sunday since all of the process will only be done during the business/hours.
Therefore, we sincerely seeking for your kind patience to wait for the package.
Thank you and apologize for any inconvenience.
I ordered contacts a week ago (1/31) and I have not received any shipping confirmation! I paid extra for a faster delivery!!!!!! I have emailed them MULTIPLE times and I have gotten NO answer. I’m extremely disappointed. I want to know where my order is. ORDER #757768
Reply from Pinkyparadise2019-02-11
Hi,
First of all please accept our sincerest apology.
Kindly be informed that we are closed due to public holiday in Malaysia. Therefore we are unable to reply your email promptly. The DHL parcel shipments has been shipped out on 4th February and we have emailed you to provide the tracking number.
Again, we sincerely apologize for the delays and really appreciate your understanding.
Thanks.
HiMy issue, is when I get a big order I notice the prescription on the contacts are not the same as what's said on the vials. I'll wear some and they're fine but others, I can't see right, cause I know it's not the right percription. This angers me. Especially cause I have spent well good $$ on these? Okay, so tell me how your going to fix this? The prescription is right, when I look on the vials, but it's when I wear them, I see clearer with some and the two I don't? Just hoping the next time I make an order, it won't be the same.
Reply from Pinkyparadise2019-02-11
Hi,
Please accept our sincerest apology as it must be most aggravating.
Kindly check your email because we have emailed you to investigate this matter.
We always put our customers satisfaction as our priority and will ensure your problem will be resolved.
We sincerely hope that you could accept the compensation, and we truly appreciate if you would give us an opportunity to serve you better after this.
We truly appreciate for your understanding.
Thanks.
I've never had a problem with this company until recently. I ordered contacts on the 12th of November and still haven't gotten them. I'm irritated because I paid an extra 16.50 for the 7-10 day shipping and I still haven't gotten them. It's been 2 weeks, I would've just not paid extra for the shipping if this was the case. And everytime I try to contact them I get an email saying that the message wasn't sent, so who are you supposed to talk to when you have a problem. I'd rather order from a different circle lens website.
Reply from Pinkyparadise2018-11-26
Dear Sylvia,
We sincerely apologies for the inconveniences caused.
Please be informed that we have refer back to your order tracking, excluding the weekends today is day 9
Your shipping method is DHL Parcel Direct (7-10 business days)
We will proceed with a new reshipment for you, if you still do not receive the package by tomorrow
We truly appreciate for your understanding.
Do reply on the emails if you have any other assistance needed from our end, we are happy to help you out.
Thanks and hope you have wonderful day .
I wanted to order some hair extensions from the site but because I'm in the US I can't order anything without a prescription. I wasn't buying lenses; only wanted to try the hair extensions. But the site won't allow me to order anything at all without uploading a prescription slip.
Reply from Pinkyparadise2018-11-26
Hi Sangria,
We apologize for the inconveniences caused.
This happened because we have set our website for US customer to provide the prescription slip upon ordering.
However, you may upload any blank image to prescription box to bypass the section if you are only purchasing wig or any other products exclude lenses.
We appreciate your understanding.
Again, apologize for the inconveniences caused.
Thank you.
I realised that my package that i have been waiting for, for over a month has been returned to sender because the sender didn't bother to put my full address in.
I haven't received a replacement (via express) or my refund!! Still waiting
Reply from Pinkyparadise2018-10-30
Hi Dear,
We truly apologies for the inconveniences caused to you.
The shipment has been returned to us due to incorrect shipping information.
However, we are yet to receive it. Based on our communication through livechat, you have requested for refund.
We will proceed your request as of today, and you will be receiving refund within 4 to 7 working days.
We hope this clarifies.
and we sincerely apologies for the unpleasant experience with us.
We appreciate your patience and understanding.
Please do get back to us if you need any other assistance.
Thanks and hope you have a great day!
Don' t order. Scum.
This is the 4h time I was writing to pp regarding my parcel.
It has been a month since I have ordered on tge 4th of September however my parcel has not been delivered yet.
I am utmost disappointed with the delivery process and with the service itself.
The status of my parcel has not been changed since September 19th.
According to local post office the parcel did not enter the country.
Despite of several attempts to communicate with the support team and track my parcel I was asked to wait further. No help was provided from pinky paradise team at all.
I do highly regret that I have ordered from this site. I won't recommend to order from pinky paradise at all because there is no assistance given when the parcel is missing.
Worst customer service ever.
Reply from Pinkyparadise2018-10-05
Dear Jane,
We sincerely apologies for the inconveniences caused.
We are so sorry to informed that at some time the shipping company do not keep the tracking system up to date, and the parcel has been through Germany for clearance process before transiting to destination country.
However, Based on the Standard Shipping (14 to 25 working days), the parcel was estimated to reach you latest by next Tuesday.
With concern with your kind cooperation through this hard time, we had proceed with compensation to you through emails.
We sincerely hope that you could accept the compensation, and we truly appreciate if you would give us an opportunity to serve you better after this.
We truly appreciate for your understanding.
Do reply on the emails if you have any other assistance needed from our end, we are happy to help you out.
Thanks and hope you have a pleasant weekend.
On 5th of September I ordered 2 pairs of lenses from your random lenses for 4.99USD campaign; 2 lenses with with my prescription and 2 lenses with my sisters on, paid them at the same time and everything was in stock and in order when purchasing. On the 6th I got an email saying that the lenses with my prescriptions were out of stock and if I could "consider to change the powers" of them, like how did you think I'd do that? They're specific for a reason and as a lenses seller you should know that! I answered 5 hours after I got your mail that it isn't possible to change them and that I want to cancel my order all together (THIS IS IMPORTANT!! I've ordered from you guys for almost all the way from when you first started and I've never had any problems before last time; I ordered 2 pairs of lenses (again 1 pair for me, 1 for my sister, that time as well everything was in stock, my payment went through and my money got to you but couple of days later you emailed to say that my lenses were our of stock and if I could choose another pair, the first pair was a bit more expensive than the one I chose to get instead but you couldn't refund me the money in between (about 5usd) and asked if it'd be okay that you'd send me a small surprise gift to make up for it and I said yes... so what I got was a small hand held mirror thingy and an even smaller black bag with no use whatsoever (it was a small, padded pouch that could maybe fit some coins or half a lens case), that's it! For 5usd!)
So you can guess how I liked that previous order and now this! I got another email from you the next day (about 18hours after my reply) that you're cancelling my order because I didn't reply to your inquiry within 2 working days! It had barely been 2 days since my initial order. I waspissed but what could I do? So I let my order be cancelled and thought that was it.
But! Facebook gave me your sponsored ad 2 days later and I though I'd just see if the 4.99USD sale would still have my powers listed on the menu to buy and lo and behold, there they were! And you cancelled my order 2 days before because you didn't have them!? So I made a new account, ordered 2 pairs (you guessed it, 1 pair for me and 1 for my sister), everything was in stock, I paid for it and a couple of days later got a verification email from you guys that my order had been shipped! Can you imagine my surprise that now you suddenly had some lenses in stock that you couldn't sent to me a few days earlier?! There are a ton of other lens sellers that I can take my business to since your service is too lackluster these days. I don't know if you got more stock between my orders or what but the tone on your 2nd email alone got me annoyed even more, you could have said that you're getting more stock in a few days, you could have offered me lenses a few dollars more expensive or just even said sorry that you sold me something you didn't even have at the moment. Also you said that you'd return my money in 4-7 working days and it was on the 7th, no money yet but I guess you'll make it on the 7th day, right?
Reply from Pinkyparadise2018-09-18
Hi,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our services do not meet up with your expectations.
Please accept our sincere apologies for the inconvenience you may have.
We have received your email and we have replied. Referring to your email, you claimed that you have already received the refund.
We apologize for the delay.
We will explain everything regarding the out of stock item in the email.
We have emailed you regarding this matter and kindly check your email so that we can solve this issue.
Again,we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation.
We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.
Thanks.
Great choices of lenses and super prompt customer service.
Although, I'm not quite sure but shipping to Bangalore,India has caused me issue in 2 instances.
Maybe it's the carrier or the customs, noone else faces it being in the same country. Mumbai Is shipped through a different route, so I cannot speak for that.
One time my lenses were missing and the next time it never arrived.
I was, however, compensated for this and sent a new pair in both cases and I highly appreciate the actions taken promptly.
Maybe just look into the dispatching route, because it's happening only in certain cases.
Otherwise, no issues at all.
Contacts are great, packed well and love the cases and offers from the website!
Thanks PinkyParadise!
Reply from Pinkyparadise2018-09-06
Yay! Thank you Ankita♥︎
We are happy that you love our services and lenses :)
It is our goal that you are always happy with what you bought from us.
We look forward to serving you again. Have a great day!
Good until you encounter a problem. Then it's worse than horrible!
I was a loyal customer who had bought quite a few pairs of contacts in the past. Fortunate for me, the last few transactions worked out fine eventhough there were a couple minor issues with the website and an order (the prescription on one pair of the lenses were incorrect). I brushed it off without complaining or doing anything as mistakes does happen. But this time, I've had it. I had so many issues with the website, filling out my prescriptions and order multiple times only to have it not gone through. Also, it says on the site that you'll get free shipping if you order $69 or above. Spoiler alert, there's always a $1 handling fee. Anyways, when my order finally went through, I waited for over 2 weeks, but nothing was shipped still. Sent them an email, took them days to reply, response was rude (basically blaming the customers for not reading the fine prints and every line and page on the website, which I did on the item I'm ordering. I always read what it says on the description). They are saying I should have ordered the lenses separately because one of them takes longer to ship. Now I have to wait 2.5 to 3 months. The website specifically says standard shipping takes 14-25 business days. No mention of ordering items separately and having to wait for months. This is the last of it. I'm never getting anything from them and I'll be spreading my disappointment as well.
Reply from Pinkyparadise2018-09-05
Hi Elaine,
We truly apologies for the inconveniences and unpleasant experience to you. In our attempt to serve you better and retain you as one of our valuable customers we have work out a solution as a compensation, kindly refer to your email.
Please be note that your package will be shipped out separately for you, you will receive the tracking number the soonest
Again,we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation.
We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.
Thanks.
Third complaint, still haven’t received my order, i wont be getting what i had paid for therefore i’d like a refund.
Reply from Pinkyparadise2018-08-20
Hi Amaira,
Please note that the full refund has been made to the same account. Kindly check the details of your bank transaction.
We truly apologies for the inconveniences and unpleasant experience to you. In our attempt to serve you better and retain you as one of our valuable customers we have work out a solution as a compensation, kindly refer to your email.
Again,we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation.
We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.
Thanks.
If I could give this company a rating of 0 I would. I've been a loyal costumer for the past year now and I have never been more disappointed than I am now. I placed an order for some circle lens and triple check that my shipping address was correct before I confirmed my order. However, I received an email in regards of the tracking information. Nevertheless, my package was being sent to my billing address instead of the shipping! I quickly called customer service about the issue. They told me that my package will remain at the nearest post office (I was relieved). 4 weeks passes by as I check the tracking number, it had arrived and delivered. I went down to the "nearest" post office in Long Beach, CA (Keep in mind that my package was suppose to be sent to Aliso Viejo, CA) I was sent to 3 different post office just for my package, the last post office I went to said they my package was sent out for delivery that week (my package was suppose to stay there in the office). I went over to the address and my package was not found. I contacted customer service about the incident and they had me pay an additional fee for a package replacement. Of course, i made sure that the address was correct. After placing my order I received an email for correct address confirmation. It was CORRECT. I was given a new tracking number only to find out that it is going BACK to Long Beach!! I contacted customer service AGAIN and they said to check the nearest post office IN LONG BEACH. This is a mistake that they have made but caused me sooooo much trouble. Because the company's clumsy shipping process I went through another cycle with my first package. My next corrective action is to spread the word and open a claim. I will not tolerate such inconsiderate customer service and to be fair for anyone to go through the same process as I did. This is a WARNING for those who are new to this website!! PLEASE TAKE A SECOND THOUGHT BEFORE ORDERING ANYTHING FROM PINKY PARADISE!!!!
Reply from Pinkyparadise2018-08-10
Dear Frida,
We are so sorry for the unpleasant experience you had.
Initially, we had shipped out the package according to the order's Shipping address.
However, we have contacted the shipping company to alter the shipping address, and they indicated that consignee has to contact them for the alteration.
We truly apologies for the inconveniences caused.
We will resend you a new package as compensation, and assure they will send to your updated shipping address.
We have sent you an email, kindly check from your inbox.
We truly appreciate your understanding and cooperation regarding this.
Hope you have a great day ahead Dear Frida, thank you.
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