Pinkyparadise

Hi Amaira, Please accept our sincere apologies. Kindly be informed that we have shipped out the package. We will thereby drop you an email to provide you the tracking references, We are so sorry for the inconveniences caused. We truly appreciate your patience and understanding. Thanks and hope you enjoy with Pinky Paradise.

Hi, Thank you for visiting us and making your first purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day! <3

Hi Amaira, Please accept our sincere apologies. Due to Customer Service of PinkyParadise closed on Weekends, we are sorry for the late responses. The shipment has been successfully delivered based on the tracking system, however, it was a regret that you never received and signed for the package. We have thereby proceed a reshipment to you and upgrade the shipping to Express Shipping (2-5 working days). You will be receiving the replacement parcel latest by next week. We sincerely seek for your patience and understanding regarding this matter. Sorry for inconveniences caused. We hope you enjoy with Pinky Paradise. Thanks and have a great day ahead Dear.

Hi, Thank you for taking time out of your busy schedule to write us and express your grievances on how our services do not meet up with your expectations. Please be informed that the package is being held in customs for inspection / content checking and this is the result from USPS and your local post office. We do not have any control on US customs. Please note that the full refund has been made to the same account. Kindly check the details of your bank transaction. We truly apologies for the inconveniences and unpleasant experience to you. In our attempt to serve you better and retain you as one of our valuable customers we have work out a solution as a compensation, kindly refer to your email. Again,we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks.

​ Hi, Thank you for taking time out of your busy schedule to write us and express your grievances on how our services do not meet up with your expectations. Fist of all, please be informed that the 10% admin fees is only for our regular lenses which is our ready stock product. You have ordered our Toric lenses and we have stated in our website on each design of our Toric lenses. Toric lenses is a pre-order lenses and Cancellation of the products will result in 50% forfeit of the prices. This is because we have already proceed to order your lenses with our manufacturer and our manufacturer already start off the production We truly apologies for the inconveniences and unpleasant experience to you. In our attempt to serve you better and retain you as one of our valuable customers we have work out a solution as a compensation, kindly refer to your email. Again,we are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks.

Hi, Please accept our sincere apologies to you. Kindly be informed that we have sent you an email regarding the out of stock of your order, please check in your email as it may went to spam box. We have right away replied you to refer the previous out of stock email as soon as we received your second email to us. We truly apologies for the inconveniences and unpleasant experience to you, we would like to give you offer as a compensation, kindly refer to your email. We have proceeded the refund as per requested and you shall receive the full refund within 4-7 working days. We truly appreciate your understanding regarding this matter. Sorry for any inconveniences caused. Thanks.

Hi, We are so sorry for the inconveniences caused to you. As the package is returned to us due to attempted delivery, you may not be aware of the delivery and the postman may not contact you or make any call to you. We have proceed to offer you a new reshipment using DHL Express (2-5 working days) without any charges. Unfortunately, the circle lens in your prescription is out of stock at the moment and we have immediately emailed you regarding the out of stock and the closest prescription to yours is only one unit left and we are unable to send you in one pair. We will proceed to refund the lens, you shall receive the refund within 4-7 working days. However, the rest of your order has been shipped out. We are so sorry for the delayed reply as we are located in Malaysia and we do not work on weekend and only resume working on Monday. We truly seeking for your apologies on this. As compensation, we would like to offer discount to you, kindly check your email upon this. Thanks and apologies for the inconveniences.

Hi, Please be informed that your description shows that you have selected Global Mail shipping which requires 14-25 business days excluding weekend and public holiday. Your package was handed over to DHL Hub in Germany/ Singapore before be forwarded to your country. This is one of the shipping flow from the shipping company. Moreover, once the package has been shipped out the delivery is beyond our control and fully depends on the efficiency of your local post office. In your case, the package may be lost before reaching the destination country, we are so sorry for the inconveniences caused to you. We will resend a new package to you and upgrade the shipping method to DHL Express (2-5 working days). As compensation, we would like to offer discount for your next purchase, kindly check your email for the details. We truly seeking your apologies upon this matter, and appreciate your understanding. Thanks.

Hi, We sincerely apologize for the inconvenience caused, After reading through the email conversation with our customer service team, we found that the initial complaint was regarding the payment issue. We are so sorry for the inconveniences caused to you during the payment process. It have been informed that your payment has been received but the system failed to detect it. Kindly be informed that we have shipped out the package on 12/27/2017 06:01p.m. Currently the package has been distributing according to area, the delayed may due to overloaded package and weather condition. Kindly check with your nearest post office regarding the package. As compensation, we would like to offer you discount of 10% in your next purchase, kindly check your email for the discount code. Please accept our sincere apologies, we truly appreciate your understanding. Thanks.

Hi, First of all we sincerely apologize for the unintended inconvenience. We are so sorry to inform that the first shipment send to u was returned to us due to incorrect address. In Pinky Paradise, we will proceed to do the reshipment after the returned package delivered to us. However we have offered u reshipment as soon as u have contacted us regarding this matter. Unfortunately 2 pairs of the lenses u have ordered are out of stock causing delay for the reshipment. Please rest assured as the reshipment package has been shipped out as per your request through email. We have also update your new shipping address to DHL express and iis expected u shall receive the package before the end of this week. We will definitely ensure that u will receive the items u have purchased Thanks and we sincerely apologize for the inconvenience.

Hi, Please accept our sincere apologies for the inconvenience you may have. We are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses. The Act provides that contact lenses may be sold to consumers only in accordance with a valid prescription that is either presented to us (seller) or verified with the optometrist by the seller. To verify a prescription, the Act require us (seller) to send the prescription information we received from our customer to the optometrist for verification. Therefore, if the prescription selected in website does not match the prescription in the slip we are unable to process the order. According to your latest email, you are requesting for a refund back in your account. Due to that we will cancel your order and process with the refund immediately. You shall receive the refund within 10 business days. We are extremely apologetic for what you have experienced and appreciate all your understanding and cooperation. Thank you.

Hi, Please be informed that your package has been returned to us and the tracking status shows that it was returned due to incorrect address. Moreover, once the package has been shipped out the delivery is beyond our control and fully depends on the efficiency of your local post office. Besides, with your chosen shipping method Global Mail(14-25 business days), we at Pinky Paradise will not be alerted if the item has not been delivered and the post office will returned the item after certain period. Thus, it is fully the responsibility of the customer to keep track the package. Moreover, we will only receive email if an item is not delivered for Express shipping. Kindly refer to our email for further assistance regarding this matter. Thanks.

Hi, Please accept our sincerest apologies regarding the stock issues. We are so sorry to inform that the color difference issue happens due to different batch of lenses received from manufacturer. Sometimes it happens for different prescription selected as a pair where the left eye is lighter than the right eyes lens. As an extra measure to our unconditional commitment to customer satisfaction, we decided to do regular inspection of the lens color once it has arrived. These precautions will ensure that such errors will not happen again in the future. This would not have been possible without you drawing our attention to your case. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. Thanks.

Hi, Please accept our sincerest apology. We are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses. The Act provides that contact lenses may be sold to consumers only in accordance with a valid prescription that is either presented to us (seller) or verified with the optometrist by the seller. To verify a prescription, the Act require us (seller) to send the prescription information we received from our customer to the optometrist for verification. Therefore, if the prescription selected in website does not match the prescription in the slip we are unable to process the order. If you don't use any prescription lenses, please refer to optometrist to get the verification that you can use plano/-0.00 lenses. Thanks.