Pinkyparadise

Dear Liz, We sincerely apologize for the inconveniences my dear. We are doing our best to restock the out of stock items and please be noted it requires 2-3 months to restock the items. Please try to clean the caches and proceed to make the payment as the problem occurs due to some technical error in PayPal. The problem has been solved now. Hope this helps. Thanks

Dear Ebony, Please be informed that we have cancelled the unpaid order for you. We are so sorry to inform that as we are online based company, we do not provide any phone numbers my dear. However, we assure you that any emails sent to [email protected] will be replied within 24 hours business days. As we have checked, we did not receive any emails from you. Kindly recheck the email and should you have further enquiries please email to us. Thanks.

Dear Kaelyn, Thank you for bringing the problem of late delivery to our attention. Please be informed that, we have received your email and in the middle of getting clarification regarding this package. As for the standard shipping methods like Registered Mail and Global Mail we will never be notified if the package were stuck in customs or undelivered my dear. We do always suggest our customers, if they need the lenses faster in certain time period, please choose our express shipping. Moreover, we have already mentioned in our purchase terms and conditions that the delay in delivery might happen due to the customs checking of your country. In addition, once the package has been shipped out using the shipping method that you have chosen, the delivery is beyond our control as it depends on the efficiency of your local post office. Yet, we will definitely ensure our valuable customers receive the item they purchased with great quality. As for your email regarding the late delivery, we have already replied to your email with the solution for your problem. We truly apologize for the inconveniences caused. Thanks.

Dear Kathleen, Please accept our sincerest apology regarding this matter my dear. Most of the time, you are unable to use the free shipping code due to the cookies found in the browser. Kindly be noted once you clean the caches/delete cookies you should be able to use the coupon code. Please also ensure the spelling of the coupon code is correct. As we checked, the coupon code has been applied to your current order. It is brought to your notice that, our live chat session is offered in limited time period. Therefore,should you have any problems regarding our service or product, directly send the email to [email protected]. We will ensure to reply your email as soon as soonest. We hope this solution is satisfactory and meets your expectations. We will do our best to take extra measures to our unconditional commitment to customer satisfaction. Thanks.

Dear Debra, First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. As we have checked, your order was placed on 05/22/2015 11:48PM which is Friday in our country and the next days will be weekend. We are closed on weekend thus, no shipments will be processed. Besides, we have stated in our website that all the order processing requires at least 1-3 processing days and we are closed in weekend. This order has been processed on the next business day, Monday 25th May and it is not be able to reach you by 27th May as you have requested. Therefore,we have cancelled the order and proceed with the full refund for the order my dear. Please check you Paypal account and we have sent an email to you regarding this matter. We sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Dear Holley, Before even attempting to explain the reasons leading to this unintended inconvenience, we would like to sincerely apologize to you for any inconvenience this may have caused. As we have checked, your previous order was made on 03/31/2015 04:49AM. We have proceed to process this order on 1st April 2015 where the April fool flash sales was launched. Unfortunately, it is brought to your notice that the April Fool sales started on April 1, 12pm (GMT+8) until 11.59pm (World Time). You may see the difference in the time between your order and the April fool flash sales my dear. Therefore, we are unable to make any alterations to your order as we are strictly bound to the sales terms and conditions. At the time we have received your email to include this order in the sales on Apr 1, 2015 at 1:06 PM, We have already processed your order and ship out the item. Besides, according to the terms and conditions your order is not eligible for the promotion and it will not be fair for the other customers if we ignore the rules, We have never lied to our customers and for all the information that we provide, we do have proofs for that. At Pinky Paradise, we treat our customers equally and we take all the extra measure to our unconditional commitment to customer satisfaction. We value your business and as a sign of appreciation we do have many more upcoming promotion for our loyal customers. Please always share your feedback with us; this is how we keep learning and improving. Thanks.

Dear Audrey, First we would like to express our deepest regret for the inconvenience caused. Kindly be informed that we received your email on 29th May and we have responded to the email the same day my dear. The refund problem has been explained and you have agreed to wait until the e-check payment cleared. Let us know if you have any further question directly to [email protected]. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.