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I really like the products only problem is paying for them it's not allowing me to use my debit card and it's through PayPal
About Pinkyparadise
Data updated- Website
- pinkyparadise.com
- Category
- Health & Medical
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 120 reviews
- Replies to negative
- 86% (208/241)
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About this business
GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,
Is Pinkyparadise legit?
Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns. Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.What people say
PayPal not working, yet I can still make orders
I wasted lots of time deciding what to order and there was no indication at any point there was a problem until the last PayPal page. It is still asking me for money even though I can't pay now. Had to use Google myself to find out what the problem was. There should be a notice warning potential future buyers what's going on at the moment so they can at least save their time and come back later when everything's fixed. Please email me when all of this is sorted.
PayPal account
I have been a big fan of the site for years, I usually get three pairs every three months. The experience from choice to customer service is generally good, I have no complaints . However, my bank always call me after each order to warn me that the PayPal account I sent money to is unsafe. Then I have to deal with my bank s customer service which is less than uncomfortable .
Wonderful
I love all the different colour choices
Wondering if I made a mistake ordering
Selecting and adding items to your cart was easy. I got to the checkout process, then things went downhill. The only payment option is Paypal which was preferred, however, the website was suppose to redirect you to the Paypal site BUT I repeatedly error out because "the recipient could not receive payment". Clearly something within their Paypal account was crashing. Causing quite a bit of worration and apprehension within me to proceed. I attempted back out and cancel the order altogether but my cart was empty. Resulting in, I'm assuming the order processed with a balance to be owed. I haven't a clue how to resolve or address the dilemma.
Reply from Pinkyparadise2015-06-24
Dear Cyd, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. We apologize for the inconveniences caused. Thanks.
can't make payment
I want to do a product review but I couldn't complete my order due to that the only payment option that is allow is you have to pay through PayPal. When I went to PayPal to pay for the order it wasn't allowing me to make my payment. I am not sure if the company is having issues or PayPal but it's causing me a lot of frustration.
Reply from Pinkyparadise2015-06-24
Dear Kay, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. We apologize for the inconveniences caused. Thanks.
Can't Order?
I was going to order some circle lenses for a convention that starts on the 1st week of July, but it seems like I won't be able to do so because PinkyParadise's PayPal doesn't want to accept my money. How am I going to get the lenses on time? I can't afford to wait 2 weeks to be able to order the lenses, I was going to take Express Shipping but now I can't even order..
Reply from Pinkyparadise2015-06-24
Dear Mila, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. We apologize for the inconveniences caused. Thanks.
Was not able to place order
I have purchased contacts from this website int he past with great service but this time I was not able to place my order because paypal said the vendor was not accepting payment. They do not list any other method to pay on the website. I sent an email into their customer service notifying them of the issue but have not received a responses after several days. Am looking to purchase from another supplier now.
Reply from Pinkyparadise2015-06-24
Dear , We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. We apologize for the inconveniences caused. Thanks.
Not to happy....
Purchased contacts on Saturday the 13th. Paid an additional 15.00 for 2-5 day shipping, and nothing! Log in to my account and it doesn't even show my order was ever made. I paid through PayPal, which did go through. Emailed them today asking what was going on, then got a message sent to my spam folder stating the email I sent was returned. Heard great reviews which is why I went to this website. As of right now, I am very unimpressed
Reply from Pinkyparadise2015-06-24
Dear Latisha, We truly apologize for the inconveniences. We are so sorry to inform that your order has been cancelled as we are currently having some issue with Paypal my dear. Please be informed, that all the orders that was made on 17th-23rd June, we are unable to receive the money from the Paypal. Thus, we have proceed to cancel and refund the full amount that you have paid . You shall receive the refund within 4-7 business days. We sincerely apologize for the inconveniences and really appreciate your kind understanding as we are really doing our best to rectify the situation. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. Thanks.
stupid
they wouldn't take my money
Reply from Pinkyparadise2015-06-24
Dear Rachel, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. We apologize for the inconveniences caused. Thanks.
PLEASE FIX!!!
I can't complete my order because PayPal is not letting me pay! How can I rate adequately if this is such a huge issue for BOTH my orders?! Please, this is ridiculous!
Reply from Pinkyparadise2015-06-24
Dear Veronica, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. We apologize for the inconveniences caused. Thanks.
Great
I can see how people can say they're comfy bc they are! You can barely feel the contacts on ur eye :) i felt it a little bit though. It made my eyes tired/sleepy but it's probably bc my eyes were getting dry so eyedrops will fix tht problem 👍 so yeahhh. It sort of felt like i had something tiny in my eye but then again i was able to deal with it. It is wasnt much bother. But yes these were grear and just YES!!! 👍👍👍😭
Disappointed...but not with the company
I ordered two pairs of contact lenses a little bit over a month ago. I had no issues placing my order. The company does a good job with making things fast and simple. Although, I'm very disappointed because as I just mentioned I ordered them a little bit over a month ago and I still have not received them. I ordered from the U.S., and I had no idea that the FDA would have to release the contact lenses to The U.S. In order to have them delivered. Apparently the FDA has to verify that the product is safe to use, which I repeat I had no idea was a thing. So, if you are ordering from the U.S., do not expect your package to arrive fast. I paid the additional 25 dollars to have the lenses deliver to me within 5 business day and it's been over a month and I'm still waiting. Total bummer.
Reply from Pinkyparadise2015-06-19
Dear Karen, We truly apologize for the inconveniences. Please be informed that, we have submitted the required document to US customs and has urged the shipping facility to deliver the item as soon as soonest. If you still did not receive the package by the end of this week, kindly inform us at [email protected] and we will further assist you regarding this matter. Thanks.
Can't order.....
Keep getting this message. Not sure why. Tried many, many various times. My paypal works fine. Therefore guess experience not great. Oh well... -------------------------------------------------------------------------------- Your purchase couldn't be completed. Error Message. This recipient is currently unable to receive money. -------------------------------------------------------------------------------- Your purchase couldn't be completed. There's a problem with the merchant's PayPal account.
Reply from Pinkyparadise2015-06-19
Dear Kristin, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. Kindly send further enquiries to [email protected] and we will assist you as soon as soonest. We apologize for the inconveniences caused. Thanks.
First time use
Today was my first time using pinky paradise, and I found them very helpful and efficient with how things were formatted and displayed. however, After I placed my order, and I went to pay via paypal, a message appeared saying that the recipient (pinky Paradise) was unable to recieve money and that there was a problem with the merchants account (Pinky Paradise), yet I received an email frompinky paradise telling me that my order was placed but still needed to be paid for. So I'm rather confused but am currently awaiting an email back from them regarding this issue. I've heard that they're great with circle lenses quality, but if I'm unable to even purchase them, IT DOESN'T MATTER
Reply from Pinkyparadise2015-06-19
Dear Samantha, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. Kindly send further enquiries to [email protected] and we will assist you as soon as soonest. We apologize for the inconveniences caused. Thanks.
not happy
Website is poorly made and the paypal function you cant use , considering you can only pay by PAYPAL !!!
Reply from Pinkyparadise2015-06-19
Dear Emma, We are sorry to inform that we are currently having some problem with our PayPal account. Due to that we cannot accept any payment from our customer. We do not have the exact date when it will be resolved. It might takes within 1 – 2 weeks time. We value your business and hope to retain you as a customer for many years to come.Please try to place your order after 2 weeks my dear. We apologize for the inconveniences caused. Thanks.
Received order, 3 of 4 contacts right perscription, one was not
I received 2 pairs of contact lenses. One pair of pink(Adult Pink)and one pair of blue(G&G sky) Both pink contact lenses are great! No problems. Only one of the blue ones is the correct prescription. The other blue one is no prescription.(plano) I had to send so many things in my emails to them. including the photos. answering the questions, and constant back and forth emails for months. until I was told June 1 that they would be sending a replacement lens. I am still waiting for that. Hopefully that will come with the new order I requested.
HORRIBLE!!!! NEVER AGAIN!
I ordered contacts on pinkyparadise and NEVER received it! what a rip off. I looked at the tracking and saw that it had arrived in Utah (where i live) and sent back!! There was NO address error. They told me at UPS that they must have thought that the package was being sent back to freaking malaysia. NEVER again! I have yet to receive it.
Reply from Pinkyparadise2015-06-16
Dear Gina, First we would like to express our deepest regret for the inconvenience caused. We are sorry that you were not satisfied by the delivery and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. Kindly be informed that once the package has been shipped out, the delivery is beyond our control and depends on the efficiency of your local post office. Despite this, we will definitely ensure that you will receive the item that you paid for. We have emailed you with the solution for this unfortunate matter as an extra measure to our unconditional commitment to customer satisfaction. Looking forward for your reply. Thanks.
LOOKS GREAT!!!
Nice experience easy & prompt delivery. The color contacts lenses I order looks amazing!!! I am please as a customer.
Not satisfied
I tried to order contacts but I can't cause they only accept PayPal and they not receiving orders or something in that nature
Reply from Pinkyparadise2015-06-15
Dear Shaklavian , We sincerely apologize for the inconveniences my dear. Please try to clean the caches and proceed to make the payment as the problem occurs due to some technical error in PayPal. The problem has been solved now. Hope this helps. Thanks
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