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Is Pinkyparadise legit?
Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.
This is a update!!! So I was upset before because the post office told me that my address was written as a p.o. box. And that they were going to return it back to pinky paradise. When I contacted pinkparadise they told me that was not possible. I went to the post office and was complaining bcuz no one was trying to help me! After 2 hourse of waiting, the post office finally found my package! I asked them where does it say p.o. box? Bcuz my address was clearly on there. Well it turns out the post office was dumb as bricks bcuz the p.o.box on the package was the sender. It clearly said FROM p.o.box , and TO my address. But the post office had it wrong. So this was in no way pinky paradise fault, although the post office had me believe it was there fault. I want to thank pinky paradise tho bcuz they contacted me right away to rectify the problem. And I appreciate it that greatly! So thank you pinky paradise for showing loyalty to your customers and helping me with my problem!!!
Reply from Pinkyparadise2015-09-04
Dear Prisma,
We sincerely apologize for the inconveniences caused.
Kindly be informed that, we did ship out to the address given by you without adding any po box as we will print out the address from the system. We will not make any changes without the authorization of our customer.
We will contact the shipping facility to investigate this matter. Meanwhile, we do really need your cooperation to email us for the solution of this unfortunate matter.
Thanks.
This just doesn't make any sense to me ??! My order been at the sorting facility and been processed no update and it's been 11 days . This is really disturbing , then to be refunded it can take months this is the worst by far and seeing the rest of the comments telling it's been months before they even received their contacts or still haven't received them .
Reply from Pinkyparadise2015-09-01
Dear Dylon,
Please be informed that you have placed your order on 08/19/2015 08:46AM choosing Registered Mail (14-25 working days)as your shipping method. We process your order ,shipped out on the same day and updated the tracking information on 08/20/2015 05:14PM after we receive the tracking number from the shipping facility.
As we have checked, your package has been processed in ISC LOS ANGELES CA (USPS) and in transit to your destination. For your kind information, USPS will only update the tracking number once it reached the next destination. The latest update was on August 27, 2015 , 3:55 pm. As the package is still within the estimation time, we really seeking for your kind cooperation and patience. It is estimated that you will receive the item in the mid of September.
Moreover, refund will only take a month in your case where you have requested for cancellation after the package has been shipped out. You may refer to our cancellation policy for more clarification regarding this matter.
It is brought to your notice that, the delay might happen due to the customs checking of your country. At Pinky Paradise, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Hope this clarifies.
We sincerely apologize for any inconveniences and really appreciate your understanding.
Thanks.
This is an update... Today I got a reply from Pinky Paradise stating that my order's payment method had not gone through. So I checked my account and who woulda known they were right!!! So I just resubmitted my order with a payment method correctly and I changed one of the eye colors from Geo Princess Mimi Almold brown (Bambi Series) to G&G Max Pure Grey. I wanted something with a bit more pop! So hopefully these will come in a timely manner. Let us pray! I will keep you guys updated with the time period it takes for the contacts to be delivered.
I ordered a pair of lenses one month in advance for a con I have coming up this weekend. I expected them to be here around 2-3 weeks later, as they usually are. After two weeks, the shipment was sent to my town and the tracking stayed as "Departing from USPS faciility" for the last two weeks. Finally today I get an update, which I'm ecstatic, since they will be here in time for the con! But no, my update was that they were instead shipped to New Jersey without ever even being sent to my home. I'm extremely frustrated with the service and the lack of reply from their customer service. :/
Reply from Pinkyparadise2015-08-27
Dear Elizabeth,
We sincerely apologize for the inconveniences caused.
Please be informed that, we have checked your tracking number and the item is currently arrived at USPS facility in New Jersey. The item is in transit process to your destination. Moreover, your chosen shipping method Registered Mail requires (14-25 business days) excluding weekend to deliver the item to you.
As the package is still within the estimation time, it is expected you will receive it by early of September. Therefore, we sincerely seeking for your kind patience regarding this matter.
Besides, the delay in updating the tracking information might happen due to customs checking in your country. We are unable to find your email contacting our customer service. Perhaps you can resend the email as we are afraid it might went to the spam folder.
Looking forward for your email.
Thanks.
As others on this site I too ordered my lenses with ample time in advance before my vacations and if I had not contacted the company almost 3 months afterwards they wouldn't have given me the information that one of the lenses I ordered was damaged and that they would air the rest of my products. Seems to me lile this is a common story they provide as Justification to their delay in shipments. Then when I got the lenses they where not even the color I ordered, it was just an awful experience over all.
Reply from Pinkyparadise2015-08-24
Dear Monica,
Thank you for the feedback.
First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake.
We are sorry that you were not satisfied by color of the lens and assure you that your complaint will be handled in a strict and serious way.
We take full responsibility for the error and guarantee that such incidents will not occur in the future.
Kindly check your email as we have sent email with the solution for this matter for you.
We value your business and would like to retain you as a customer. Please accept our apologies.
Thank you for your understanding in this unfortunate matter.
I ordered three pair of contacts in May. It is now August 18th and I still have not received them. After I contacted THEM twice, I got a one line reply that one pair was damaged but they would ship the other two out. DAYS went by and they still didn't ship, and I did NOT receive a refund for the damaged pair that they promised I would. Do NOT go for the bargain. It's not worth it.
Reply from Pinkyparadise2015-08-21
Dear Erin,
Please accept our sincerest apology regarding this matter.
Kindly be informed that we have shipped out the item as soon as we receive the reply from you.
We have also provided the tracking number within 24 hours of the reply.
Please check your email for further assistance.
Thanks.
I ordered two pairs and i am still waiting on the package the last lenses i received were in a good condition, way too bright thou, didnt showed the color i was expecting.
I wanted a natural look but also enlarge a little my eyes, they were a little too small and the color was a little fake... I am very excited waiting for this new package and i hope this are just right :)
I am starting to feel anxious about my purchase. I ordered my lenses on July 30th. the tracking showed they prepped for shipping and left the same day. After this, the package sat for 6 days in Malaysia. Then it shows the package being sent to Los Angeles on July 31st. August 9th it shows the package was processed through Los Angeles/Malaysia post-registered. This is bizarre and makes me feel unsure about the whole purchase. I have yet to receive the lenses, it is August 14th and I live in Seattle, WA. It only takes 4-5 days to ship from Los Angeles. I hope there are no defects with them if and when they do arrive. The previous reviews have me worried and the tracking info has left me confused as well.
UPDATE: 08/17/2015
I received my lenses today, yay! I opened up the package to check the order. To my surprise, the color is not what I ordered. I ordered Vassen Rainbow "Brownish Hazel". The color on the bottle is "Cocoro Brown". Hhm, I wish there was some other way to contact these guys other than email/message box on their site. So, now I wait for a response as to whether or not this IS the correct color. Stay tuned...was really looking forward to wearing them. :-(
UPDATE: 08/18/2015
I just received a response from Pinky Paradise via e-mail. The color I received is the internal code (color) for the lenses I ordered. Thank goodness! Next step, try them on! - Happy
I ordered a pair of surprise lens on June 15th, 2015. Today, August 8th 2015, I still have not gotten them. I've tried emailing customer service but they have not been helpful. Unless my lens arrive soon, or I am refunded my money, I will be sure to tell everyone who asks not to order from this site. Very unhappy about this experience
Forcing your costumers to pay with SKRILL was a gigantic hassle. After making an account and adding my credit card, it wouldn't let me use my card to add funds! I sent them an email and got no reply. Finally, I was able to order by adding a different card.
Pinky Paradise is a lovely shop with great contacts, but I will NOT be making another purchase until they switch to paypal or accepting credit cards through their site. This experience was ridiculous.
Can't complete my order due to Skrill - the new payment method. It is VERY CONFUSING! I'm not gonna upload my IDs onto that unfamiliar website.. Please bring back Paypal!!!
I ordered my lenses (about $100 worth) in early May with expedited shipping. I followed the tracking # with UPS constantly, but it got held onto by customs. From there, I received an email from Pinky Paradise letting me know that this had happened. I contacted UPS and they let me know that they needed information from Pinky Paradise before moving forward with delivering my box. So here I am, two months later, (with multiple attempts to contact Pinky Paradise to provide UPS with the information they needed) trying to contact "Customer Service" because my box is now considered "abandoned" because of their lack of communication with UPS. Waste of money especially if you live in the US (not sure if shipping requirements are the same in other countries). I've emailed every contact under the "Contact Us" part of PinkyParadise's website and I've gotten "Email returned to sender" because their so-called "Customer Service" does not exist. I am unable to get a refund on my items because they will never get to me. I will never shop with or recommend this company as long as I live.
I made an order thinking they accepted Paypal but turns out they don't anymore. The order status was already processing and I started to freak out since it wouldn't let me cancel but the chat box was up so I sent them a quick message asking them to cancel. The lady kindly asked for my order number and the order was canceled immediately no other questions asked. That's great communication and service for me. Hopefully they will fix their Paypal issue so I can buy lenses from them. Decided to put this review up since there are a few bad ones recently. The company is decent, at least in my experience.
As I ordered lenses on June 27th, but have not been able to pay for them as the Paypal payment option gives an error and will not work; I refuse to create an account on Skrill just to finish the purchase I was trying to make over a week ago; I will pay for these lenses and continue to use this website when the Paypal payment option is back and is functional. I have used this website for years and never had an issue until now. However I have seen other people emailing and commenting about Paypal not working.. why has this not been resolved as this is a Known Issue.
I would rate lower than one star if i could.
I ordered a pair of lens from them in May, a few weeks before a con. (It was very last minute). The contacts were promptly shipped, and since I had paid for expedited services they were received in only a few days. However upon arrival I noticed one of the contacts was fairly damaged, this wasn't noticeable when looking at in the bottle only when out. It had a considerable "chip" out of it's rim. Fortunately the other was in perfect condition! I notified them right away and received a fairly quick response, they also sent out my replacement just in time for me to receive it the night before the con.
They helped me very quickly and were very polite.
It was my first time buying from PinkyParadise
- after a month from purchasing, got cons, but in the end quite happy with the product.
Since the website includes both commercial and client pictures, it's good to check how much the reality differs from the seller's POV. This is a huuuuuuge A+.
But when purchasing the product, I had troubles to see if my transaction went through - without checking the receipt from email, I'd never have guessed. And the website itself says "just pay once". After paying, there was no confirmation page that assured "ok, thanks for paying". So check your email.
The handling process took more than 1 week. Dunno if it was late Spring rush hour or what, but got the tracking no. and went to check when it was shipped - 8 days after purchasing.
The shipping time to EU took 1 week as well, which is concidered as average shipping time from Singapore, so that's A+ as well.
What comes to the lenses, they are super comfortable. I could say the most comfortable onces I've ever weared - 7h straight, and still forgetting I'm wearing them. Also they are looking very natural, but since I hoped a small tone change to gray (I got graygreen eyes), it didn't work on me - just enlargening effect worked.
I'd recommend the site in the end, just be careful not to pay twice and be patient.
Purchasing items from website is completely a waste of time. Skrull is useless and i will make sure not to recommend your site to family and friends. Spend a little money and setup your website to accept credit card payments.
Okay so for weeks I had been trying to make a purchase on their site only to receive an error on their end. After weeks of trying to complete my purchase I visit today and see they have changed their payment method from Paypal to some company that I have never heard of. I will not be purchasing from this site again until they go back to Paypal.
Reply from Pinkyparadise2015-07-03
Dear Myisha,
As been informed in our website and social media, we are having some issues with PayPal and we do not have the estimated date on when it can be resolved.
Therefore, we have decided to use Skrill.com/moneybookers as the payment method for the time being.
Kindly be informed that, Skrill.com is a secured payment gateway based in UK and has been operated for more than 10 years for online transaction and Forex Trading. For more information regarding this payment method please refer to https://www.skrill.com/en/home/
We truly apologize for the inconvenience and really appreciate your understanding.
Hope this helps.
Thanks.
Went to buy contacts was so excited til i got to checkout been a customer for years n i always checked out with paypal til yesterday i saw skrill they didnt even give another option of payment so i was forced to check out with skrill which they(Skrill) ask u to do all this extra stuff :/ just to sign up den they want uu to upload all ur important info ( id ,social social security card) just to get started to purchase stuff online !??...so i didnt do it could b a scam so i deleted my account n said forget the contacts but was very anygry with PinkyParadis because u should have an option of payment n not b forced to checkout with skrill ..they dont give u paypal as an option i loved checking out with paypal very easy n smooth transaction !!
I currently tried to order a pair of Evelyn Brown lenses from Pinky and towards the end of the ordering process they (only) offered me the payment method through "MoneyBookers." It's a new process that I wasn't familiar with but I was willing to try it. After contacting PinkyParadise about this new payment method, I was told that there was a "Via PayPal" option offered to me. There wasn't. PinkyParadise has informed me that I have other payment options but I ascertain you that the one (and only) option is MoneyBookers. Not only were Pinkyparadise not helpful with assuring that I found a way to make my payment without having to deal with more long processes, Pinkyparadise's services to customers is unacceptable and disappointing. There was a case where I ordered lenses from Pinky and had one of the lens ripped. Pinky did not offer quick services to my problem, the wait for this problem to process was unreasonable. I do not recommend using PinkyParadises's services, this is unacceptable to the customers powering their success.
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