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Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns. Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.I bought the Eos doll contact in the grey hoping I would get them in Time for Halloween! I choose express shipping hoping to get them in time but i later received an email saying the are in customs and it will take up to 30 day!!! What the heck so much for paying express shipping and not getting them on time!
I ordered two pairs of contacts, with express shipping a week ago. The order went through processing for 4 days then I received an email on the 5 day with my tracking number which made me very happy And late into the 6th day I receive an email stating that my order that made it through processing and had already been shipped didn't contain one of the pairs on contacts I ordered. It said that order 429587 is in process. We are sorry to say that Vassen Cloud Nine Violet [Prescription (Left Eye):-5.00][Prescription (Right Eye):-6.50] is out of stock. We want to inform you that we are cancelling your out of stock item and refunding you full amount for it due to out of stock and we are afraid it might not reach you before Halloween Please check your credit card/bank account after 7 business days to check the refund. This happened with out ANY word from the asking if I'd like to Chang my order to something else in stock and WAAAAAY into the shipping process meaning that they had known about this at least 5 days ago and JUST now decided to email me. I asked if I could switch to G&G MAX PURE VIOLET Prescription (Left Eye):-5.00][Prescription (Right Eye):-6.50 And they said that they processed a refund... a REFUND THAT I DIDN'T AUTHORIZE! without even giving me a chance to switch my order or have them make me a Happy customer. WHO GIVES BACK MONEY WITHOUT EVEN TRYING TO HELP? NEVER USE THIS SERVICE BECAUSE THEY DO NOTHING FOR YOU.
I will never order contacts from here again. The shipping is ridiculous. I paid 15$ for faster shipping and got a text message saying they would be delivered on friday. Tracked it online and it said Monday never got them. Then it said I'd get them Tuesday which is today. And they haven't moved in 4 days. I tracked them again today and it says the expected delivery date is unavailable so God knows if I'll even get them. Don't waste your money
I placed an order of 2 pairs of contacts on October 22nd. An order I hoped to get before Halloween. I paid for 2-5 day shipping but I have yet to even receive a shipping confirmation email. I've ordered from Pinky Paradise before and have had no complaints with the quality of contacts nor the speediness of delivery. I don't know if it's due to Halloween rush? I noticed many contacts being sold out. So I'm trying to stay patient. I just want my contacts before Halloween.
Dear Jessica, As been informed in our website: Each orders will be processed within 1 - 3 business days exclude weekend and public holiday. Therefore, your tracking number was not updated during your checking. Your tracking number is 1959519096 and it is expected to reach you by 29th October. Hope this helps. We sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.
I have emailed them twice to get information about my order. It said it has been shipped and that it is in my state, is has been in the same place since October 14 and I need the contacts in time for Halloween, I want to make sure they get here in time and they can't take the time to email back, I am worried because a lot of people are saying that they aren't true to their word with shipping! I want to know what is going on with my lenses!
Dear Kristine, Kindly be informed that, you have ordered on 7th October and chose Registered Mail (14-25 working days)excluding weekend and Public holiday. Please be informed that the tracking system for Registered Mail is out of service currently. So, we need your kind cooperation to refer to the nearest post office or USPS to get more details about your package. Moreover, the estimated delivery for you is on early of November. For more details, please email to [email protected]. We sincerely seeking for your understanding regarding this matter. Thanks.
Very disappointed in this poor service. Paid extra for express shipping (2-5 working days) it's been more than a week and still nothing- not even an email saying the package was delayed or anything. Very upset customer, never ordering from here again.
Dear Valentina, Please accept our sincerest apology. Perhaps the email that we replied went to your spam box.Kindly check it for clarification. For further assistance, send an email to [email protected]. Thanks.
I order some contacts from them and got my order number 418983 later I got an email from them saying they were not in stock and if I wanted to get some different ones or that they would be sending my money back. I replied and told them no that I wanted my money back its been 5 days and I haven't heard from them. I keep trying to email them and they wont reply. Waist of $30
Dear Catherine, We sincerely apologize for the inconveniences. Kindly be informed that we have just received the email from you requesting for the refund. For your kind information, we have cancelled your order and you shall receive the refund within 7 business days. We have replied your email. Hope this clarifies. Thanks.
I'm sorry to say, but my dad and i made an order of the white mesh with the prescription of -3.5 and -2.75 prescription contacts. We had an order confirmation email, but we still haven't received them. I ordered them in September, but now its in the middle of October and i needed them by this Monday (the 19th). i am very unhappy about this. Please let me know if you can track my order and let me know.
Dear Jasmine, Please kindly provide us with your order number. It contains 6 digits of number. Alternatively, you can directly email us regarding this at [email protected] and we will try to solve your problem via email. Thanks.
I've been waiting for over 35 days still don't have them try to log into my account doesn't work. I tried multiple times to find my order can't find any information about it.
Dear Ella, We apologize for the inconveniences caused. We suspect that your package #380701 might be stuck at the customs. To proceed with this issue further, please kindly email us at [email protected] and we will try to solve your issue via email. Look forward for your email. Thanks.
Spent an extra fifteen dollars out of my paycheck on shipping so I could get it on the day I needed it by. 2-5 day shipping. It won't be getting here until almost four days after the event. Its now almost a wasted forty dollars. Very disappointing.
Dear Caroline, Please be informed that it takes 5 business days exclude weekend to arrive. Since Aramex is not operate on weekend,the package has been hold at the facility. According to the tracking number the package will be deliver by today. Estimated Delivery: Monday, October 19, 2015 By End of Day We apologize for the inconveniences caused and we appreciate your cooperation and patience. Thanks.
Not only did I never receive any contacts from this company, I also never got my refund back from them. They send you one email then they don't respond.
Dear Latoria, Please be informed that we have already replied all your emails dear. We will definitely reply your email within 24 hours. Moreover, we have included the refund proof in the email. Hope this helps. We sincerely apologize for any inconveniences. Thanks.
I paid extra for 2-5 day shipping and it took forever for them to actually process my order now I'm waiting. Hope the get here by Friday. Can't wait to try them on
I'm really quite frustrated and not okay with the wait and shipping time. It has been since 8/21/2015, In two weeks it will be 2 months. && I STILL DON'T have a tracking number, or know how to obtain it cause the instructions on the site aren't helpful. So if I need to cancel my order and get a refund I would like to know. I really wanted these, but this is ridiculous.
Dear Ariele, Regarding your order number #369374 kindly be informed that we haven't receive any payment from your side. There is no verification of payment was made. Please email to us the screenshot of the payment at [email protected] We need to double confirm this matter and we will only process an order after we receive the payment. Thank you for your cooperation.
I had made an order on 9/13, and I still have yet to receive my package. I can't find my tracking number or the order status. I ordered EOS new adult pink contacts for my Yuno Gasai cosplay and I really would like to know where my order is at. I have sent several messages to customer service on PinkyParadise and I have never gotten a response back. I had used to use my mother's email address to order my contacts. Please help me ASAP. I'm trying to get my contacts that I ordered before Halloween comes. I'm worried that they won't even be here in time.
Dear Cherry, Regarding your order number #385104 kindly be informed that we haven't receive any payment from your side. There is no verification of payment was made. Please email to us the screenshot of payment at [email protected]. We need to double confirm this matter and we will only process an order after we receive the payment. . Thank you for your cooperation.
Hi good day! Monday writing you because I received my tracking number, but does not work and says he was registered in Germany ... can you help me? Cheers,
Dear Erika, Your package was handed over to Germany before be forwarded to your country. This is one of the shipping flow from the shipping company. You cannot track the package because it has not yet arrived to your country. Therefore, the tracking number haven't been updated yet. Based on the current tracking status, The item has been forwarded to the mail center at the destination Mexico at Sep 15, 2015. It is in transit currently. Please also be note that as what have been stated on our website the shipping time for Global Mail to Mexico is 30-99 business days (excluding weekends and holidays). We seeking for your patience as you will definitely received your package soon. Hope this helps. Thanks.
I ordered a pair of contacts from this company. My card was charged and I have yet to receive any type of email from the company giving me tracking information or at least letting me know the item was shipped. Every time I logged into my account on Pinky Paradise its says that my order is still processing and I paid for the contacts over ' week ago. I tried contacting them and all my emails are coming back. So, what is really going on here???
Dear Tracy, Kindly be informed that your order #393819 has already been shipped out my dear. Your order still under processing because we haven't yet update the tracking number. Please be informed that it takes 10 business days exclude weekend to process the tracking number. We will update the tracking number right away once we have received it. We have stated this matter in our website and in the checkout page. Please also be note that the shipping time for Global mail is within 14 - 25 business days excluding weekend and holiday. Appreciate your cooperation and patience. Please email us at [email protected] for further assistance. Many thanks.
I ordered the GEO White Lens with Black Rim SF 16 and the website said it did not go through. I did it two more times and it still did not go through, i have a picture to show that they did not work, but now when I look in my orders, it said I ordered three pairs. I only needed the one and I do not know if they even went through, if they did, I would like to cancel two of the three please. I would like my money back for the two if it did go through, please tell me asap, also your email was not going through on the homepage so I sent it through my email and this site.
Dear Cheyenne, Please be informed that, we have received your email and has replied it few hours ago. It is brought to your notice that, the email that you received for all the 3 orders are the order confirmation only. We haven't receive payment for the orders and has given the instructions to complete in the email. We sincerely apologize for the inconveniences. Thanks.
I got the Bambi brown lenses with a 14.5 diameter. They are so comfortable. I had never worn contact lenses before and these were so easy to put in. The only reason it loses a star is because they say that they last up to one year but after 4 or 5 uses they started to get uncomfortable. By the 7 or 8th time, one of them started warping so I couldn't use it anymore. I will still be buying more in the future though.
Dear Erin, Please send the picture for the defected lenses to [email protected]. We will assist you with the steps that can be used to overcome this problem. We sincerely apologize for the inconveniences. Thanks.
So I placed my order on the 18th of August. It's been exactly a month now and I still don't have my contacts. Payments gone through, I had the tracking info and everything then when I've noticed that it's been pass three weeks? I logged into my account to check the tracking again and no order was found. It's completely disappeared from your systems. I feel like I've got scammed. I've emailed numerous times. Even tweeted them a few. All gone unnoticed. Very unprofessional. I need this to be rectified.
Dear Hanna, Please be informed that, we are able to track your package and your order still can be found in our system. Kindly email to [email protected] for detailed information regarding your package. Thanks.
I ordered my product on 9/03/2015 with express shipping. It don't even see where it was processed. I emailed the company with the "contact us" tab and the email was returned to undeliverable. I am upset. This was the only place I wanted to order from!
Dear Jennifer, As we have checked the status of your order is incomplete. Please provide us with the screenshot of the payment that shows money has been deducted from your bank account for further assistance. Kindly email to [email protected]. If the money has not been deducted, you are strictly required to contact your bank/card issuer to authorize the payment to Pinkyparadise/JR beauty located in Malaysia. Kindly be informed that, we receive many cases where the payment has been hold/ card was blocked due international purchase and they need your authorization to approve the transaction. Then, proceed to make a new order. Hope this helps. We really apologize for the inconveniences. Thanks.
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