got what I needed when I needed it!
Reply from Planet Cyclery2026-07-23
Hi John, Thank you for your kind feedback 😊. Ride safe! - Customer Support Team
About Planet Cyclery
Data updated- Website
- planetcyclery.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 0% (0/9)
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Is Planet Cyclery legit?
Planet Cyclery (planetcyclery.com) has a 4.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Fixed a part that could not just…
Fixed a part that could not just replace.
The quick delivery
The quick delivery. I have always had a good experience with Planet Cyclery.
Reply from Planet Cyclery2026-07-28
Hi James, Thank you for sharing your experience and for leaving us a review! - Customer Support Team
Great merchandise
Reply from Planet Cyclery2026-07-23
Hi Joseph, Thanks for trusting us! Happy cycling :) - Customer Support Team
As advertised
As advertised. Very accurate description and photo
Reply from Planet Cyclery2026-07-23
Hi Edward, Thank you for leaving us a review! Happy cycling! - Customer Support Team
quick shipping
quick shipping , products just as advertised
Reply from Planet Cyclery2026-07-23
Hi Daniel, We're happy to hear that you received your order right away! Looking forward to your next order ☺️ Happy cycling! - Customer Support Team
nice and easy!
Very easy to place order and fast delivery.
Reply from Planet Cyclery2026-07-23
Hi Adria, Thank you! Looking forward to your next order :) - Customer Support Team
I got my bike very quick
I got my bike very quick Just a few days I was stoked Thanks guys
Reply from Planet Cyclery2026-07-23
Hi Ezra, Thank you for leaving us a review. Hope your recent order arrived in good condition :) - Customer Support Team
Return process is a pain and still…
Return process is a pain and still haven’t received a return label which I’ve requested twice.
Fast shipping great prices thanks heeps
Reply from Planet Cyclery2026-07-23
Hi Derek, Yey! Thank you for leaving us a review. Looking forward to serving you again 😊 - Customer Support Team
The gear fit
The prices were amazing and the gear wasn't crap, to me-thats a twofer
Reply from Planet Cyclery2026-07-23
Hi Whitney, Thank you for your feedback! Hope everything went smoothly. Happy cycling! 😊 - Customer Support Team
Great product & great price
Great product & great price. The shifter works beautifully. I've made 2 additional purchases of the same shifter for my other bikes. In addition, delivery speed was also great.
Reply from Planet Cyclery2026-07-13
Hi Sean, We're so happy that everything went smoothly. Looking forward to your next purchase :) - Customer Support Team
rear tire
Very informative and merchandise arrived on time with no damage
Reply from Planet Cyclery2026-07-13
Hi Felipe, Thank you for your kind words! - Customer Support Team
Wonderful Bicycle Site!
The online shopping and checkout process is very easy to navigate. The shipping was extremely fast and reliable. The prices are the best! Thank you!
Reply from Planet Cyclery2026-07-13
Hi Michael, Thank you for taking the time to leave us a review. Hope you love your new set :) - Customer Support Team
Company reliability
Company reliability, authentic products, marketable prices, smooth operation and delivery services.
Reply from Planet Cyclery2026-07-10
Hi Curtis, Thank you for trusting us! Happy cycling :) - Customer Support Team
Great prices on a high array of products
Reply from Planet Cyclery2026-07-09
Hi Dave, Thank you for trusting us! Happy cycling :) - Customer Support Team
Brooks saddles
Brooks saddles. The best you can get.
Reply from Planet Cyclery2026-07-09
Hi Joe, Appreciate you leaving us a review. Hoping to serve you again :) - Customer Support Team
UPDATE: Got wrong ordered Planet Cyclery MADE GOOD!!!
UPDATE: Planet Cyclery made good on my order mishap. Shipped me as much of my order as was still available (as of today I don’t have it yet, but I trust the tracking info). They gave me a refund for what was missing - and handled another layer of inconvenience I had like pros!! I will shop here again and really appreciate this level of customer service when something goes wrong! ORIG STRUGGLE: I received someone else’s order and then was told my order is partially sold out (??). I still haven’t received a refund or any items. Customer service was friendly and apologetic, but only sent me a label to send back the wrong order. I have no resolution or refund for my order still. Disappointing and frustrating to say the least.
Reply from Planet Cyclery2026-07-10
Hi Todd, Thank you for taking the time to share your experience and we are glad that we got everything sorted out. We look forward serving your again. Happy cycling! - Customer Support Team
Ordered 2 times didn't receive either…
Ordered 2 times didn't receive either order 1 shipment I did receive was wrong and I had to send it to the right place I guess I'm work for you now and you couldn't even over night or 2 day air my order
Good customer service
I had to exchange elbow guards for a different size and Planet Cyclery handled the exchange and sent me a larger size. Thank you!
Reply from Planet Cyclery2026-07-08
Hi Eben, Thank you for your review! We're glad to hear that everything worked out. Ride safe! :) - Customer Support Team