Planet Express

You guys are the best

You guys are the best - everything went as planned

Payed huge amount. Never received anything.

They have returned under tracking a package (which has never reached my shipping address) to Planet Express and want +92 dollars for it. I have never demanded anything that would cost me any money. I have payed a gigantic amount of money to them and never received anything. So I will not pay anything that I did not request. On the contrary; as I mailed earlier, the site does not work as it should: I couldn't fill in the forms, so I had to pay for them. They were not correctly filled in, so I had to correct. I payed to get packages delivered and thanks to incomplete customs filled in , neither was delivered. I did not want them to be returned to Planet Express. I want to have refund for my payments, because not one item was delivered. The brutality to have this package returned to Planet Express and even ask money for it. This is truly nothing more than a trap for foreigners wanting to purchase something in the US. Avoid these thieves!

This shipment was exceptionally fast…

This shipment was exceptionally fast sent on to our warehouse in the UK. Three days from arrival in Oregon to delivery in Hampshire (UK), that's faster than most local delivery services. Mind blowing.

Excelent service!

swift handling

swift handling, no issues

Excellent Service

Planet Express have been giving me wonderful shopping experience. Reasonable price and speed. Seamless service. I have never experienced any issues, very smooth. Some shop rejects shopping from abroad, but "Shop for me" service can support to buy on behalf of me. I want to note PE that beside Japanese, U.S. citizen who is working in Japan is also happy to know the service. My coworker didn't know PE, and he was so excited when I told it, for he needed to ask his nephew if he want to buy anything in U.S. He doesn't need to hesitate to buy, for he can shop by himself anymore.

Great Service

This is the 4th time that I have used Planet Express for shipping goods from the United States and their processing time is brilliant. The parcels take less than 3 days from arriving to being ready for dispatch. This beats companies that offer similar services by 5 to 10 days. So fr I am very happy with the service.

Prices are affordable

Prices are affordable. they do what they say they do. and great package storage time. if the storage time was short i wouldnt be here. 6 month storage is what made me choose this company over my.u.s. and other competitors. storage costs for other companies drove me away. planetexpress might be the best possible shipping service. I would actually recommend it to other people to use as long as the price stay the same. affordability is what makes it the best option.

It was very fast

It was very fast, very efficient! It was a laptop, and it was handled with care. Thank you so much!

I have been using Planet Express for…almost 10 years

I have been using Planet Express for years and just love the service 🥰

The entire team at Planet Express are…

The entire team at Planet Express are professional. They respond to your messages immediately or within 24 hours. They are courteous and quick in resolving any issues and they pack things not only professionally but intelligently. Thank you for your services!

GOOD

Very easy to use service and fast response, highly recommended

Great service

The Happiest Household ever!

I was So Satisfied with the service and shipping time that I received from Planet Express, I told my family and friends to try them out. Five of them switched all of their freight forwarding activities to Planet Express and all I ever hear about is how happy they are.

fantastic service

fantastic support , very easy to use and very smooth , small issue with not getting the tracking number from buyer but other than that amazing overall experience

Fairly quick and simple cost is fair

Fairly quick and simple cost is fair, not extravagant , used a few times with little to no hassle

Transparent service

Transparent service, service as described, extras well taken care of. Immediate email once packages arrive to the warehouse. Communication with support is fast and effective.

Toyota Tacoma filters kit From sparks shop

Good , every thing is ok , shipping very quick , thank you so much.

Claims forgotten until too late to rectify

Briefly, they do not follow up on claims and the 60-90 day claim response time is too late to return products to the vendor. Parcel was slated to ship via Aramex. Two weeks later, the Aramex tracking did not update as package sent. Contacted Planet Express customer service who said they would find out what happened and to wait for their reply. Two months later (their stated claim response time) and no reply. I contacted them again and they said Aramex had stopped dealing with these types of parcels without notice. If PE had followed up on the claim, then this would have been apparent and I could have sent the product back to the vendor for a refund. As a resolution PE returned the shipping cost to the suite account said to ship to a domestic address, at a courier rate. Bear in mind this product had free shipping to the US from the vendor. All in all I am out $60 and 3 months. They refuse to refund the domestic shipping cost. How could they improve? Implement a ticketing system with periodic alarms to trigger follow-up.

Fast

Fast, easy and package showed up perfectly