Planet Express

Amazing Experience

Easy to use Very clear instructions Reliable service

Prompt

Prompt, attentive service every time i engage with them.

I have used Planet Express for years

I have used Planet Express for a few years now and their service has been perfect every time. Whatever I ask them to do with my packages is always done promptly and without any fuss. Once they repack my purchases, the choice of forwarding companies is fantastic.

Very good company

The services they provide is not expensive. They are fast when you ask for a service (consolidation = less than a few hours). And i also like the auctions so you can have stuffs cheaper than when you buy in store.

Avoid! Dishonest weighing and overpriced shipping scams

I am extremely disappointed with this service due to their lack of transparency and poor logistics. First, there is a massive weight discrepancy. They recorded my package as 787 grams heavier than what FedEx officially reported when delivering to their warehouse. This is a clear overcharge that they refuse to correct. Second, I paid over $100 USD extra for a FedEx 4-7 business day shipping option to avoid the slower USPS service. It has been 10 business days and my package still hasn't arrived. I paid for a premium speed that I did not receive. When I reached out, they hid behind the "small print" in their Terms and Conditions to deny even a partial refund for the service they failed to provide. Avoid this company if you value honesty and want your packages delivered on time. They will overcharge you on weight and will not take responsibility for their delays.

Has always been reliable sending to africa

Has always been reliable sending packages to douala, cameroon.

Quick delivery and feel comfortable

PlanetExpress best shipping service

PlanetExpress is a very good shipping service for me from the USA to Algeria (Baraki). I have been using this company for many years because the shipping prices are very low compared to other companies, and the service is fast. I have shipped many smartphones through this company without any problems. However, I think the website platform needs to be updated, as it looks very old. Thank you.

I have bought 4 T-shirt from Panagonia…

I have bought 4 T-shirt from Panagonia shop and it was great fast delivered planet express and transfered to my Japan address without any problem at all, I thank you for the fast and smooth honest services and I will soon order again more goods for Chirstmas present will using same services. thanks

Thanx!!

Your service is always very helpful as it is quick to respond to orders.

Great Customer Service

Smooth and reliable forwarding service

I used Planet Express to forward a package from the US to Greece and the whole process was very smooth. The dashboard is clear, customs declaration was easy, and their live chat support was fast and helpful. The package was handled properly and shipping options were transparent, including DDP. Overall, a reliable service that does exactly what it promises.

honesty with customers

They are fast in response, flixible and trusted.

Not trustworthy or reliable with customer packages - They are keeping me from getting my packages

I asked Planet Express in writing to stop accepting packages at a specific address and to return anything received there by mistake; they confirmed this request as completed but still accepted new packages at that same address.​​ When I tried to fix the situation and even proposed a reasonable solution that would let them charge standard fees while releasing my items, support repeatedly refused and instead focused on options that would leave my packages effectively in their hands (including disposal), even though I am clearly claiming them.​ Planet Express is not acting in a trustworthy or reliable way when problems arise, especially where customer property is involved. -- UPDATE TO REPLY TO PLANET EXPRESS REPLY: Planet Express’s public reply is false in my case. They previously accepted my “Report Mistake” request and confirmed in writing that they would refuse any new packages sent to that specific Florida address and return mistaken shipments to sender. Yet they later accepted new packages anyway and are now preventing me from receiving my own property, even though I am willing to pay for shipping.​​ They also claim they cannot refuse individual packages or handle domestic situations, but they have previously redirected mistaken packages to U.S. addresses, so their explanation does not match their own past actions. Instead of acknowledging this and working toward a fair solution, they continue to block reasonable options and raise disposal while the rightful owner is actively claiming the items.​ This is disgraceful behavior and shows a complete lack of good will. Since they agreed in a written statement to decline incoming packages for that address and then failed to honor it, their current refusal to release my packages is unacceptable and unlawful. Unless this is corrected and my packages are released to me as the rightful owner on fair terms, I will escalate the matter through legal and regulatory channels.

Recent experience Planet Express

Company did ok, but shipping to Kenya turned out to cost nearly $500 with taxes and duties.

Everything was flawless

Everything was flawless. Tech was perfect for the job to have me understand every step. Communication was very good as well.

I've used Planet Express several times…

I've used Planet Express several times in the past and am increasingly reluctant to use them... I have a package - medium flat rate box at 1.3 lbs - sitting in their Oregon warehouse. The contents of this box are a Christmas gift but the more affordable shipping options (Planet Mail Express, Postal Service Fully Tracked, USPS) do not allow me to mark the package as a gift unless I choose the more expensive FedEx or DHL, of which shipping fees range between $65 - $91! So the recipient will be hit with taxes and administration fees if I choose any of the affordable options... Not to mention, FedEx and DHL use their own importing rules instead of the EU's so there's a chance they'll refuse to deliver or won't consider it a "gift" (unfortunately I've had this happen before). Merry Christmas :( If I want to send it to my friend within the US, the only options are again FedEx or USPS priority at $30 minimum; USPS Ground Advantage isn't an option. Packages mailed out with shipping methods besides FedEx and DHL also need to be sent to the California warehouse first for some reason, which adds another 1-2 weeks to the delivery time. I feel this information should be provided earlier in the process, not when you're mailing out!

Very helpful people and good at timely…

Very helpful people and good at timely communication with me even when things go wrong. I had one issue that had mutual mistakes and they met me in the middle on it. Good company to work with!

Shipping made easy from the US to Aus…

Shipping made easy from the US to Aus for multiple packages, communication was great, consolidated multiple packages nicely into one & shipped quickly to my door. Can not recommend enough :)

Great and awesome team