Planet Fitness (planetfitness.com) has a 2.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
C
Cliff Jackson · 1 review · Experienced 2026-05-26 ·
★★★★★
It's very sad that while the country…
It's very sad that while the country celebrates 250 years of existence, blatant racial discrimination is still alive and rampant in our society. As a black veteran having served this country for 21 years in the military I should not be penalized because I don't succumb to the advances of a white woman especially staff members at the gym. Cameras and text prove my claims without question. However, Carlos the gym manager chose to make decisions about my membership without even talking to me. Black, white, hispanic or any other race should not have to feel the tension of being accosted by staff members upon entry into the club. This is the cleanest gym I know of but the racial inequalities iare not only felt by me but voiced by other black veterans who won't come forth and tell their stories of racially discriminatory tactics. Finally, this seems to be a systemic problem because the hierarchy (Chelsey) will not address the situation telephonically.
Manager has poor customer service over the phone and was not helping in resolving the issue of my account.
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DB · 1 review · Experienced 2026-05-27 ·
★★★★★
We love the staff that work there and…
We love the staff that work there and the equipment when it is working. The employees work hard and they keep the place clean. We have had 3-4 pieces of equipment that have been out of order for 5 weeks.
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Roseann Potter · 3 reviews · Experienced 2026-05-23 ·
★★★★★
Not good that you’re paying extra and the hydromassage beds and other amenities aren’t working
OK, the gym in Hanson ma is lovely..
However, all of a sudden the Hydro Massaage beds are down. And they’re not able to get maintenance out there to fix them. What’s the point of having the black card if all of the extras are down. I also noticed because of the large number of people who use both the planet fitness in Hanover and the one in Hanson that the machines get broken. I totally understand that but they should be fixed right away. The other Jim, I used to go to in Kingston always had somebody on it almost immediately. Come on people you can do better but especially if you’re going to offer those massage tables and Hydro massage beds. You need to have them up and running for the people that are paying for it so get on this place and get on it now.
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Frazier III · 3 reviews · Experienced 2026-05-22 ·
★★★★★
Planet Fitness no longer takes cash..Sigh :(
I recently went to my local Planet Fitness which I have been a customer for years. I wanted to purchase an item behind the counter but was told they no longer accept cash, only digital payments. Well, basically I will no longer be purchasing anything inside Planet Fitness if I even choose to maintain member ship status. I will bring my own water, and/or tanning supplies. They will be getting zero $0 add-ons from this customer. I'm extremely disappointed in this company. I'm already sharing my frustration with whomever want to listen. One of my room mates, a female says she cancelled and is inquiring at Club Genesis for an alternate workout place. It is quite likely I may do the same.
My hubby and I have been black card members at Planet Fitness for 5 years. We used to go to the Regent Avenue location. We moved about a year ago and now go to St. Vital location. This is a newer location and it's a lot nicer than the Regent location. After we work out my hubby and I like to do the massage chairs at the same time. The staff are so amazing and will hold a chair until the other is done, if one is in use. The staff are always friendly and helpful. The change rooms are nice and kept clean. It's nice to get a "Goodbye, have a good night" every time we leave. I would recommend this location.
First and foremost, I haven’t been to the gym in months due to a broken arm 💪🏼! That being said I absolutely appreciate & love the staff especially Jack! He greeted me & welcomed me back like I never left & for someone like myself. It’s very difficult to even go to the gym, convey overwhelming, especially when you take time away bc I lost the motivation. There’s a new staff member who welcomes me right away, Elijah, who Is extremely knowledgeable when it came to answering my questions regarding protein, drinks, and basically coming back to the gym. Thank you so much.❤️
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Dontae Kelly · 1 review · Experienced 2026-04-19 ·
★★★★★
Extremely rude employees with no…
Extremely rude employees with no professionalism, also random price fees kinda weird
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Cv · 1 review · Experienced 2026-05-16 ·
★★★★★
Hello today had different time
Hello today had different time. We have black card was shock the guy at front desk telling me can't use massage chair have no problem before this ? Never had this before or not 🚫 using the massage Chair other stuff with black card ! Went to other Plant Fitness we had black card never had issues at all today at Holbrook NY 11741 of today saying your guest no we have black card was told can use anything with the black card was very disappointed. Today ? 😞 Wasn't to happy today at all till ask for massage chair the guy at desk sorry forgot his name? Never hear this before black card why have can't use anything with black card I'm membership very upset please I'm customer should be get treated right thanks
9I HAVE BEEN A MEMBER FOR DECADES I AM GOING TO CANCEL MY MEMBERSHIP BECAUSE I WAS EXTREMELY EXTREMELY HARRASTED AND CUT DOWN BELITTLED VERY VERY BADLY BY MEL IS EGINS ILLINOIS CLUB SHE IS A SO CALLED EMPLOYEE. I AM ON DISABILITY I WILL SUE PLANET FITNESS FOR BEING TREATED THE WAY I WAS TRESTED .IF I DONT GET A CALL BACK OR A RESPONSE I WILL CALL A LAWYER FOR THE WAY I WAS TREATED I HAVE NEVER BEEN THRIUGH THIS BEFORE AND SHE WOULD NOT STOP SHE KEPT ON GOING AND GOING SHE WOULDN'T STOO SHE IS A EMPLOYEE THERE THE FRONT DESK
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Steve Hetu · 1 review · Experienced 2026-05-14 ·
★★★★★
I will be canceling my membership due…
I will be canceling my membership due to the fact that they let men into the the women’s locker room that is disgusting how could anybody do that and make these women feel so uncomfortable? What kind of company would have a policy like that?
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Farah · 2 reviews · Experienced 2026-05-14 ·
★★★★★
Disappointed
My family and I have been loyal customers of PF for years, and I’ve always appreciated the convenience and flexibility of your locations. Unfortunately, my recent experience left me very disappointed.
I was only able to use my membership twice before I had to move. During that short time, I was charged two monthly membership fees as well as the annual fee. I canceled before my next billing cycle, but because the cancellation was made one day after a separate cutoff date, I was still charged for another month. I called the corporate office and was basically told "well, that's too bad"
I understand policies are in place, but I had hoped there would be some consideration given my long history as a customer and the fact that this was a unique situation, not a repeated complaint or issue. A small courtesy adjustment would have gone a long way, especially during a difficult time financially and personally.
I stayed with PF primarily because of the ease to start and continue, and accessibility of the locations, even though the gym itself did not offer the fitness classes I prefer. I had fully intended to restart my membership once I got settled after moving, but this experience has completely changed my perception of the company and made me feel like customer loyalty is not valued. Sad they care more about keeping my mere $70 than about my years of customer loyalty and the business I brought from my family. Going to another gym.
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Sav Van Der Wall · 1 review · Experienced 2026-05-13 ·
★★★★★
lisa is amazing
lisa is amazing! great customer service and clean environment
Tre and Taylor are always incredibly attentive and welcoming, making every customer feel right at home without ever feeling pressured. Their positive energy and friendly attitudes motivate me to keep showing up and pushing through my workouts. Whether it’s first thing in the morning or later in the afternoon, seeing their faces always brightens my day.
They’re not only helpful to members, but also supportive team players with their coworkers. Tre and Taylor are truly a huge asset to the Planet Fitness team. I’ve been a happy member for many years, and experiences like this are exactly why I keep coming back.
Location near the college
Jasmine Wood
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José Luis · 2 reviews · Experienced 2026-05-08 ·
★★★★★
Black Card Well Worth The Price
As a black card member, I've had the opportunity to visit six different Planet Fitness locations in my area, and the Vernon Hill, IL club is by far the best.
The equipment is modern, up to date and extremely well maintained. The gym offers a great variety of equipment, including free weights, and it never feels overcrowded. The locker rooms are spacious, very clean, secure and provide plenty of safe storage for personal belongings. Parking is ample and very convenient.
What truly sets this location apart though, is the staff. Every employee is knowledgeable, friendly, professional and always willing to help.The entire facility is consistently immaculate, and you can tell management takes pride in maintaining high standards.
I especially want to recognize Brandon, Hunter and Heather for their consistently positive attitude, professionalism and outstanding customer service.
As someone who has worked as a corporate trainer in customer service, I tend to be extremely observant and have very high standards. Because of that background, I can honestly say this location does a tremendous job training and developing its employees. It shows every time you walk through the doors.
I highly recommend Planet Fitness, especially this Vernon Hills location. Go with the black card, the spa alone is worth the price you pay.
Staff is generally helpful. The Pell City location far exceeds the 280 location. Of course, the Pell City location is new. The tanning beds at 280 are old and gross. There is hair sealed into the beds. Even after I clean them they look nasty. When the fan starts up an odor quickly fills the room. One of the beds cuts off at 12 minutes. I reported the problem to staff repeatedly with no resolution. The massage chairs are also old and not very effective.
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Joan Hodge · 1 review · Experienced 2026-05-09 ·
★★★★★
Niagara falls
I joined planet fitness Niagara falls. I met Nate who absolutely wonderful, friendly,accommodating and I thought to myself well this gym is going to be different from the others. Until today Saturday May 9th I went in and I wanted to use the red light therapy the person behind the desk was very rude he was very annoyed that I didn't finish up my membership which I didn't know I had to do and just overall bad experience with him when he was telling me about my document he never looked at me once he had his head down I could hardly hear what he was saying very rude needless to say I'm thinking of canceling . You want to feel welcome at your gym because we pay their wages without us they would not be standing behind that desk it annoys me immensely that when you're in customer service you should be a customer service person he should not be behind that desk
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Not yours · 1 review · Experienced 2026-05-07 ·
★★★★★
Nest of thirsty birds
I have been working out for over 5 years and I have done both private and public gyms. Planet fitness has always been a nest of birds for me; the men are thirsty and the staff stare and gossip. For example, at the Brampton location near Steeles and Rutherford, the staff members (female) is always chuckling or making a scorning facial expression whenever she sees me. And during my work outs, she always awkwardly watches me. She times my workout. If she see me walking toward the locker room to leave - all of a sudden she would go in there after me to pretend to clean. I had to call her out on it. The other staff members at other Planet Fitness - at Kennedy does the the same gossip b.s. But only its men at that location, targeting and pointing out. Pay attention to the staff.
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Barb Lisa · 1 review · Experienced 2026-05-07 ·
★★★★★
I moved from florida back up to NJ and…
I moved from florida back up to NJ and joined Upper Deerfield Planet Fitness. I believe Carlos is the main manager and I can’t say enough about how awesome he is! He runs the gym so well, it’s always clean, smells clean and he’s very professional and friendly. 2 in my family go there plus myself and we all enjoy U.D. Planet Fitness!
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Astrid · 1 review · Experienced 2026-02-26 ·
★★★★★
Stay clear away from this company…
Stay clear away from this company unless you want them to rip you off! Signed up in January of 2026. Injured myself so walked in and cancelled, 2/16/26. They double charged me one on my bank account and the other on my discover. Apparently they were blocked because when Covid hit I was a member and they kept taking my monthly dues out even though gym was closed. So I paid them for the month( actually one time I was there before I got injured). And now they keep charging me saying my membership was closed 3/16/26. Even though I have the contract of the cancellation. But not only the $15 a month but now $35 dollars. Will be taking them to small claims court. For the headache that they have caused plus emotional damages. Do yourself a favor DON’T SIGN UP, RUN!!!!!
