Planet Fitness (planetfitness.com) has a 2.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Adlene · 1 review · Experienced 2026-04-06 ·
★★★★★
The planet fitness on Memorial drive is…
The planet fitness on Memorial drive is AWESOME: Atmosphere & Culture: "Very welcoming and non-intimidating environment," "a truly judgment-free zone," and "great for all fitness levels".
Cleanliness & Maintenance: "Spotlessly clean," "staff regularly clean equipment," and "machines are always in great working condition".
Cost & Value: "Best gym value in town," "hard to beat the $10/month price," and "Black Card benefits (guest privileges, massage chairs) are great".
Staff & Training: "Friendly and helpful staff" and "knowledgeable trainers willing to help," particularly mentioning free fitness training.
Facilities & Equipment: "Lots of variety in cardio and weight machines," "never have to wait for machines," and "convenient 24/7 hours".
Everytime I want to go and take a shower there would always be male staff that would follow me right into the bathroom its either the one on regent or the one up st vital, every damn time they would pretend not to hear the shower going off, I had made a complaint about this but they were dismissive it didnt really help next time I'll just call the police, what if I end up getting raped!? Look i just want to use the shower after I work out I dont smell particularly nice right after I've also noticed that no women in that women stall would use the shower stalls now I know why.
The Planet Fitness at 5681 E Fowler Ave, Temple Terrace, FL
I have visited Planet Fitness at E Fowler Ave, Temple Terrace,FL for the last few months while I was a snow bird. I have been to a few other locations and this location is the best. It is always clean and all equipment works perfectly. The staff is very friendly and knowledgeable of all equipment. I would highly recommended this location.
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Aan Thrope · 1 review · Experienced 2026-04-01 ·
★★★★★
This planet fitness is absolutely LOUSY…
This planet fitness is absolutely LOUSY with PERVERTED MEN. I have actually never experienced so much sexual harassment enywhere.
A woman was filming women in the lockewr room one morning and another woman tried to STAB me in the locker rooms. A male patron was stalking me on my walks around the mall after my workouts. He told me that he "owned town center" and that he was allowed to stalk whoever he wanted. He said this in front of the female employee Andi and she just laughed. She also LIED about filing a harassment claim against him because she is Jealous of my confidence and was trying to gaslight me. Weak women are trouble.
If you are a strong, confident woman, the men at this location are going to give you a hard time.
There are some very nice people who work in the front and some very unprofessional folks as well.
Because the staff failed to properly respond to my claims of harassment I would like to give negative stars but I will file a lawsuit instead.
Enter PF Cerritos at your own risk. The management is weak and the patrons have major issues regarding PERVERSION.
Planet Fitness Corporate and Upper management are NON EXISTANT and there is no accountability.
Spend the extra few bucks if youy can and go to a REAL GYM.
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zack · 1 review · Experienced 2026-04-02 ·
★★★★★
I had a really disappointing experience…
I had a really disappointing experience at Planet Fitness. The staff were not very helpful and came across as rude and dismissive when I asked simple questions. Instead of making the environment feel welcoming, it felt uncomfortable and awkward to even be there.
The overall atmosphere wasn’t great either—there seemed to be a lack of professionalism, and I didn’t feel supported as someone just trying to work out. A gym should be a place where people feel motivated and respected, but that wasn’t my experience here.
I wouldn’t recommend this location based on how I was treated and the overall vibe. Definitely not what I expected.
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Karmon Anderson · 1 review · Experienced 2026-04-03 ·
★★★★★
Alexia and Link have been so incredibly…
Alexia and Link have been so incredibly helpful and kind every time I have visited the Claremore planet. Always having welcoming smiles. Keeps me coming back.
I love planet fitness but they need some in shape fitness trainers for men & women. I need advice and there’s nobody to ask. So disappointing!!
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Richard Kearl · 4 reviews · Experienced 2026-03-25 ·
★★★★★
I recently joined the Planet Fitness…
I recently joined the Planet Fitness Edmonton South Common location and felt compelled to share how exceptional the experience has been.
The club manager, Sara, sets a truly outstanding standard. She consistently greets members by name, always with a genuine smile and a high level of professionalism. Her leadership is clearly reflected in the culture of the entire club. The staff mirror her positive approach, creating a welcoming and energetic environment every time I visit. It is obvious that Sara has trained her team to provide the same level of friendliness, attentiveness, and professionalism that she demonstrates herself.
I would also like to recognize Tanner, who provided excellent assistance when I needed help. He handled the situation in a very professional and task-focused manner, ensuring everything was addressed quickly and efficiently. His helpful attitude and strong work ethic made a real impression.
The overall atmosphere at this location is extremely positive and motivating. It is rare to see such consistent customer service and professionalism in a fitness club, and it speaks highly of the leadership and team culture at this facility.
Both Sara and Tanner represent the brand exceptionally well. Their commitment to members and the positive environment they help create certainly deserves recognition. I would strongly recommend that their contributions be acknowledged, including consideration for salary increases based on the outstanding work they are doing.
Great job to the entire team at the South Common location. It truly makes a difference for members.
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Sarah H. · 2 reviews · Experienced 2026-03-29 ·
★★★★★
Have had a Blackcard here for a few…
Have had a Blackcard here for a few months and really impressed with everything you get for that monthly price like tanning, red light therapy, massage chairs, etc...
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Steve Gomez · 1 review · Experienced 2026-03-26 ·
★★★★★
As a customer who pays my membership…
As a customer who pays my membership every month and does everything within my ability to do my part and clean up after myself when I go to the gym, I am very upset with the planet fitness management where I attend, I was sitting in the TV room watching sports and a member who was working approached me and said he was asking me to leave because his manager doesn't want anyone sitting in the room longer than an hour, I was disappointed with this staff making up new rules on the spot , since when should a manager just say who is welcome and who goes? I work extremely hard for my money and it makes me really unhappy with people who have it easy who are lazy and just walk around and say what they don't like because they have nothing else to do but make up rules for members who pay money every month on time, let everyone know this is a new rule in contact not someone's own ridiculous opinion, extremely upset with incompetent managers
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Edwin La Luz · 2 reviews · Experienced 2026-03-24 ·
★★★★★
My agreement # is 07333
My agreement # is 07333. I am at planet fitness customer for several years and unfortunately today I have a very uncomfortable situation because the assistant manager COLE of winter springs, florida branch DO NOT permit my wife use the hidromasaje chair because the use of this is only for black card members not the accompanying guest. I explain him that I never had that issue before with the others employees that are pretty polite and also I know that it can be possible at manager discretion. I am a Hispanic person and I feel that approach from him discriminate me. I Explained him also that in that moment all the massage chairs and hidromasaje bed were empty with nobody, so I can't understand why he can't use that discretion to make that possible. He was maintaining an arrogant attitude and for sure , the company going to loose me as a customer for this racist behavior.
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Daniel · 4 reviews · Experienced 2026-03-24 ·
★★★★★
Dear Planet Fitness Management Team,
Dear Planet Fitness Management Team,
I hope you’re doing well. I’m writing to share some feedback about the Fishkill, NY location, with the goal of helping improve the overall member experience.
1. Shower and Locker-Room Conditions
The shower area continues to present some challenges, including inconsistent water temperature, low pressure, odors from drains, and wet, slippery floors. The moisture buildup appears to be caused in part by cooler air and floor temperatures, which leads to condensation and pooling water.
A few potential improvements that could make a meaningful difference:
• Increasing air and floor temperature to reduce condensation
• Adding more hooks or shelving for personal items
• Installing drainage-friendly shower mats to improve cleanliness and safety
These seem like relatively simple upgrades that could significantly enhance comfort and usability.
2. Equipment Usage and Gym Etiquette
Another concern is the extended use of machines by members who are often resting for long periods while using their phones. This makes it difficult for others to access equipment, especially during high volume times.
Additionally, phone calls and general phone use on the gym floor can be disruptive. While I’ve noticed a sign addressing this, it may be helpful to reinforce expectations more clearly and consistently throughout the facility.
Some suggestions:
• Post clear, visible guidelines encouraging members to share equipment and limit downtime between sets
• Encourage members to take calls in designated areas (e.g., lobby)
• Consider periodic staff reminders or signage promoting courteous gym etiquette
3. Creating a Positive Gym Environment
For many members, the gym is not just a place to exercise, but also a space to focus, recharge, and step away from daily distractions. Encouraging a culture of courtesy, awareness, and shared responsibility would go a long way toward maintaining that environment.
I appreciate the work that goes into running the facility and wanted to offer these suggestions constructively. I believe that with a few targeted improvements and clearer communication, the experience could be significantly better for all members.
Thank you for your time and consideration. I’d welcome any updates on potential improvements.
This is Specifically about the new former assistant manager Phil. He is a Black tall gentleman who was working March 22nd at the Groton CT location 656 long hill road. We were trying to get the bill settled at gym because no money was taken for my Girlfriend's membership. We were trying to fix the situation and he kept doing little sarcasm and back and forth attitude. I was an assist manager and I know the district manager and I want it to be know he has the wrong personality for the job. He is talking down to customers.
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Susan Arthur · 2 reviews · Experienced 2026-03-21 ·
★★★★★
Love the machines and the stretching…
Love the machines and the stretching cage. Staff very nice. But it’s not a great look to see the staff store their belongings and food in the corner of their work area. It also seems weird for an employee to lean on the counter eating French fries. But I’ll be back
Man I was in castle rock decided to stop by the planet fitness and well I am upset because the showers were cold as hell and it sucked! That's something that needs to be fixed!
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Carl Alves · 4 reviews · Experienced 2026-03-17 ·
★★★★★
Misrepresented policy.
I've been a long-time Black card member, but have not been using my membership lately. (My membership renewed in Jan.)
I went to the Dartmouth, MA, facility and spoke with a gentleman at the desk to see if I could change the name on the account to my daughter. He told me that I could make a switch once, and it would be permanent. I went with my daughter to make the change today, and another staff member said she would not do that, even though the man I originally spoke with did not deny that he told me that. I am very frustrated with the fact that the Planet Fitness staff went back on what they represented. As a result, I plan to cancel my membership completely and find an alternative for my daughter. Very disappointed.
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Madi · 14 reviews · Experienced 2025-07-25 ·
★★★★★
I really did not enjoy my membership…
I really did not enjoy my membership here. The gym never felt clean, employees really weren’t paying attention to address the lack of cleanliness but overall I mean I could get cardio in. When I decided to cancel they did make it challenging which I really don’t appreciate so I most likely will never return.
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Vernon · 2 reviews · Experienced 2026-03-10 ·
★★★★★
I went to Planet Fitness with my son on…
I went to Planet Fitness on South BLVD, Charlotte with my son who was on his spring break from college in Texas. I had picked him up from the VA where he was volunteering and we decided to spend some quality time at the gym. I was wearing business casual clothing, polo shirt, slacks, and leather dress shoes. I was asked to leave because my leather dress shoes were a "safety hazard" according to a employee on the afternoon shift. Both I and my son have a membership. I was afraid that any moment this young lady was going to trespass me and call the police, so we left and lost that time together. The dress code states that no boots are allowed, nothing about dress shoes. Seems as though many people have decided to go to the gym in the morning just to avoid this employee.
I was recently fired from Planet Fitness due to “spreading rumors and gossiping” about my boss, Jessica Ann (Goff) Mathis. Incorrect, all I said is, I wish she would’ve changed trashes more. That’s it. Also, she should’ve just as easily been fired for the same: gossiping about me to Randy Knuckles (just a Member Service Representative!) behind my back! And she’s the Jonesboro, AR club manager!
Secondly, I was the best worker they had, and they tossed me away like I was trash. I always sold the most memberships, I had recently made a PERFECT SCORE on a Secret Shopper who had come to gauge how well our customers workers performed, (was the best out of 32 secret shops at the time)I knew 90% of every members name, and I genuinely cared about every single worker. Both at my job and in my PF District 121. (Always posted in our Group Chat to everyone to stay safe when bad weather was coming!) All in all, I gave every ounce of blood, sweat, tears, and all the “PF +1 percent” and love for that place for 5-years (1/5 of my life), and just feel like I was done horribly. I’ve been gone from PF Jonesboro, AR for almost a month now, and I still have a gaping hole in my heart even now. To be backstabbed like I was…that’s why, if anyone was considering PF Jonesboro: go somewhere else. They do not care about you. Heck, they don’t even care about their “fluff” workers, just the money they give them.
Shayden was the only one who genuinely cared, and they killed his PF life the first chance they got. :(
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Kathy · 1 review · Experienced 2026-02-08 ·
★★★★★
Poor gym
What a poor, sorry excuse of a gym. Everything from the staff to the equipment to the cleanliness. It seems like the further South you go the worse the Planet Fitnesses get. Cary NC was another awful example of a Planet Fitness. This one in wesley, chapel was probably the second worst that I have ever been in. I think go to the one around the corner in Lutz,,, the people that work there actually look like they hit the gym. That gym is amazing. EOS.
