Planet Fitness (planetfitness.com) has a 2.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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L.E. · 11 reviews · Experienced 2026-02-18 ·
★★★★★
Horrible billing system
Planet fitness as a gym is okay, and you can’t beat the price point.
The one star is due to their horrible billing system, and money is not something I take lightly. On 2/18/26 (today) I got a message saying that PF were unable to take my payment. I log on to and it gives me a “we are having trouble taking payment” under billing and balance. I call the customer service number linked to the message which was redirected to their 3rd party billing company. From the minute I spoke with one of their representatives I could tell something was shady. They told me to call my local gym which is what I did. I explained that my details could not be wrong as I had copied and pasted my details from the banking app and I’ve had other subscriptions and bills come out of my account this month just fine. The manager was rude and refused to waive the $35 fee ($20 of that is their late fee), instead charging my credit card, my backup payment method on file. Well, if you had used my backup payment to take the $15 then this wouldn’t have happened. They kept repeating that something is wrong with my details (I KNOW THAT!!! But what exactly is wrong?). The manager eventually came up with a “resolution” which was to wait until March which is when my annual fee is due and see if it’s taken out then. I wasn’t born yesterday, they want me to wait so that they can rack up MORE fees.
I called my bank and they told me that they don’t have Planet Fitness listed as a merchant scheduled to take ACH payments. In other words, Planet Fitness never took my details in the first place, yet they had gone nerve to hit me with a late fee for an admin error on their end which is almost 140% of the monthly fee. I don’t care for a company making a mistake, I care for how they attempt to correct that mistake and whether they take accountability. There was absolutely no accountability whatsoever.
I’ve read forums and this is appearing to be a pattern and I am by far not the only person who. Stay far far away from them unless you’re okay with your payment being offshored in the Phillipines.
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Steven Kearney · 1 review · Experienced 2026-02-12 ·
★★★★★
Planet Fitness use to have an annual…
Planet Fitness use to have an annual membership for @ $100.00
They discontinued that for a $15 a month membership fee... I was with Planer Fitness for many many years but have CHANGED MY GYM to VASA FITNESS they have quadruple the amount of: free weighs, stationary exercise equipment, a pool, and other exercise equipment 🤔.. They charge $10 a month. Too bad PF you wanted the extra $5 and drove me away
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Rachel · 8 reviews · Experienced 2025-02-18 ·
★★★★★
I absolutely love planet fitness for…
I absolutely love planet fitness for working out the vibe is always good. The tanning is included. Hydro massage for those soar muscles. The bathrooms are ALWAYS ALWAYS kept nice amd clean. The price is affordable. Highly recommend 👌
horrible! dont go!!!! i came in to pay a past due balance due to a change in card exp. and they told me i owe 86$ more after i paid in full 2/12/26. 5 days earlier. no one had any knowledge or professionals. they refused to allow me to work out while they figured it out. they told me there is no mgr so they can't help me. but they see i made a huge pymt 5 days earlier!!!!! worst team ever! they are incompetent and unprofessi8onal. i will go to la fitness. smh shame on you! get better staff
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Elizabethh AS · 1 review · Experienced 2026-02-16 ·
★★★★★
HORRIBLE U MUST DIE FOR THIS PPL STOP…
HORRIBLE U MUST DIE FOR THIS PPL STOP CHARGING U. If I will have the interest I will sue you guys , charging unexpected $108, $134 for just not assisting ?? I ALREADY WENT and cancel my membership HOW THE HELL they kept charging ? I was loving this gym but NEVER MORE the helll I can even enjoy my pregnancy in peace with this people fr you guys starving
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MA · 1 review · Experienced 2026-02-11 ·
★★★★★
Planet Fitness in East Greenbush NY
Planet Fitness in East Greenbush NY
has been so needed in helping me to gain health and strength after a back injury. ( I did do sessions with a PT before heading the the gym ) .TJ has been especially helpful.
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Zel B · 1 review · Experienced 2025-11-01 ·
★★★★★
I think Georgetown South Carolina for…
I think Georgetown South Carolina for providing planet fitness to all the civilians building his spacious ventilation is perfect equipment is very well useful including the employees nice and motivated thank you planet fitness
Their televised after new years deals are not a good deal.
Their televised after new years deals are buried in the fine print. If you're going to have a new year's resolution you need to look at the fine print, there are charges upon charges. Just when you think there are no more charges here comes more!
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Monet Parker · 3 reviews · Experienced 2026-01-07 ·
★★★★★
Great place to begin your fitness journey
Aesthetically not the most appealing but totally functional and delivers on everything advertised. Would recommend to anyone. The donut and pizza days are a little weird / counterintuitive for fitness goals but I support it if it excites people to come to the gym. Great business model overall
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Dean Franks · 1 review · Experienced 2026-02-04 ·
★★★★★
I canceled my membership last month and…
I canceled my membership last month and they took 25.35 out of my account. I chalked that up to bad timing. Then they took 49.00 out of my account on Friday. Are they that greedy? I dont go there. I called my local branch and was told my Tyler that I can't cancel over the phone. The clerk last month told me no problem. 74.35 in the hole is alot to give away to big company.
We are members at Planet Fitness in Troy, OH. All of the staff members have been warm and welcoming but one stands out above them all. Henry is considerate and caring for the customers. Tonight he helped my daughter when she wasn’t feeling well by giving her a Gatorade and following up with her. 5 stars for all the staff- especially during the stressful period of opening a new location. And extra thanks to Henry for his extra care and concern tonight.
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MT · 13 reviews · Experienced 2026-01-30 ·
★★★★★
Overall Excellent Gym
Have used this gym for about a week while traveling to a temporary location. Overall great experience. Very friendly and helpful staff. Red light therapy and massage equipment really helpful. NO shortage of machines of all types and one never has to wait for a specific machine. Different types of bikes available, plus lots of treadmills, stair machines, ellipticals, etc.
The only thing I'd recommend improvement is that there is very limited functional training equipment. (Matts, soft balls, TheraBands, etc.) I need these for specific exercises due to an injury.
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Rolando · 5 reviews · Experienced 2026-01-26 ·
★★★★★
I like very much this gym
OI like very much this gym, but lately we're having issues with equipment out of order quiet frequently, and pretty much the dame exact equipment so maybe need a replacement.
Also today while biking I couldn't see the Fox News channel because the TV N3 was out, in between 5.30 - 6.30 am.
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Fiona · 182 reviews · Experienced 2026-01-26 ·
★★★★★
Very disappointed with cleanliness
Very disappointed with this chain of gyms. I joined as travelling USA in RV for showers. Been to a fair few and all I can say is it disgusting.
Seguin Texas drains stank and there were those black drain moth flies all over the walls about 200 told staff merely shrugged.
The showers are not strong, most do smell and arent clean
Waco Texas didn’t even have a hairdryer. The lad on reception said he’d never had anyone ask! I have never been to a gym in uk Europe that hasn’t had one and most of yours do
I have to say I’m highly unimpressed
It’s freezing snow here in Waco and I’ve had to walk out with wet hair, very unhappy and if it wasn’t for a case of needing showers then I’d quit
What a disgraceful response, it’s for YOU to send a test customer in from Corporate, it’s for YoU to reach out to the Manager, NOT for me to return 300 miles as I move around and tell the manager. You are clearly not interested and shirking your responsibility to clients health, I’ve raised issues that could make people ill, I’m disgusted and will look at YMCA’s who have pools instead. Not good enough
Planet Fitness is a well-known gym that focuses on creating a comfortable and judgment-free workout environment. The gym is clean, well-maintained, and equipped with a wide range of cardio machines and basic strength equipment. It’s especially suitable for beginners and people who prefer a relaxed, non-intimidating fitness space. Membership prices are affordable compared to many other gyms, and locations are easy to access. However, it may feel limited for advanced lifters due to fewer heavy free-weight options. Overall, Planet Fitness is a great choice for casual gym-goers looking for convenience and value.
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A SJF · 1 review · Experienced 2026-01-23 ·
★★★★★
DirtyPlanet fitness in Port Charlotte FL (west)
Dirty, no working cleaning stations. It's obvious Saundra is no longer here, as when she was this place was always top notch!
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Mike Czinege · 2 reviews · Experienced 2026-01-21 ·
I’ve been a member of Planet Fitness for 5 years. I go to the location at 114th Street and Metcalf in Overland Park, Kansas. I’ve put up with leaky shower heads, no soap, in showers, and broken machines. They’ve finally updated a few pieces of equipment, and decided to reduce the number of cardio stations. They’ve drastically reduced the number of stationary cycling machines. There are now only 2 traditions exercycle machines, 2 recumbent bikes, and 2 spin cycles. Meanwhile, there are still 20 treadmills. Horrible decision. Now we wait for a regular exercise bike because there are only 2. I’m leaving.
Just to acknowledge great customer service when it is recognized. I’ve witnessed Noah at the front desk in Groton with staff and customers. My impression has been that he is very professional and great with the customers .
I just joined planet fitness and chose the black card so my partner can have the same benefits as I do when they go now as of Jan 2026 they won't allow your gym partner to use the back facilities. They have to get their own membership. That's just dissapointing!!!!
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JohnJames · 2 reviews · Experienced 2026-01-13 ·
★★★★★
Paid for the black membership and can’t…
Paid for the black membership and can’t use the tanning bed even though they’re empty. Don’t spend money on the black pass. You don’t get the value out of it.
