Plastic storage boxes supply top class storage solutions From craft to bedroom, school to industrial, houseware to garden, we have a wide range of plastic storage boxes and containers to suit any requirement. Prices ranging from only £1, with a huge ra...
Is plasticstorageboxes legit?
plasticstorageboxes (plastic-storage-boxes.co.uk) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-09-03.
They apparently 'pride themselves on good customer service' - what a joke!!!
Although products and delivery were ok, I requested a VAT invoice for my purchase after not being sent one on the 13/04/21.
It's now the 19/04/21 and I'm still waiting, after being fobbed off daily with 'it will be sent later'.. Tried calling multiple times but no-one answers the phone so the only way to actually speak to someone is on the live chat, who just tells you 'it will be sent later'.
Wish I'd have read the other reviews on here first - if you're reading this, take mine & others advice and don't bother with them!!
Disgusting company. Goods never received and still no refund. Daily I email them apart from a lady called LEEANNE who I think tries to help but the rest of the company couldn’t give a toss. This has been going on since March 4th. DONT use them. Once I get my refund I wouldn’t touch them with a Bargepole. Who are this Viss Solutions who took my money and who are supposed to be part of them !!!
Absolutely awful customer service. I am still awaiting a refund for two damaged boxes that I received. They have now stopped replying to my emails. I would avoid this company if you can!
DO NOT BUY FROM THIS COMPANY!! The chances are you won’t received what you’ve ordered. 3 weeks since ordering nothing has been received. After copious emails and unanswered calls I have now instructed for a full refund. This has also not been issued. These people are scammers. Stay well clear and purchase elsewhere!
Update 16th May 2021 - still no refund issued!!!!
Update 6th July 2022 - No refund and no items!!!!
The product was great but my main problem with their service is the delivery. Had to wait couples of week (more than what was expected). I grew impatient and had to call their customer service. Very bad assistance.
Update.. new boxes have finally turned up which is great. Delay in contact caused by 'servers being down'. From the amount of reviews that I've seen where people cannot get a response over long periods of time, I'm not sure I believe that. I just count myself lucky but won't risk any more orders.
Initial order of boxes arrived but two were broken. I was told I would be sent replacements. Nothing has arrived with no further contact. Tried contacting on numerous occasions by phone, email and messenger with no luck. Zero customer service. Spend your money elsewhere.
Stay away. Take ages to reply and that’s if they bother replying at all.
Ordered 10x smaller boxes and 3 big ones.
3 of the smaller ones broken, replacements sent. Then one of the replacements broken never been replaced
Only ever got 1 big box then they sent one more weeks later but forgot about the 3rd. Eventually after 2 months got the third and it was broken. Sent email and pictures and I am clearly being ignored.
All the boxes are stacked that tightly I doubt I’ll ever get to use any as soon as you pull they will break judging by the crap I have so far.
Utter crap and service to rival the crappy boxes . Fuming
I made a purchase with this company and still don't have the item that i paid for. I'm having the same problems as a lot of reviewers - received an email from VISS TOOLS LIMITED with a DPD delivery date and DPD tracking is still saying that they are "waiting to receive the item from the sender". I have also phoned this company numerous times but no one ever picks the phone up. All emails have been ignored so i had to open up a dispute with Paypal which this company hasn’t even acknowledged. Avoid this company at all costs!
Terrible customer service and seem very disorganised. Incorrect tracking information sent along with wrong delivery date. Only half the delivery was initially delivered with zero communication about why. Couldn't get anyone on the phone at all and eventually was told on webchat that the delivery company had the rest of the delivery ands it was up to them to resolve. Delivery company and tracking data disputed this. Made repeated further attempts to communicate but webchat was now switched off, still no phone calls answered and no response to my requests to be contacted for clarity.
Items in delivery were forced into a box that was too small for them resulting in damage to one of the pieces but at this point I cannot be bothered to persevere with them. Only bought from here to try and not buy from Amazon but guess I learned my lesson.
DO NOT USE THIS COMPANY! I ordered 8 storage boxes on different occasions last year. 3 of them did not turn up. I -mailed and they acknowledged that they had gone astray with the delivery driver. They offered me more but it was too late as I had to go elsewhere. I asked for a refund and was told in October I would receive one by the end of the week. I am still waiting for a refund. I have e-mailed more than 20 times and now they are ignoring my emails. I have telephoned them nearly every week and if you are lucky to get an answer (which is rare) they say they will get back to you yet they never do. The last occasion I rang Im pretty sure they were laughing at my frustration. I am now going to seek Solicitors advice because despite a letter before action they still do not seem to care. Terrible Terrible unprofessional company. Order at your own risk!
I’ve ordered 5 collapsible plastic crates - the delivery was quick, and that was the end of god things to say. The boxes were flimsy, but no rerun info was provided. After ringing up I was advised to email the customer service informing of return, attach order number and was given the address. So I paid for the return, and sent them back. That was two months ago. Four emails later, numerous phone calls to the non- working customer service line- still haven’t received the refund. Shocking.... Stay clear of this bunch of crooks.
Edited: since the review the company replied to my emails promising to look into it. Weeks have passed, I’m still holding my breath 🤣🤣🤣
Reply from plasticstorageboxes2021-01-29
Hi King Kongs Games
Thank you for leaving a review on Trustpilot, I apologise for the customer service we have provided and we will investigate why this has happened to you. Could you confirm your order number please? So we can help you resolve this matter and get your refund as well.
I apologise again for the inconveniences caused with your order
Kind regards
Plastic Storage Boxes
Terrible, don't use! I ordered some plastic drawers at the beginning of November when they arrived they had sent the wrong size, I emailed them immediately to inform them, they were slow to respond but said they would send the correct ones since then I have sent repeated emails asking where they are and eventually asking for a refund, occasionally I get an email back but most of the time they don't bother. It is now nearly 3 months since it since I ordered and they will not respond to my emails at all, i have the wrong drawers no refund and no contact from them. A lot of companies are working hard to stay a float in the current situation, this company clearly just can't be bothered!!
Very speedy delivery with fantastic packaging great prices when compared to other companies too with the same sturdy quality
Will definitely order again
delivered 300 miles away from where I live. Wont give refund
I asked to buy some chairs. They sent them to an old address 300 miles away from where I live. They claim that was a success. Steer as far away from these clowns as possible. Even the owner does reviews to make the company appear slightly less useless. Dont use!
Reply from plasticstorageboxes2021-01-21
Hi Mark
I am sorry to hear about this, I have investigated your order and spoke to DPD reagrding your order. They have confirmed delivering to your address on the 16th January at 11:51am alongside the delivery confirmation, they have provided a picture of proof showing the door number of your address as well as GPS proof.
We have delivered to the address you have provided on the order. When you have contacted our colleague regarding the new address, you were notified that the order has been procesed and dispatched thus meaning we were unable to change the delivery address.
In regards to the reviews, the owner has no control over the reviews as we have both good and bad reviews from customers
We want to help you to resolve this matter and we look forward to hearing from you
They phoned when the product was only available in a different colour to ask if I wanted to go ahead. Still arrived on time.Extremely well packaged and great price. What better service could you ask for ?
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