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Money & Insurance

Poloniex

ClaimedCollecting reviews

102 reviews

1.5102 reviews
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About Poloniex

Data updated
Website
poloniex.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
52 reviews
Replies to negative
22% (19/88)
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poloniex.com

About this business

Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide.As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader.Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence.Poloniex — Always On, Trade Freely. Trade with Zero Fees.

Written by the business, not verified by us.

Is Poloniex legit?

Poloniex (poloniex.com) has a 1.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-09-04.

What people say

𝐊𝐀𝐋𝐑𝐎𝐋𝐈𝐍𝐂.𝐍𝐄𝐓Canada · 1 review · Experienced 2025-03-28 ·

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

𝖠 𝗍𝖾𝗋𝗋𝗂𝖻𝗅𝖾 𝗌𝖼𝖺𝗆 𝖻𝗈𝗍𝗁 𝗍𝗂𝗆𝖾 𝖺𝗇𝖽 𝗆𝗈𝗇𝖾𝗒 wastwd i found that they do not allow 𝗐𝗂𝗍𝗁𝖽𝗋𝖺𝗐 𝗆𝗒 username/name 𝗉𝗋𝗈𝗏𝗂𝖽𝖾𝖽 𝗍𝗁𝖾 𝖿𝗎𝗇𝖽𝗌 𝗐𝗂𝗍𝗁𝖽𝗋𝖺𝗐 𝗁𝖾𝗅𝗉

madelynsandsUnited States · 1 review · Experienced 2025-03-20 ·

i'm just grateful I didnt have to go back to zero after all the years in this space, had multiple issues with my deposits, almost $2500 in total to this site and they had no intentions to resolve it despite me contacting them severally and using

i'm just grateful I didnt have to go back to zero after all the years in this space, had multiple issues with my deposits, almost $2500 in total to this site and they had no intentions to resolve it despite me contacting them severally and using all means at my disposal, it got sorted eventually though all thanks to the name on the D P image on my bio

D
DiakoGermany · 1 review · Experienced 2024-11-14 ·

My account blocked with no reason!

They froze my account and won’t even let me log in. There was no warning, and I haven’t accessed my account in the last five years, yet now they have blocked it! However, I still receive their promotional emails. I contacted support, but I haven’t received any response. I had several transactions there a few years ago, but now they won’t even let me log in! What is going on? Where can we take legal action against them?

Vagner MacedoBrazil · 1 review · Experienced 2025-02-07 ·

Poloniex Frozen My Account and Funds Are Unrecoverable

I made the mistake of leaving funds in Poloniex, and now my account has been frozen without warning. I provided funds from a now-defunct exchange, meaning I cannot meet their proof of asset source requirements, which makes recovering my funds impossible. I have contacted Poloniex support, but they are asking for transaction details that I can no longer retrieve due to the closure of the original exchange. This situation is unfair and unacceptable, as my funds were legally acquired and deposited before my account was frozen. Poloniex should review their asset verification policies and allow alternative ways to prove fund legitimacy. Otherwise, they are simply seizing customer funds without a clear resolution process. I warn others to avoid leaving assets in Poloniex, as they may freeze your account without viable options for retrieving your money.

M
MikeAUnited Kingdom · 9 reviews · Experienced 2025-02-05 ·

Poloniex no longer trustworthy since recent hack

I trusted and was reasonably content with Poloniex since about 2016. Then Google Authenticator 2FA "lost" my Poloniex account so I could not log in. Now I'm being asked by Poloniex support staff Min Han and Christina He (SE Asia) for proof of ID and transactions way beyond what international banking or border control requires (wife Chinese and UK/Europe border control officer). It's so far taken several days with every excuse being used not to let me in. Former pilot entrusted airside and across borders, but not to Chinese operating from what looks like Singapore. They are causing a lot of distress to a lot of people. And trying to keep me from substantial funds. Wife says many Chinese change minds with changed wind. What's next? A video of me swallowing bath liquid and blowing bubbles from my bum?

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MaksuedsonBrazil · 2 reviews · Experienced 2025-01-26 ·

I tried to sell USDT through P2P

I tried to sell USDT through P2P, but the buyer tried to scam me. He requested my WhatsApp, marked the payment as made, but didn't pay me. He sent me a fake email from the partner exchange, and I provided proof that I didn't receive any payment, including a video of my account bank. And so far, nothing has been resolved."

explosiveLatvia · 1 review · Experienced 2025-01-18 ·

Disappointing experience with Poloniex

Disappointing experience with Poloniex: tokens not credited, and support is unhelpful My Poloniex user ID: a536a77d-8a6e-4098-b796-172c13e36431. I encountered a serious issue while transferring tokens to Poloniex, and so far, I haven’t received any constructive solution from their support team. What happened: I transferred TRUMP tokens from the MEXC exchange to Poloniex, relying on the fact that the tokens matched in name, network (Ethereum), and price. Here are the transaction details: Transaction hash: 0x83192aa6d3b5e4f7a7776f838e783de3cd070201a78e02ee58d193c066f04262 Contract of the sent token: 0x6aa56e1d98b3805921c170eb4b3fe7d4fda6d89b Contract of the token supported by Poloniex: 0x576e2bed8f7b46d34016198911cdf9886f78bea7 The tokens successfully arrived at my Poloniex wallet address ( 0xeAb17FaBE3018B854a2CcD68Cdbd2f03d2Bf6D89 ), but they weren’t credited to my account because the contract didn’t match. Support’s response: After waiting for two days, I received a generic response from Poloniex support stating that they couldn’t do anything about it. Instead of offering a solution, they merely sent me a link to their supported token contract. Possible solutions: Since they control the wallet address where my tokens were sent, I suggested a few possible solutions: Add the token contract to their system to either return the tokens or credit them to my account. If that’s not feasible, they could: Block my account. Create a new Ethereum wallet address for me. Send me the private key to the current wallet address so that I could attempt to recover the tokens myself. Unfortunately, my suggestions were either ignored or rejected outright. Why this matters: As an exchange, Poloniex should provide reliable services and support for their users. Ignoring situations like this and refusing to help erodes trust in their platform. This isn’t the first time Poloniex has mishandled user tokens, and I strongly believe they need to reassess their internal processes. Conclusion: As of now, my tokens are stuck at their wallet address, and no real action has been taken by their support team. I strongly advise other users to be cautious when using Poloniex, especially when transferring tokens with identical names but different contracts. I hope that Poloniex notices this review and takes the necessary steps to resolve the issue. If the problem remains unresolved, I’ll have no choice but to continue sharing my experience with the crypto community.

Heidrun BeerDenmark · 7 reviews · Experienced 2025-01-07 ·

My first deposit disappeared

My first deposit disappeared. Support chat said they would create a ticket, but I never received a mail about it and now there is no more support chat, only a form to send in. Profile settings cannot be edited, Google Authenticator is recommended but cannot be activated. Fortunately I deposited only 0.1 SOL, but this is still money. 😡😡😡 Update: 8 days later it appeared and now trading and support are also functioning. The slow speed of establishing a new account is not acceptable, but they did not steal my money.

ushaan singhSouth Africa · 6 reviews · Experienced 2024-08-01 ·

Poloniex Stop Scamming

Poloniex used to be one the best exchanges but nowadays they Poloniex used to be one of the best Exchanges bug now they have become very Shady. After Oneday Users IP addresses are purposely blocked off and can no longer access Poloniex website this is sick and needs to be exposed, for their crap, they also hold the trades the Buy & Sell orders dont go through they disable coins from withdrawals😡 Apparently Justin Sun now owns Poloniex not sure how far this is even True CRUX SACRA SIT MIHI LUX NON DRACO SIT MIHI DUX VADE RETRO SATANA NUNQUAM MIHI VANA SUNT MALA QUAE LIBAS IPSE VENENA BIBAS

Lavdim AliuKosovo · 1 review · Experienced 2024-11-10 ·

Disappointing Experience with Poloniex

I’ve had a very disappointing experience with Poloniex. My Dogelon Mars (ELON) assets have been stuck on the platform ever since they reported the wallet being under maintenance. Since then, I have contacted their support team multiple times, but I keep receiving the same generic responses without any concrete resolution. The wallet remains “under maintenance,” and no one can provide a clear explanation or timeline for when the issue will be resolved. For a platform of this scale, this lack of transparency and accountability is unacceptable. I strongly urge Poloniex to show more transparency and take concrete steps to resolve this issue. At the moment, I cannot recommend Poloniex to anyone looking for a reliable platform to trade cryptocurrencies.