PoolWarehouse.com (poolwarehouse.com) has a 3.9 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Casey JC · 1 review · Experienced 2026-04-24 ·
★★★★★
I recently purchased several parts
I recently purchased several parts, and unfortunately one arrived damaged during transit. However, the process to resolve the issue was incredibly simple and stress-free. Jacinia Candelaria provided outstanding customer service—she was kind, responsive, and genuinely helpful throughout the entire process.
Everything was handled quickly and made right in the end, which I truly appreciate. Because of this positive experience, I will absolutely continue shopping with PoolWarehouse.com and highly recommend them to others.
Dustin walked us through the entire process, he was very helpful. But more importantly, he was patient and kind.
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michael callahan · 2 reviews · Experienced 2026-04-15 ·
★★★★★
This was the worst customer service…
This was the worst customer service department I have ever dealt with. Their web site and the sales rep said the order would ship within 1-2 days of placing the order.
I followed up numerous times and was then told it would ship 1-2 days after they place the order with the warehouse. I continued to follow up daily and they were not able to tell me if the order shipped or when it will ship..they said the warehouse hadn’t responded to their e mail, they left early one day because they weren’t feeling well, they had a weekly meeting this morning and they were working on 72 other orders
I initially placed the order on 4/15 and received it on 4/30. Numerous times I told the customer service rep who had an attitude that they should change their website which states orders ship out within 1-2 days of placing the order. Clearly this is not even close to reality
Going forward, I will NEVER purchase anything from pool warehouse
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C.C. · 1 review · Experienced 2026-04-27 ·
★★★★★
Amazing customer service
Katelyn provided prompt customer service and was so helpful and kind. I will definitely shop here for pool supplies whenever I can.
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Sharon · 2 reviews · Experienced 2026-04-23 ·
★★★★★
Dustin was great to work with
Dustin was great to work with. Our pool table came without any glitches when it was supposed to. We are excited about the quality of the table.
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Larry - Fort Wayne, IN · 3 reviews · Experienced 2026-04-22 ·
★★★★★
Excellent Customer Service
Jacinia has helped care for an issue with a product not to the fault of Pool Warehouse. Appreciate her very much.
The customer service is quick to give you an answer when you send them an email. So far no complains. However, my pool hasn't arrived as I type this but am expecting it tomorrow.
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Romain Pino · 1 review · Experienced 2026-04-20 ·
★★★★★
Terrible experience
Sales rep was great — professional and nice. But he sold me the wrong product.
When I called to fix it, customer service was a disaster. Rude, obnoxious, and the woman I spoke to (apparently the manager) was downright horrible.
Unacceptable attitude. This kind of behavior will cost you customers. You seriously need to look into who you have handling your clients.
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Steve Raczka · 1 review · Experienced 2026-02-19 ·
★★★★★
Renee B was fantastic
Renee B was fantastic. She was prompt to respond and was very helpful.
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Christy King · 2 reviews · Experienced 2026-04-17 ·
★★★★★
At first the customer service was…
At first the customer service was great. THEN came the delay in shipping. Advertises as ships in 1-2 business days. WRONG. Then came a leak in the liner. Had to lose my installer, pay for a new liner AND another installer to come. Customer support was lacking. Was even told "I have 38 emails in front of you and will have to work overtime to catch up"! AS WATER IS LEAKING UNDER MY DECK AND HOUSE!! 5 days later and no resolution other than I need to order another liner, pay the installer to uninstall the bad liner and reinstall a new one. Of course I am being shown all the fine print of things they do not pay for in case this happens. OK my bad for thinking they would actually help in this situation. NEVER AGAIN will I do business with POOL WAREHOUSE. Not to mention the pool is subpar. I wanted a pool similar to the one I'd had for 20 years. This is very cheaply made even though I called to make sure it was good quality. Didn't even get a cheap one that they offer because I need it to last a few years.
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michael mangliers · 1 review · Experienced 2026-04-09 ·
★★★★★
Amrit was great to work with and made…
Amrit was great to work with and made the whole process around my damaged pool wall panels feel easy and stress-free. Really appreciate the responsiveness and support throughout
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Steve Lopez · 1 review · Experienced 2026-04-09 ·
★★★★★
Renee was very responsive to an issue I…
Renee was very responsive to an issue I thought I had but turned out that all was good. She kept checking back with me to make sure all was good.
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customer · 2 reviews · Experienced 2026-03-30 ·
★★★★★
Pool Warehouse's Excellent Customer Service
The service Customer Service Representative Jacinia Candelaria provided to resolve my issue was excellent. She kept me in the loop all the way along and responded quickly. I definitely will be purchasing future pool products from Pool Warehouse because of our interaction.
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Jen · 1 review · Experienced 2026-04-06 ·
★★★★★
Dustin and Britney
Dustin and Britney - huge help always! Poor Britney - I email her A LOT and she always helps me and does monthly check ins! Everyone there has been extremely helpful!
Great company and great products - honest people !!
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nelson foster · 1 review · Experienced 2026-04-05 ·
★★★★★
i called and got Jason
i called and got Jason. He was fantastic to work with.He took the time to make sure I got the correct part that i needed. Every company needs a Jason!!!!!!
j
Had an issue with our pool pump failing under warranty. PW sent out a replacement within a few days. Good customer service. Renee B was very helpful and kept us in the loop during the entire process.
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Jane Smith · 1 review · Experienced 2026-03-10 ·
★★★★★
Dustin and Renee was very helpful in looking for…
Dustin was very helpful in looking for the right pool. Renee in customer service was awesome in helping resolve a problem. This is a terrific company to order from! If you have any problems they are on it immediately and stay on it until it is corrected. I will definitely be doing business with them again!
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Jim P · 3 reviews · Experienced 2026-03-02 ·
★★★★★
Delivery problem
Everything went well when making purchase. Then came delivery time. Called to make sure if I ordered on Feb 19th, it would be here before March 4th as I had a business trip. Receive an email that it will ship on March 3rd and I will not be here for delivery. So much for ships in 2 to 3 days. Emailed custom service and was connected with Renee B. With a little tack on her end, she was able to change delivery to the day I returned home and 3 days later, pool was received. Do to the fact that Pool Warehouse tells you how the package is wrapped it was easy to see that it had been opened and rewrapped. After inspection found 1 piece missing. Sent pictures of all packing and missing part number to Renee B. Two days later missing part was delivered. If not for Renee, I would have canceled order and looked elsewhere. What is missing in today's marketplace is a company that has true customer service. Pool Warehouse you have a keeper.
Jim
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Bradley Post · 1 review · Experienced 2026-03-19 ·
★★★★★
Extremely upset with my purchase
Extremely upset with my purchase. I build soaking tubs for a living and have purchased 30 waterway iron might pumps in the past. This was my first from poolwarehouse. When the pump arrived it was in a shipping box with the waterway box within that box. I noticed that one long side of the waterway box was opened so I lifted it out with the other side down. Turned out that side was opened as well and the pump fell out on my dinning room floor damaging my wood laminate. Definitely makes for an annoying experience. Also I found out a few days later that the pump was missing the rubber gasket that sits over the electrical connections. To make it more water resistant. By this point I needed to install the pump the next day for a client, so I was stuck with it.
I've not once had either of these issues happen and since both happened as once it makes me assume that I ordered a used or definitely "open box" item that was advertised as new.
When I reached out to poolwarehouse the first response was sympathetic and that's all really I was looking for. Being heard so it doesn't happen again. I never asked for any reimbursement or anything. I then received another email from jacinda (apparently she's the head of customer service) and definitely felt the opposite to that first email. It was cold and calculated. She stated that she reached out to the manufacturer and they said that the internal box was closed and that's that. Whatever. I'm annoyed and moving on. Not buying from a company then sells "open box" or "used" items as new. I have a business to run.
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Dana Etghayi · 1 review · Experienced 2026-03-25 ·
★★★★★
Dear Pool Warehouse Team,
Dear Pool Warehouse Team,
I wanted to take a moment to share how satisfied I am with the exceptional customer service I received from Renee B., your Above Ground Customer Service Manager.
When I contacted customer service regarding not having a vacuum plate for my pool, Renee went above and beyond to assist me. She took the time to thoroughly investigate whether a vacuum plate was even supposed to be included with the pool I ordered. Her communication throughout the process was clear, professional, and greatly appreciated.
I’m happy to say I received the vacuum plate today, and I couldn’t be more pleased with how everything was handled. Renee’s dedication and attention to detail truly made a difference, and it reflects very positively on your company.
Thank you again for such outstanding service.
