Costumer service agent. Renee
Renee was awesome. She was very knowledgeable of the process and her follow up was excellent! I knew I was in good hands! Thank you Renee
About PoolWarehouse.com
Data updated- Website
- poolwarehouse.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 0% (0/26)
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Is PoolWarehouse.com legit?
PoolWarehouse.com (poolwarehouse.com) has a 3.9 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Get everything you need while saving lots of money!
I've been ordering from Pool Warehouse a couple of years now. These guys go above and beyond to help every single time. Pricing, product availability and customer service is the best in the business. Today Dustin H. helped me with getting the right size salt cell system for my pool and also helping me with determining how much salt I needed to open my pool. Always a happy customer with these guys!
Excellent service
Excellent service. All of my questions promptly answered.
Jacinia is very professional and…
Jacinia is very professional and informative she helped in in 1-2 no problem great customer service
Great customer service
Amrit was very helpful, manage to fix an issue I had with my order in a very timely manner.
Renee B very helpful
I called and Renee B was so helpful. Very easy to talk with and even sent me info on how my shipment would arrive. So happy that the phone number was on their website.
Customer Service Excellent
I ordered pool liner 3-16-26 which showed Pool Whse had in stock. Unfortunately it was not in stock. Renee B was very apologetic in her email to me. What she did next was super nice by calling a supplier to get what I wanted on this day 3-17-26. That’s good customer service. She credited my 1st order and got the new one ordered asap. Very happy with the professionalism on her part! Thanks Renee B.
Excellent Experience!
Excellent Experience with Pool Warehouse We had an excellent experience working with Pool Warehouse from start to finish. The entire process was smooth, professional, and exactly what you hope for when making a purchase like this. The service we received was outstanding. Dustin H was incredibly helpful throughout the process and made sure everything went perfectly. He was knowledgeable, responsive, and took the time to make sure every detail was handled the right way. Delivery and installation were flawless. The team arrived on time, handled everything with care, and made sure everything was set up exactly as it should be. It was one of the easiest and most professional experiences we’ve had. If you’re considering working with Pool Warehouse, we highly recommend them. Excellent service, great people, and a perfect experience from beginning to end. Timothy Haygood
Rene is what made my experience…
Rene is what made my experience spectacular
Pool Warehouse is always THE BEST- They…
Pool Warehouse is always THE BEST- They will take great care from start to finish. I built my pool with them and now replaced the liner- The prices are always top notch- Give Pool Warehouse a call- and Bailey! Go Hogs!
Renee went above and beyond to help me…
Renee went above and beyond to help me secure the right pool for my needs. From the beginning, she assisted me with the best customer service. She was very understanding and was very quick to respond to all of my emails! I appreciate all her help.
The way Jacinia Candelaria took care of…
The way Jacinia Candelaria took care of an issue I had was very commendable. Thank you for having such a great representative.
White plastic bushing not included
A bushing that was in the original wet end housing that I ordered was not included with the new wet end housing that I received. Luckily, I was able to take and reuse from the one I was replacing but this seems like a part that should be included as it was internal to the housing. Also, link from tracking email did not work. I was able to copy the tracking number and manual track through FedEx so not a big deal, but website/tracking link could be improved.
Savannah G and Amrit CN did an…
Savannah G and Amrit CN did an excellent job of expediting two basketball standards that was needed for a sport court that was under construction in a youth camp. They were able to get our order to a small town in Arizona two weeks ahead of schedule and we are now back on schedule thanks to Savannah and Amrit.
Great experience with this company
Great experience with this company! Highly recommend. Jacinia did an amazing job of addressing our issue quickly and efficiently! Thank you!
Loyal Customer
I have been a customer for a few years now, and naturally being across the country does not help when having to ship fragile items. But if there has ever been an issue, whether it be shipping and/or receiving something damaged, their customer service team has always been top notch. Jacinia C specifically, aside from being prompt and efficient, she just went above and beyond, providing comfort and overall making a stressful experience be quite painless.
Excellent service
Part exactly what was described. Rapid delivery, only took a week from order date. Would order from here again.
Don’t buy here
Atrocious customer service and their products don’t last or work well. Extremely overpriced
Renee B was on top of all my questions…
Renee B was on top of all my questions you guys have a great service rep. department!
I purchased a 15x30 oval pool
I purchased a 15x30 oval pool last year. I was in a bad car accident that left me paralyzed from the waist down so it took several months before I could get the pool installed. When the installer started putting the pool together, there were several parts missing. Renee and your staff worked hard to help get the issue resolved even though it was several months and the 30 period expired. I'm expressing my sincere thanks for the excellent customer service provided to me. I may not be able to get in the pool myself for now, but my husband and son will surely enjoy it. Please express my thanks to Renee and your staff.