Popinabox (popinabox.com) has a 3.2 out of 5 rating on OK.one, based on 15 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 27% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-09-02.
So I’ve been chasing an order for six months from their company Pop In A Box. Then today i get a reply saying: “Please take note we no longer produce pops for purchase. “ And lo and behold if you look at their website, Pop in a Box no longer sells “pops”. The why aren’t they telling people that already have orders placed with them? Customers money sat with them! The positive reviews here don’t feel genuine to me. My advice, avoid all shops from The Hut Group.
I've ordered from this site twice. The first time took ages to arrive. The second time I pre-ordered in August for August delivery. It was ordered as a birthday present. It's now October and I've not received the item. I had to contact them for an update and it was immediately cancelled without informing me why there's been a delay or why it's been cancelled. Absolutely horrendous service and I will never order from them again.
Hi Abbie, Thank you for taking the time to leave a review. We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account? We look forward to getting this resolved. Kind Regards, Liam
I canceled two orders because I was afraid they weren’t going to fulfill these two orders. Very dissatisfied with this whole ordering/pre-ordering process at Popinabox, I feel like I’ve been ripped off/scammed. Was charged on my card and I didn’t even receive anything for months even when the product is already released. I really don’t like the way this company does business it’s very stressful on the consumers part. This will be the last time I ever shop on Popinabox. I’d like to say it’s been fun collecting & all, but it’s been nothing but headaches and tons of damaged items, that come from the actual warehouse & are not even damaged from the shipping. Horrible packing especially for a company that is shipping highly sought after collectibles. These last two orders the spider-girl and the Venom on throne Funko Pops! that I had to cancel because of their errors in the system or whatever happened. That just really did it for me, to not want to shop here. Also spread the word to warn people of similar outcomes if they do shop here. This will happen. To me they are giving consumers false hope of receiving an item which isn’t a good look at all. I only give two stars because of the support representatives have always been nice. However the higher ups need to seriously take a look at how they treat orders and the people that place those orders, to treat them/their orders with much more urgency. I’m very upset I had to cancel them when I really didn’t want to. I was just very fed up of waiting, only to browse the site to find out the exact item I ordered is sold out & may not even ship to me ? I want to make sure I get the proper refund for these. My order numbers were : (Venom on throne #358651202) & (Spider Girl #316230772) Pros : Exclusive Funko Pops! Big Variety Somewhat decent customer service Prices Cons : Bad packing Long wait times (pre-orders & in-stock) Damaged items May not even receive item(s) No updates on order(s) status
Hello Thank you for taking the time to leave your review. I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently. At present I cannot locate your account, can you please contact us via one of the contact options on site. We look forward to getting this resolved. Kind regards, Kayleigh
Generally good when Pop's are in stock, but never do a pre-order. I currently have 4 pre-orders running, 2 of which I've been waiting 6 months to be fulfilled. They oversell the pre-orders and then don't tell you when or if you will get them. The least they could do would be to inform buyers that something is happening. The only advice I can give for shopping at Popinabox is never pre-order. Their communication is truly terrible. At worst, shopping there is like investing in a bad Kickstarter campaign.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Charlotte
Edited with order number in the hope something will be done about it. ORDER NO: 259183454 They steal your money! I pre ordered and paid for an item on 2 December 2020. It was due in January - it never arrived. I had to contact them to find out where it was and then it was due in March, then May, then July!! Never did they contact me to advise a change in expected date of stock. In September I tried to change my address on my account as I had moved house, however the system can’t do this so advised they had to cancel the order!!! Seriously?!! Anyway they are now saying that payment was never taken for this item so no refund is due!! I have been backwards and forwards with different people via messages - as there is no phone number to call anyone. Twice I have emailed a copy of my PayPal statement showing the payment, then they tell me I will receive payment in 3-5 days. I never receive it! So it just goes round and round!! They have had £26.99 of my money for almost a year! Now denying they even have that!! NEVER EVER USE THEM!!!
Hello Angie, Thank you for taking the time to leave your review. I am sorry to hear of this matter and I do want to get this looked into. At present I cannot locate your account, can you please update your review or contact us via your account or Social Media. I look forward to getting this resolved. Kind regards, Nicola
If you're buying a pop that's in stock go for it, but never preorder with them! They oversell preorders and just sit on their thumbs when you try to get any help regarding them. Advice to pop in a box: Only sell preorders for the merchandise you're going to actually get in.
Hey Kyle, Thanks for leaving your review, I am sorry to hear of this issue! I would like to get this looked into and resolved for you. Could you add your order number to your review or alternatively, pop over a message via your account, Live Chat, Facebook or Twitter and a member of the team will be happy to help with this! I’m sure we can get this resolved for you as we know how important your Pop! Collection is to you! 💙 Kind regards, Nicola
I recently ordered using after pay as my payment. I had tracking info in the beginning of purchase and now its going on 3 and a half weeks and I have not received my order and no longer find info on my purchase order. I am still paying for them and recently I have tried to make several purchases and my order keeps getting declined with no reason.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are sorry that we have not managed to meet your expectations on this occasion. We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback. Kind regards, Matt
Honestly perfect service... always prompt with any of my queries always friendly too! Pops always arrive in perfect condition and been my go to for all my pops since i started collecting over a year ago! Heres to many more years!
Hello, Thank you for taking the time to leave your review. It's always such a pleasure to receive this feedback from our loyal customers. Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist. Take care, and have a lovely day. Kind Regards, Sue
Usually a good service and nothing to complaint, but the last 2 orders arrived with both the boxes damaged and one had the pop upside down. Damaged materials, it's happen but the customer service is awful it's being two weeks of back and forth in email,instead of dealing with it in one day. Also they didn't refund the return packages yet(packages didn't arrived at the facility),but they could refund the money spent to return the packages, even when it's being two times,I sent them the receipt. I would usually give a 5 star rating but they got to work on the Customer Service and the return package policy because it's really bad
We do appreciate your feedback, and we will use this information in order to improve on our service standards moving forward. Please accept my sincere apologies for the inconvenience that this may have caused and if you need any further assistance, please contact us through your account and we will be more than happy to help. Kind regards, Tracie
The customer service in fb messenger is vey responsive and helpful...
Hello Jhekk, Thank you for taking the time to write a review! If you need further information in the future, please do not hesitate to contact our customer service from your online account. We wish you a wonderful day, Team PIAB Italy
I love this company! I buy my son his pops from here and it is great value when you get a subscription every month, patience is key with this company as shipping is often from the US
Have spent a lot of money with this company and never had a bad experience with any of the pops. Never had to get in touch with their customer service team so not sure about that. But for us its been great getting pops from them.
I ordered one item yet I mistakenly got a different item. However, the help I received from from Lauren (who was on customer support) was wonderful! they took time, talked me through what to do and explained the questions I asked. on top of that the process of ordering products and the quality of such is also great. highly recommend!
I have sent them to ask them if i could change my subscription and they answered that i could not but anyways i have done the mistake. They were very kind and really fast answering my questions. Both Jack and Alexandra where very helpful. I do liked the way we discussed and i hope we will have the same awesome communication again in the future.
Great company, perfect for any Funko fan. Recently my partner got a chase Pop with his order from POIB (valued at £40+) for the regular pop price. Customer services are great, always reply straight away. Items are always packaged well. I recommend them highly.
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