Tech, no-tech support
Great system when it works, but no tech support whatsoever.... be ready to wait on hold for hours before talking to a live person. Today, I have been with tech no-support for over 5 hours & my store is still down. Orale Liquor.
About POS Nation
Data updated- Website
- posnation.com
- Category
- Business Services
- Location
- United States · Charlotte,NC
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 29% (2/7)
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Is POS Nation legit?
POS Nation (posnation.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 29% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Satisfied
The POS Nation and ComCash systems operate perfectly. Everyone who helped with the setup was attentive and professional. We experienced extreme difficulty is obtaining our purchase rebate. After multiple phone attempts, we finally received response, an apology and compensation for the POS Nation mistake. I hope in a few months to be comfortable with a 5 Star review.
Excellent customer service
Excellent customer service. Employees are friendly and helpful
Reply from POS Nation2025-06-27
Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued POS Nation customer!
GREAT SERVICE AND FRIENDLY CONVERSATION…
GREAT SERVICE AND FRIENDLY CONVERSATION .THANKS "SOORAJ". GREAT JOB AND HE KNOW WHAT HE DOING
Reply from POS Nation2025-06-17
We are glad to hear that you enjoyed your experience with Sooraj, and that he represented POS Nation well. We look forward to working with you again soon!
Saumil talked me thru my problem
Saumil talked me thru my problem and got me reconnected
Reply from POS Nation2025-06-17
We are glad to hear that you enjoyed your experience with Saumil, and that he represented POS Nation well. We look forward to working with you again soon!
We had POS Nation for years using Cash…
We had POS Nation for years using Cash Register Express. They discontinued support for CRE and told us we would get new computer hardware if we switched at no charge. We switched software and got no computer. Customer support sucks and will not respond with any help to fix any problems once we switched over to Comcash by POS Nation. Comcash is trash compared to the system they made us switch from. Truly awful experience and do not recommend. We will be looking for a new POS system.
Journal Entry Errors
We are using the ComCash POS system for our accounts receivable. We had an error that resulted in a journal entry needing to be made on two accounts. We made an error in entering it which caused the balances to be incorrect. When we deleted the journal entry it did not remove the incorrect entries from the customer accounts. I then had to call tech support which resulted in and hour and a half wait on the phone. They did finally get the balances corrected but informed me they were unable to remove the incorrect transactions from the customers statements. I will now have to print and use white out before I can email the customers their statements. This process should be much easier and friendly to use. We are all human and mistakes are going to happen. They should be much easier to correct. I was contacted by a tech who was very helpful and resolved the issue.
Reply from POS Nation2025-05-22
Hi Rhonda, we are sorry about the issues you encountered, but I am glad we were able to resolve them for you. Thank you very much for the feedback on an area where we can improve. We look forward to helping you again!
Technical customer service is okay
Technical customer service is okay, but when they fix the issues they break other sides. they will tell you our second level team will fix or get back to you. nobody calls you back or fixes the issues. the entire support is outside the USA. bottle pos and pos nation is the same. not worth it to have it. its unreliable soft where.
Great service
Great service with just a few areas for improvement. Overall, I had a very good experience. The service was efficient, and the Tech Support Agent Mr Sooraj was friendly and responsive to my needs. Everything was good, just the process was kind of long over 3 hours and there were a couple of small issues that could be improved — such as a slight delay in remote connecting tools and a bit of confusion during the setup particulary for Card Swiper processor that gave us a hard time getting it setup. That said, I appreciate Sooraj effort and assitance on it, he defenitely solve the issue
Paul was absolutely fantastic
Paul was absolutely fantastic! He answered every question we had and was very knowledgeable! He was the best
Reply from POS Nation2025-04-17
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
Absolutely 10 star service
Absolutely 10 star service. Don is brilliant, through, and able to address issues quickly. Outstanding service.
Reply from POS Nation2025-03-26
We are glad to hear that you enjoyed your experience with Don, and that he represented POS Nation well. We look forward to working with you again soon!
Parth was very helpful in solving my…
Parth was very helpful in solving my needs with our new system!
Reply from POS Nation2025-03-24
We are glad to hear that you enjoyed your experience with Parth, and that he represented POS Nation well. We look forward to working with you again soon!
very helpful and prompt
Reply from POS Nation2025-03-24
Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued POS Nation customer!
We recently worked with Paul from…
We recently worked with Paul from Comcash during our preparation for our new POS installation, and his assistance was outstanding. He helped us locate critical files on the server, ensuring a smooth setup process. Paul was incredibly patient and a great listener, taking the time to understand our concerns and guiding us through the process step by step. His professionalism and expertise made a challenging task much easier. We truly appreciate his support and highly recommend him for any technical assistance!
Reply from POS Nation2025-03-19
We are glad to hear that you enjoyed your experience with Paul, and that he represented POS Nation well. We look forward to working with you again soon!
DEBIT MACHINE WAS NOT WORKING.
SAUMIL DID A GREAT JOB GETTING US BACK UP AND WORKING AGAIN.
Reply from POS Nation2025-03-17
We are glad to hear that you enjoyed your experience with Saumil, and that he represented POS Nation well. We look forward to working with you again soon!
ANNIE
ANNIE , was perfet, excellent everythin was excelent,.
Reply from POS Nation2025-03-17
We are glad to hear that you enjoyed your experience with Annie, and that she represented POS Nation well. We look forward to working with you again soon!
Support guy was very vey helpful
Reply from POS Nation2025-03-10
Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.
Quick & Efficient
Amaan was very good, quick, and efficient resolved my inquiry in minutes.
Reply from POS Nation2025-02-27
We are glad to hear that you enjoyed your experience with Amaan, and that he represented POS Nation well. We look forward to working with you again soon!
ANNIE THANK YOU FOR YOUR HELP.
Reply from POS Nation2025-02-24
We are glad to hear that you enjoyed your experience with Annie, and that she represented POS Nation well. We look forward to working with you again soon!
Knowledgeable and Quick!
Reply from POS Nation2025-02-21
Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued POS Nation customer!