Premium Home Source

Hazel was great

Hazel was great! She ensured that I received my replacement parts and the installation video.

Great customer service

Great customer service, very responsive and helpful when I had an issue. Timely delivery.

Commendable Customer Service

This is a follow up to a previous review: I must commend Astrid from Customer Service for helping me recover from a disappointing experience. I appreciate the fact the PHS actually cares about customer satisfaction (a lost art). She has made my experience so much better. I realize that sometimes you just need to contact 'the right person' in order to get redress. Additionally, I am elated with the option of a token to compensate for the previous inconvenience. Thanks Astrid! Thanks PHS.

PHS was so easy to work with!

PHS was so easy to work with, answered every question I had, we're eager to get me my appliances in a timely fashion. I was under construction and they offered to hold things till I was ready to receive them all at one time. Their prices were the absolute best, better than everywhere else. The delivery team was great as well, you can pay for in home delivery and the 2 men that brought my things in opened everything, assisted with handle installation and put them in place if I wanted. It was just top notch service from start to finish. We couldn't be happier.

Anna and Customer Support

Working with Anna and her customer support team was great. They quickly replied to my request for kitchen faucet product warranty replacement. Best experience!

Questions and Concerns

Every question or concern I had was immediately answered and rectified.

Great customer service

Great customer service! I got the chance to speak with several agents and all were very helpful, honest and kind. They even flagged a sale I was unaware of before I purchased, what a team!!

Fast response

Damaged appliances poor service…

Updated Review: Customer service returned the damaged fridge and replaced the damaged dishwasher face. The representative assigned to my claim was responsive and helpful. They have resolved the issue for me. Bought an appliance package with fridge, range and dishwasher. Wasn’t on the jobsite when delivery was received. Fridge and dishwasher were damaged severely. Also fridge did not have an ice maker. Tried to file a claim, all the customer service reps (everyone of which spoke broken english) were completely unhelpful. Said I just had to send a an email to support and hope for the best. As a builder this is the fist and last time I will work with this company.

PHS is great

PHS is great. Their entire customer service dept is so easy to deal with. I dealt mainly with Alex, who provided top notch service at all times. They never left you in the dark and kept you updated. Would highly recommend them.

She was very helpful and very nice 👍 👌

Premium Home Source gets an A++!…

Premium Home Source is an excellent resource for top-of-the-line appliances at excellent prices! Their customer service is top-notch! And, their delivery service gets an A+ as their driver went above and beyond to get our stove placed. Highly recommend!!

Amazing customer service

Amazing customer service. They went above and beyond.

Great product selection

Great product selection, service and help when I needed it. Thanks

Premium Home Source Customer Service it the BEST!

I was a bit concerned about the service from the manufacturer of the appliances I just bought. However, thankfully I bought them on Premium Home Source. There customer service has been OUTSTANDING. They are very responsive, knowledgeable and caring. I would give them more than 5 stars if I could.

Astrid was helpful

Astrid was helpful, informative and made sure my delivery was taken care of. Greatly appreciate working with such a professional company!

OUTSTANDING SAVINGS

I,m very satisfied with appliances and the outstanding customer service...They got a very good saving on these appliance right now. The time is now to buy them...THANK YOU, THANK YOU, THANK YOU...!!!

An excellent costumer service..

I purchased a set of kitchen appliances but realized they did not match in color. The following day, I contacted customer service, and Kathy assisted me in resolving the issue. She was very patient and took the time to clearly explain the differences in color options. After our call, I needed additional clarification and called again—Kathy once more assisted me, providing detailed information regarding the refrigerator. She was consistently kind, professional, and attentive. A few days later, I was contacted again by the team regarding a delay with the hood, as it was not yet available in the warehouse. The communication was clear, concise, and handled with a high level of professionalism.

Excellent customer service with quick…

Excellent customer service with quick and responsive communication. Our original range hood went out of stock, but they went above and beyond by upgrading us to a better model at no extra cost. Really impressed with their service and commitment to customer satisfaction.

Helpful & Accomodating

Customer service via phone was fabulous. I needed to change my delivery address at the last moment, which they accommodated easily, quickly and kindly. Delivery was timely, the gentlemen were communicative and helpful. My product was secured and packaged very well. Highly recommend!