Premium Home Source

later than quoted

3 weeks later than quoted. Some parts are broken and dented.

communication excellent

communication excellent great customer service and all of the above

They were so friendly and helpful

They were so friendly and helpful. They helped us navigate our issues with the oven company and handled our complicated issue for us perfectly. They made would could have been very stressful easy and stress free. We will order all our appliances through PHS in the future because we know we can trust them to take care of us.

I love Premium Home Source

I love Premium Home Source. They are truly a professional company. I was missing a small part on my order and Wendy got right on it. Not only did she get the missing part to me but she tracked it and made sure we received it. That’s a truly outstanding employee. Thank you for hiring great people.

Ordered a Furno Microwave

Ordered a Furno Microwave. It did not fit into my cabinet. I called Premium Home Source to ask for a return slip. They have been giving me the run around, questioning me on why it doesn't fit. I can't use the microwave. That should be the only explanation they need. Here 10 days later and several emails, I am STILL trying to get a return slip from this company. I don't need PERMISSION to return an unwanted item, as they seem to tell me I do. You can't force someone to keep an expensive appliance they can't use!!!! STEER CLEAR OF THIS COMPANY

I got what I wanted

I got what I wanted, when I needed it. It was fast with no compilations. It was delivered on time. The price was good. I would use them again,

Live up to their name of Customer Service

We purchased a Zline refrigerator, which we absolutely loved the high quality and look, that went kaput after just three years of usage up at our lake house. We could not find anyone to repair or service our fridge. Premium, along with Zline, gave us names of service providers to no avail. I was panicky as it is summer and we have guests coming each weekend. We ended up having to purchase a new refrigerator. Premium, along with Zline, understood and offered a remedy that was both generous in spirit and kind. Would definitely buy from Premium again, and Zline- they just need more service providers up in the North woods.

Great deal and beautiful product

They had a great price for a Thor drawer refrigerator so I placed an order on June 10th. Today is June 22nd and it still hasn’t shipped. I contacted customer service twice and was told I had to wait a few days for an update. Nobody was able to give me an estimated shipping date or any concrete info. Terrible customer service!!! June 25: I was contacted by a person from customer care to apologize and to offer an explanation for the delay which was caused by the an issue with the shipping company. She immediately offered to expedite the shipment and to give me a $100 refund. The refrigerator arrived at my home in two days. She was great!!! I’m very happy with the fridge and it looks great in my bar.

Excellent customer service!!!

Loved the Formo Fridge and dish washer…

Loved the Formo Fridge and dish washer but it arrived separately from range but good quality and service

Easy and efficient. Great prices.

We have been looking at z line appliances for a while now. We needed a ventless hood so we decided to call and Wendy was fabulous. She helped us with everything and we even added a beverage refrigerator to our order. She was polite, efficient, and fast with our order. Plus, gave us a great discount. We’re extremely happy with the customer service we received with Wendy.

My experience with this company has quality and professional…

My experience with this company has been top-notch. The excellence that I have encountered has been unprecedented from the appliances being amazing to the professionalism I have dealt with I would recommend this company to anybody five out of five stars..

Good company to order from

I really don't know what to say.I ordered a product I received my product.

Ellie was a fabulous representative

Ellie was a fabulous representative. He assisted me throughout the process and was very attentive in following up and reaching out. He made the shopping Experience a pleasure

I’m giving Premium Hime Source 4 stars

I’m giving Premium Hime Source 4 stars. The communication between them and us was very good. The gas range we purchased was defective and it was up to us to find a repair technician. If Premium is selling certain brands (Forno) that are defective it should be up to them and the manufacturer to handle the problem not the customer. We opted for a refund but were left with discarding the range

Top-notch service!

Customer service was extremely helpful in answering my questions. Top-notch service.

Great Service!

I called Premium Home Source for assistance with an issue I was having with my ZLINE refrigerator door. I was greeted by Wendy, who was attentive and helped me work through the problem. She promptly arranged for a technician to come to my home to address the issue. The technician is scheduled to arrive tomorrow, and I am hopeful everything will be resolved. Thank you, Wendy, for handling my concern so patiently and professionally. Your excellent customer service is greatly appreciated.

Wendy was very nice and helpful

Wendy was very nice and helpful, she took our order and helped us get a discount. The price with Premium Home Source was the best I could find and Wendy was awsome making sure that we got it.

When I started a chat

When I started a chat, Wendy was helpful and made suggestions, we had to rethink our plans so Wendy called me the next day to walk through the process and help with our options, Wendy helped with the order to verify we had everything we needed and stayed on the phone through the whole process, excellent customer service, I would recommend this company to everyone looking for mini split solutions.

Excellent customer service !

Excellent customer service !! We ordered the Senville Aura 36k and so far we love them!! Fast shipping !! Would definitely order from Premium Home Source again in the future !!!