Premium Mortgage (premiummortgage.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-12.
We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so that we could ultimately get approved with no contingency, within the 48 hour bump window. Had we worked with a bigger bank, I'm pretty sure we'd have lost the house. Donna was responsive and attentive, from start to finish, and was everything I could have hoped for in a broker.
Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer would ask me to call them and ask them instead of walking down hall to get it. Would never tell anyone to go here
We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier.
Time was of the essence since our house had sold and the offer on a replacement house was about to expire.
Granted, our credit file was "complicated", but regardless, what the bank couldn't provide in three months, Premium came through in 4 weeks.
We got the VA loan, closed on the house and we've moved in ... Done!
The process was orderly and professional and in the end, successful!
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