Premium Parking - United States

Total scam company

Total scam company. Forgot to pay $5 parking fee at one of their own garages in Memphis, TN. Got an invoice a couple of weeks later for the $5 parking fee plus $25 "Invoice Fee", for a total of $30. That's a 500% penalty for not paying $5. Letter threatened booting or towing if I didn't pay. Really? Booting or towing over a $5 parking fee? But it gets better. The nasty letter has both a web address and a QR code for payment of the ripoff fine. But when I used either one, it pulled up a screen that showed an amount due of $52.44, not the $30 on the invoice. My only options were to pay the $52.44 or dispute it. I disputed it. But I bet a lot of people feel under duress and pay it just to be done with it. Being red hot mad at this point, I found a customer service phone number. Once I figured out how to get a live person (it wasn't easy), I was sent a special link in email that would allow me to pay the correct amount. The link sent in email was a completely different web address than what was provided in the letter or from the QR code. Very fishy. I also filed a complaint with the BBB because the whole thing just feels so scammy. Their response was that the screen asking me to pay the inflated amount was an error and that they would get their web developers on it right away. Yeah right. It's totally by design and I'm sure it's still there and they're still ripping people off with it. Another scammy thing about them is when I filed the dispute with them, it ended with a message indicating it would take 72 business hours for a response to the dispute. That's 9 business days! REALLY?! So very scammy. Any reputable company should be embarrassed to tell a customer they need 9 days to look at a dispute. It's absurd and insulting. I will avoid them at all costs in the future. Total scam company that wants to pretend they're on the up and up. Based on some of the negative reviews here, they've done much worse to other people. Why is it that towing and parking companies are always total scams??? Are those the go-to businesses for criminals to get into?

Date: May 29, 2026 ​Rating: ★★★★★ (5/5) ​I recently spoke with a customer service representative named Ryne Carpenter regarding a dispute, and the experience was outstanding. ​Instead of a generic scr

Date: May 29, 2026 ​ ​I recently spoke with a customer service representative named Ryne Carpenter regarding a dispute, and the experience was outstanding. ​Instead of a generic script, Ryne took the time to go through every single detail of my record with absolute precision. I had paid for three different vehicles on the night in question, and he carefully reviewed the transaction history and filed the dispute on my behalf right then and there. ​It is rare to find this level of thoroughness and dedication in customer service. The entire process was efficient, transparent, and highly detailed. Exceptional execution by Ryne—Premium Parking has top-tier talent handling their customer support.

Customer servvice was awesome

I had trouble getting the parking from the app. Tried for like 15 mins and gave up. Called the phone number posted for assistance and waited a few mints. Got Leo on the phone and he assisted me with no trouble. He even pointed out I qualified for the early bird rate which was awesome. On my way out I saw cars booted that evidently did not read about paying for parking first. So happy I called the number.

Customer Service is second to none

Customer Service is second to none. Problem resolved within 10 mins. Couldn't ask for better.

Quick and easy customer service process.

Sharmaine provided excellent customer…

Sharmaine provided excellent customer service. All my issues were quickly resolved and couldn't have gone any better.

Outstanding Customer Service from Cynthia

I had an excellent experience with Premium Parking. Cynthia was friendly, courteous, professional, and extremely helpful. She quickly understood my situation, demonstrated a strong knowledge of the system, and resolved my issue promptly. It is refreshing to work with someone who is both knowledgeable and genuinely pleasant to speak with. Thank you, Cynthia, for the outstanding customer service.

Customer Service

The Customer Service representative Ryne was so nice and attentive. He really made my day and was able to help me with my needs in a speedy timeframe.

Excellent Customer Service

I recently used one of their parking lots. For some reason the receipt did not come across when my session ended. It's a business expense so I needed the receipt for accounting. Kimberly was very helpful in proving my receipt even a couple weeks after I had been there. Appreciate the customer service.

The agent had a very pleasant demeanor

The agent had a very pleasant demeanor. He listened to my issue and acted very promptly in assisting me to get it resolved. He showed great compassion.

The great customer service I received

The great customer service I received. Calls were handled efficiently and politely. Cynthia Alagoe is the best!

My experience was great by Kimberly the…

My experience was great by Kimberly the customer service agent. She was so quick in addressing the issue, knowing how I needed help, and speaking to me like a human. The app could use a little work, and navigating the telephone prompts only to receive an invoice link, and no option to dispute in the link, was quite frustrating. Kimberly deserves 5 stars, not the current parking system provided by premium. I'd prefer to take a ride share than park in a lot that automatically sends you a violation and requires you to dispute it.

Kimberly was so friendly!!

I just spoke with Kimberly about a parking invoice that I received and she was very friendly and efficient. She was patient and allowed me to explain my situation. Fantastic!

Cynthia was nice and patiently help me…

Cynthia was nice and patiently help me to pay the invoice.

I haven't parked yet BUT

I haven't parked yet BUT, as a firm believer of "Know before you go," I called Premium Parking in New Orleans to inquire about what I needed to do as a handicapped person before arriving next month to avoid any potential problems. I got Yolanda R. on the phone pretty quickly and she did an excellent job of walking me through all the steps of what to do and what not to do in the process. As a N.O. native that only comes home now and again, I will tell you she represents all that is good and right with New Orleans. She was patient, knowledgeable, courteous, empathetic, helpful, and extremely pleasant. I hope Premium Parking knows what a valuable employee she is! DM

Excellent Customer Service Experience My representative Cynthia went out of…

My representative Cynthia went out of her way to fulfill my request with the utmost knowledge, professionalism and courtesy. I was delighted with the experience, because my situation could not be solved simply on the website, I will continue to park with and recommend Premium.

I had a great experience with the…

I had a great experience with the support I received. Leo was very helpful, patient, and resolved my issue quickly over the phone. I really appreciate the professionalism and clear communication. Thank you for the excellent service!

I had the best customer service…

I had the best customer service experience ever with Premium Parking! We’re talking premium service on the phone, and everybody at the parking lot is also always nice. You can never go wrong using Premium Parking. The person who helped me on the phone was Princess, and she was really determined to help me. I couldn’t ask for more!

They responded to my inquiry right away.

Premium Parking you Lost A Customer!!

I have used premium parking in other cities and had a great experience. It is sad the that in my own hometown they highway robbed people. There was no explanation as to why you couldn’t select anything else but to say event day. The system was set for a twelve hour charge and forced you to select 12 hours.it also logged my start and end time incorrectly. It’s like it overrides your true time and inputs what it wanted to make it look like you used twelve hours. The staffing for customer service said there was nothing they could do be cause the fee was paid but it didn’t give the customer service number until the fee was paid. I was told I had to send an email and it was promptly denied without any consideration. I wasn’t asking for a full refund only an adjustment for me to pay for the time used. It may not mean much to them, but they have definitely lost a customer. I will never use them again. I dislike companies that openly take advantage of their customers. That’s not a place I want to invest in with my money.