Premium Parking - United States

Ryne in Customer Service is 5 stars!

Ryne in Customer Service was wonderful in walking me through reactivating my parking pass subscription for my local county's parks. The Premium Parking website has areas that are not super-intuitive to navigate through, so it was a great relief to talk with someone so helpful and understanding.

Fraudulent parking company tied to lawsuits, data misuse, and mass complaints

I am writing this review to warn others about the way this company operates and the serious concerns now documented in public lawsuits and consumer complaints. This company sends privately issued parking invoices that look official and threatening, but they are not government tickets and carry no civil or criminal penalties. They rely on automated license plate recognition systems and back end data pipelines to obtain people’s names and addresses from DMV records, then mail invoices and late notices demanding inflated amounts of money. A federal class action lawsuit filed in the U.S. District Court for the District of Maryland (Northern Division) alleges that Premium Parking Service, Municipal Parking Services, GovCIO, and LOB, Inc. knowingly obtained and used protected DMV data in violation of the Driver’s Privacy Protection Act, all to send “threatening” parking tickets and late notices with fees far above the original parking cost. According to the lawsuit, the system works like this: cameras at Premium Parking lots capture license plates and parking duration, Municipal Parking Services transmits the plate data to GovCIO, GovCIO runs DMV lookups through data brokers to pull non public motor vehicle records, and LOB then mails surprise tickets and late notices to people’s homes. These letters often include language about booting, towing, or sending alleged debts to collections if payment is not made quickly. On top of that, the Better Business Bureau shows hundreds of complaints against Premium Parking Service, LLC in the last three years, including cases where customers say they paid, were misled on site, or were scammed by unauthorized “attendants” operating in camera enforced lots. Many complainants describe poor signage, malfunctioning payment systems, and punitive invoices despite acting in good faith. In my own experience, I have received invoices for vehicles and license plates I do not own and have never owned. That means their system is not only aggressive, but also inaccurate. When a company is using automated surveillance, third party data brokers, and mail based intimidation to demand money from people who had nothing to do with the alleged parking event, that is a serious problem. If you receive a notice from this company, do not assume it is a government citation. Check whether the vehicle, plate, date, and location actually match your records. Document everything, dispute the invoice in writing, and report repeated or fraudulent notices to consumer protection agencies, including your state Attorney General, the FTC, CFPB, and local consumer protection offices. If you believe your DMV derived data was misused, you may also want to follow developments in the class action lawsuit under the Driver’s Privacy Protection Act and consider speaking with an attorney about your rights.

Ashea was great and very helpful

Ryne was incredibly helpful and…

Ryne was incredibly helpful and considerate.

Premium Parking 1 star. Customer rep Micah 10 stars!

The situation gets 1 star but the customer service rep Micah D. gets 10 stars. We reserved in advance. Today, when we arrived, it was filled to capacity and we could not get a parking even though we reserved in advance. I promptly cancelled all reservations but the refund went to then Premium parking wallet. Calling customer care, I was helped by Micah D, who listened and made me feel like a priority. She helped me receive my refund back to my original card and I am Happy. Micah is a gem and deserves praise and all of the money for her amazing service!

Ryne was an absolute rockstar

Ryne was an absolute rockstar. He walked us through what needed to be done gave us realistic expectations but was able to get the situation resolved without a few hours. He followed up with us to ensure we were satisfied. Ryne’s customer service was outstanding and made what could have been a difficult situation stress free.

Needed a receipt for work accounting…

Needed a receipt for work accounting and thought it would be difficult to obtain but went to the online assistance and thought it would be automated but it was actually a live person who obtained my receipts from 2 months prior quickly. I appreciated the costumer service.

Great customer support

Great customer support. Ryne was quick and helpful

Ryne in customer service was…

Ryne in customer service was phenomenal. I’m so thankful to have gotten him on the line. Thank you Ryne for going above and beyond

I regularly park at this Premium…

UPDATE: Premium Parking responded by acknowledging they found no payment associated with the license plate captured by their cameras and offered to reduce the citation from the full amount to $25 as a "courtesy." What their response still does not explain is why Premium Parking charged my American Express card $3.45 for parking during that exact visit. I provided the transaction details and merchant reference number, but rather than tracing the payment through their own records, they chose to offer a discounted citation. As a customer, that's frustrating because the evidence shows I paid for parking—the dispute is about how their system associated that payment, not whether payment was made. I regularly park at this Premium Parking garage serving the South Miami Medical Arts Building, where my wife and I have numerous appointments with physicians affiliated with Baptist Health South Florida and Baptist Health Doctors Hospital. During our recent visit, I paid for parking through the Premium Parking mobile app immediately upon arrival, as I always have. After leaving the garage, I was surprised to receive a parking citation alleging that no payment had been made. I completed Premium Parking's online dispute process and submitted a copy of my American Express payment record showing a $3.45 parking charge, which exactly matches the duration of my parking session on the date in question. The payment was successfully processed, so the citation should never have been issued in the first place. I've also asked them to verify whether there was a simple typographical error in the license plate I entered into the app, since their system captured my plate upon departure. For a parking operation that serves patients and visitors seeking medical care, this is an unnecessary hassle. The burden should not fall on paying customers to prove they paid after the system incorrectly issues a citation. I am hopeful Premium Parking will review the documentation, correct their records, and cancel the citation promptly. I'll update this review once the matter has been resolved.

Had an issue as I didn't see the signs…

Had an issue as I didn't see the signs for payment in advance. Received a citation with penalty. Called Premium Parking. Spoke with Sharmaine. She helped me set up my account for future use of the parking garage and ease of payment. She was wonderful. Great deposition and excellent customer service. I filed an appeal. Ilene's if I don't get a reprieve, it's OK. Glad I was able to speak with Sharmaine. She was excellent

Customer service was fast and efficient!

It was my families first time staying…

It was my families first time staying in Baltimore. We were nervous to use the parking garage at first. But! We are so glad we did! Easy, safe feeling! Loved the app! We will be using again!

Terrible experience

I reserved and prepaid online for parking at their Houston Hobby Airport P4026 location, but when I arrived, the lot was still under construction and completely closed. There was absolutely no indication during the booking process that the facility wasn’t open or operating yet. There was no advance email, text message, or other notification warning customers, and there was no helpful signage directing us to an alternative location. Because of this, I had to scramble to find last-minute parking so I wouldn’t miss my flight, which caused unnecessary stress and wasted valuable time. Although I eventually received my refund, it took multiple emails and phone calls before it was finally processed. In addition, I had to pay $100 for last minute parking at the main airport parking lot in order not to miss my flight. Premium Parking should not be accepting reservations or charging customers for a facility that isn’t open. Until they can accurately communicate their operating status and provide better customer service, I cannot recommend booking with them. I hope this review helps other travelers avoid the same experience.

I had a dispute about a charge and I…

I had a dispute about a charge and I been parking at this parking lot for years.They able help me a fix the hole situation and one day they have awesome customer service from the phone call to manager on email

Summited a request and never got a…

Summited a request and never got a response, very poor service.

Rhyne Carpenter was great and easy to…

Rhyne Carpenter was great and easy to discuss my troubles with!

The parking is great

The parking is great. It’s a clean parking lot. Close to where I work. I was able to get information by using the “chat”. I needed to skip a month of parking. Divine in the chat gave me good customer service. The only downside to the chat is it took 18 minutes to get a response back.

It was easy and Micah was able to…

It was easy and Micah was able to resolve my issue. It took a little time but he managed to get it done. Stay in communication thrubout the process.

I only use this parking lot twice a…

I only use this parking lot twice a year. I guess this last time I used it I push the button to booky parking spot twice. So I was double charged. But they are very nice about refunding me the extra charge. I appreciate that very much.