Premium Parking - United States (premiumparking.com) has a 4.6 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 83% of negative reviews. Last updated 2026-08-10.
What people say
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Jackie Kopp · 9 reviews · Experienced 2026-04-19 ·
★★★★★
CSR Cynthia =Fantastic Company Grade C-
After fighting the phone tree to actually reach a live person, Cynthia was kind, professional and effective at solving my problem. When receiving a citation it’s incredibly difficult to communicate once you receive their canned response which didn’t address the stated issue at all. It was a canned AI response bot and there was no way to reply or contest their decision. I believe this is on purpose so that you’ll just pay it even if they’re wrong.
Reply from Premium Parking - United States2026-04-22
Thank you for your review. We strive to elevate these opportunities to our product department to improve our services. Thank you for this feedback as its incredibly valuable to us.
I had an issue with using the app to pay for parking. I didn't expect to actually get anyone on the phone, no less that they would solve my problem. But I reached someone quickly, and they were knowledgeable and helpful, and solved my problem. Very impressed!
Reply from Premium Parking - United States2026-04-17
Excellent review! We sincerely appreciate you taking the time to provide this feedback.
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Andrew · 2 reviews · Experienced 2026-02-17 ·
★★★★★
I actually go a ticket but the rep helped
I actually go a ticket but the rep who helped me at 4:45 am walked me through how to dispute, and validated my ticket through the original timeframe I scheduled. I was pleasantly surprised because most parking lot companies don’t even have customer service outside of normal business hours. Thanks Leo! 🙏🏽
I had a problem with duplicate charges and after the 3rd phone call, I finally had a customer support person that was knowledgeable and assisted in getting my problem resolved. Thank you Kimberly for your assistance and follow-up today. Your ability to listen and help me is extremely appreciated. Premium Parking needs more customer support like you. Thank you.
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Rudy G Yankees · 2 reviews · Experienced 2026-02-10 ·
★★★★★
Premium Parking
I somehow ended up with 2 accounts (email & mobile). I had to edit the tag number on one of my reservations (email) and was unable to locate the reservation. The associate who helped me, Cynthia Alagao, was awesome. She was professional, courteous, and more than helpful. Her explanations were succinct and easily understood. Please extend my most sincere thanks to her for her assistance today. I wish all customer service representatives would be as helpful.
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Savita · 4 reviews · Experienced 2026-02-10 ·
★★★★★
Helpful Customer service agent
Customer service agent, Cynthia is very professional, friendly and helpful. She is very knowledgeable and kind. Cynthia was able to help me with my issue and guided me step by step to help resolve it. Thank you, Cynthia. I will definitely recommend premium parking to all.
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Dawn Currica · 3 reviews · Experienced 2026-02-10 ·
★★★★★
I received an invoice by mail
I received an invoice by mail. My parking fee was paid prior to exiting rather than on entering the convention center. Spoke with Kimberly who was both informative and courteous. Her instructions for appeal and means to access the website were very clear and well articulated. The value of customer service was well represented by Kimberly. I am thankful for her aassistance.
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Jim Lawrence, Battle Ground, WA · 2 reviews · Experienced 2026-02-07 ·
★★★★★
Cynthia was very helpful
Cynthia was very helpful. I don't get mail at the vehicle's registration address and she was able to check if I had been issued a citation for the same night that our friends were issued one. She sent me an email confirming that there were no outstanding citations for my license plate. My friends are disputing their citation because the restaurant made a mistake but all in all the customer service was excellent.
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L. Goshorn · 1 review · Experienced 2025-12-22 ·
★★★★★
Kimberly Appreciation
Kimberly was awesome. She walked us through the process like a champ and was pleasant to work with, knowledgeable and extremely helpful in each area of the call. IF I had her direct dial number, I wouldn't hesitate to reach out when I have a question or an issue. All the items on our list were checked off professionally and quickly making this experience more pleasant than anticipated.
Thankful she was available to handle my call.
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JT ForSociety · 1 review · Experienced 2025-12-19 ·
★★★★★
Great CSR when I had an issue in the garage
I parked for an hour paid, when i got back to my spot another vehicle had parked several inches into my spot making it impossible for me to open my door and leave.
i immediately called into premium parking and talked to an agent named, Divine, they stuck with me for a full hour and tried several times to contact the driver. They filed a ticket for me and stayed with me until the person returned. Thank you, Divine for going above and beyond today. It was a stressful situation but you helped me out a ton!
