Prepared Hero (preparedhero.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 28% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Comprehensive approach, good advertising and follow through. Appears very trustworthy with use of Firefighting professionals!
Hello! Thank you so much for your kind words! We’re glad to hear that our comprehensive approach, communication, and follow-through met your expectations. Your support truly means a lot to us!
Dealing with this company has been 100% positive. Clearly arranged order page, discounts for purchasing multiples, quick turnaround. Hope none of my family has to use one, ever. But it’s good knowing we all have them
Thank you for the 5-star review! We’re thrilled to hear you had such a smooth experience from start to finish. It’s a great feeling knowing your family is protected just in case. Stay safe out there!
I ordered a one time order in December for gifts and now On Feb 8, they have tried to bill my Visa for $32.36. They do not have any authorization to bill my Visa.
Thank you for bringing this to our attention, and we’re truly sorry for the frustration this situation has caused. Our support team will be reaching out to you directly to review your account in detail and clarify what occurred. We sincerely apologize for the inconvenience and appreciate you giving us the opportunity to resolve this for you.
I wanted to get these blankets to give to our married kids and for us in case we have a fire. Praying we never have to use them though. The kids were happy to get them. They are in a nice bag and nice hole to hook up on door or I put on our fridge with hook. The hooks are expensive to buy from them. I just used a command hook. Which works great.
Thank you so much for your thoughtful review. We truly appreciate you choosing our blankets for your family — that means a great deal to us. We’re also glad you like the storage bag and mounting options. And that’s a great tip about using a Command hook — simple, effective, and convenient. Thank you for sharing that with others. We’re grateful for your support and for taking the time to share your experience. Stay safe.
This company is a fraud. They charge you a monthly fee that you do not sign up for because on the order form it automatically says the VIP membership is free. Then tell you that you inadvertently signed up for it. The only way to get the money back is to call the customer service and complain. What a scam. They should make money on their products not the fake membership. Very unprofessional.
Hi Ronald, We’re very sorry to hear about your experience and understand how frustrating unexpected charges can feel. Our VIP Membership is optional and includes added benefits, but it is never our intention for anyone to feel misled. When a customer reaches out with concerns, our support team is always happy to review the account, clarify how the membership was activated, and process cancellations and eligible refunds promptly. We truly value transparency and customer trust. If you haven’t already, we kindly invite you to contact our support team directly so we can personally review your account and make this right. We appreciate the opportunity to resolve this for you.
Horrible product. Purchased Hero Privacy pens as gifts. Pieces of junk. Don’t work. Then I started getting charged $32.76 on my credit card every Month. No idea why. Called customer service and when I had placed my order for the pens they said I checked the box for their VIP membership as well. I don’t remember doing this at all. Was told charges are non refundable. I will give them credit that they reversed the charge that was in process - but I was still out $32.76 for nothing! What a racket!
Hi Nancy, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration this caused, both with the product and the unexpected membership charges. That’s certainly not the experience we want for anyone. The VIP Membership is optional at checkout and includes a free trial, with full details shown before purchase. That said, we never want a customer to feel caught off guard. While some charges may fall outside the refundable window, we’re glad our team was able to stop the pending charge for you. We’d really like the opportunity to review this more closely and help however we can. Our support team will be reaching out to you directly to offer further assistance and see what options may still be available. We appreciate your feedback—it helps us improve—and we hope to have the chance to make this right.
have not had to use it yet so I cant say anything other than I hope it works as is advertised
Thank you for sharing your thoughts with us. We stand behind our products and their quality, and each one is designed to work as advertised when it matters most. If you ever have questions or need assistance, please don’t hesitate to reach out. We’re always here to help. Thank you for choosing Prepared Hero.
When you buy their product, they will automatically begin charging a monthly fee for some type of fire training, without your authorization. You will need to call them to cancel the monthly charge and get a refund. IT'S A SCAM!
Hi Phil, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating unexpected charges can feel. We want to clarify that the Prepared Hero VIP Membership is completely optional and is presented during checkout. Customers must actively select it, and full details—including pricing, the free trial period, and how to cancel—are provided before purchase. The membership can be cancelled at any time, and there is no obligation to remain enrolled. That said, we never want anyone to feel confused or upset. We encourage you to reach out directly to our support team so we can review your account, address your concerns, and help with any cancellation or refund questions promptly. We appreciate you taking the time to leave feedback, and we’re always here to help make things right.
It was very easy to order and was here within a couple days.
Hello, Thank you for sharing! We’re so glad to hear the ordering process was easy and that your order arrived quickly. We truly appreciate your support! If you need assistance in the future, please contact us.
From the time I placed my order, till I received them in the mail was about a week. I bought 4 of them. I gave one to each of my boys and 1 to my granddaughter. Hopefully they never have to use them. But I feel a lot better knowing they have them.
Hello! Thank you so much for sharing your experience . We’re glad to hear your order arrived quickly and that you were able to give the blankets to your boys and granddaughter. Thank you for trusting us and for putting safety first for your family. Stay safe!
Ordering was easy, delivery was smooth Fortunately, none of us had to use it yet!! I gave these as Christmas presents to family and friends they were very thankful for this wise gift!!
Hello, Thank you so much for your kind review! We’re thrilled to hear that ordering was easy and delivery went smoothly. Most importantly, we’re glad to know no one has needed to use the product—having it on hand for peace of mind is exactly the goal.
The product reassures the safety in our kitchen.
Hello! We’ve contacted you via email to assist with this concern. Please reply directly if you need further assistance.
A replacement hero blanket was sent out after noticing that my blanket was damaged. They were quick to respond and very pleasant to work with.
Hello Jackson! We’re really glad we could get a replacement Hero Blanket out to you quickly and that our team made the process easy and pleasant. Your trust means a lot to us, and we’re always here to make sure you have reliable, high-quality protection when it matters most.
Great product but I was also a victim of the monthly charges for something I did not request. Based on the number of others this happened to I am contemplating filing a complaint with the FTC.
Hello Sandra! Thank you for taking the time to share your feedback. We’d like to clarify that the VIP membership is entirely optional during checkout and is not required to complete a purchase. Our team is more than happy to review any charges, answer questions, and help resolve the matter. Please contact us directly so we can assist you further.
I ordered a few of these as gifts for my kids for Christmas. They arrived and everything seemed fine until I started noticing I'm being charged for some subscription. I started getting emails about finishing my fire training modules?? However, when I ordered the blankets no where did it mention that I would be signing up for a subscription let alone fire training modules to be completed. There is no mention of it anywhere on their advertising or purchasing page about a subscription or this training. I logged into the account which shows no credit card on file or subscription showing but my card that I used to purchase the blankets is being charged $32.16 monthly. There is no subscription or credit card info so I can cancel the payments being withdrawn. I'm having to write to the company to ask what is up with this. I see there is another review earlier this month that is having the same issue.I agree BE WARNED! UPDATE They did resolve the issue. They said o had a subscription and nowhere could I find in their information did I find a subscription. I had made a screenshot of the order.
Hello! Our team has already reached out to you by email to provide assistance and clarify the charges. Please reply to our email or contact our support team if you have any additional questions or need further help.
Although I couldn't put the blanket anywhere in the kitchen they offered me a solution that I will accept.
Hello! Thank you for your understanding. We’re glad we could offer a solution that works for you, and we appreciate your willingness to accept it. We’re glad the proposed solution works for you.
My friend shared a link to purchase your fire blankets. I bought four. I added one to both of my kids’ Cmas gifts. I kept two. I put one in a kitchen drawer next to my stove top and told my husband to put one by the outdoor grill. He chuckled and said “you know the stovetop is electric, right?” Two nights ago my husband had to stay overnight at the hospital after having knee surgery. I had taken and drained a portable phone charger. When I got home, I plugged it in to recharge as usual. After talking to my daughter and getting ready for bed, my two miniature yorkies and I were just relaxing after a very long day. Then I heard a loud noise. I ran toward the kitchen and the charger was exploding. I threw the basket it was in on the tile floor and remembered the fire blanket. I opened it quickly and threw it on top of the items still flaming. By this time, there was smoke and our alarms were going off. I was calling 911. I grabbed my dogs to go outside. Firefighters soon arrived. They were impressed that the fire blanket had contained the fire to a small area. I’m thankful we are safe and my house is still standing. And I’m thankful I had that fire blanket. And of course, I’m giving my husband a hard time. I’ll need to get more and I think that might be my gift to others in the future.
Hello! Thank you so much for sharing your experience. We’re incredibly relieved to hear that you and your dogs are safe and that the damage was kept to a minimum. You acted quickly and decisively, and it’s great to know the fire blanket helped contain the fire until firefighters arrived. We truly appreciate you trusting our product and sharing your story—it’s a powerful reminder that emergencies can happen anywhere. Thank you again for your kind words and support.
Once I got over sticker shock I thought about how much I would save by simply not having to re-buy single rechargeable fire extinguishers. Decided rather than replace two of my single use now no pressure fire extinguishers I would invest in 4 fire blankets. We have two kitchens in the home. One smaller kitchen area which I use and one full size kitchen at the other end of the house where my step sister and my son and his GF use. My son was very excited to see I had gotten the blankets as he has used them at work and found them very safe, easy, convenient, and light weight enough for me to toss over things even though I am in a wheelchair. One blanket hangs on a wall near the stove in the laundry utility room wall, but not so one has to reach in or over the stove area to reach it. Next we hung the next blanket near the light switch just as one enters their kitchen. This way it is easy to reach from not only those entering their kitchen but to grab and use in the bedrooms, bathrooms, and hallways. The next location was near the nook where my kitchen is set up on the actual nook. The final fire blanket is near the coffee bar area. Now unlike the fire extinguisher canisters being put up away from the Hussle and bustle of food prep that people who are not in wheelchairs can reach I can reach each of these blankets easily. I also can cover my legs with one blanket as I go towards the fire possibly use another to cover the fire. Oh the price of 4 blankets was less than the refilling of two fire extinguisher containers. So I refilled two fire extinguishers and purchased 4 Prepared Heroes. It feels safer now at least for me as I can easily grab the Prepared Hero fire blanket and not worry about finding a way to knock a fire extinguisher off the high shelf. My son and step sister are advocating for more Prepared Hero for the back porch near the grill, propane heater, flat top as well as adding several prepared heroes in the garage.
Hello, Thank you so much for sharing this. We love how thoughtfully you placed each fire blanket to make them accessible and practical for everyone in your home—especially ensuring they’re easy to reach from a wheelchair. Hearing that your son has used them at work and trusts them means a lot to us. Your approach to combining extinguishers with Prepared Hero blankets is exactly what preparedness looks like. We’re honored to be part of your home’s safety plan.
Thank you so much
You’re very welcome. I’m glad we could help and get everything clarified for you. If any other questions come up or if there’s anything else you’d like us to double-check, please don’t hesitate to reach out. We’re always happy to assist.
Superior quality and peace of mind. Fast service.
Hello, Thank you for your kind words! We’re thrilled to hear you’re happy with the quality and the peace of mind our products provide, and that you had a fast service experience. We truly appreciate your support!
103 reviews matching