Presentgivers (presentgivers.com) has a 1.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about poor product quality, noting that items arrived late, lacked proper packaging, and looked completely different, appearing much smaller, flatter, and cheaper than advertised online. Buyers also faced major difficulties with prolonged shipping delays, and many consumers struggled to receive fair refunds or successfully return incorrect merchandise.
Some people were satisfied with alternative purchases, mentioning that certain specific items actually arrived looking quite pretty, highly detailed, and well-crafted. A few reviewers additionally noted that support representatives were surprisingly helpful and polite when assisting with complicated order issues.
Auto-generated from all reviews of this business. For reference only.
Absolutely do not buy from this scam. I should have known better and checked out reviews before placing an order.
I never received the order and emails have gone unanswered.
Live and learn. BEWARE!!!
Reply from Presentgivers2025-06-25
Dear customer, hello:
Thank you for taking the time to leave feedback. We sincerely apologize for your failure to receive your order and the inconvenience in the communication process.
We attach great importance to the shopping experience of every customer and understand your current troubles. Please believe that your voice is very important to us, and we have no intention of ignoring any customer email. To ensure that your problem can be handled promptly and properly, we sincerely invite you to contact us through any of the following emails:
Customer Service Email: 📧 [email protected]
Customer Service Director Email: 📧 [email protected]
We will arrange someone to verify the situation and provide you with an effective solution as soon as possible. Your satisfaction is always the direction of our efforts, and we will continue to improve our service process to avoid similar situations from happening again.
Thank you again for your feedback and express our sincerest apologies for this unsatisfactory service experience.
Wish you all the best!
—— Customer Service Director Leah
I never received what I ordered last year. I’d ordered 3 ornaments. No items, no communications, no refund. I won’t be fooled by them again.
Reply from Presentgivers2025-06-25
Dear Customer, Hello:
Thank you very much for taking the time to leave your valuable feedback. We deeply regret that you did not receive the goods in your past order and did not get a timely response and refund. We sincerely apologize to you.
We highly value your experience and sincerely hope to have the opportunity to further verify and properly handle this matter for you. If you wish, please contact our customer service team or customer service director through one of the following emails:
Customer service email: [email protected]
Customer service director email: [email protected]
You do not need to provide the order number again. We will do our best to find the relevant order records for you based on the email information you provided and actively assist you in solving the problem.
Thank you again for your feedback and understanding. We are deeply sorry for the inconvenience caused to you. We will also continue to improve our services to avoid similar situations from happening again.
Wish you all the best!
—— Customer Service Director Leah
Update: Finally received my order after emailing multiple times and requesting a refund after waiting so long. They had trouble delivering my product and didn’t contact but me but just sent it back to the warehouse. I will not order from Presentgivers again!
I ordered an item 4 weeks ago and I still have not received my item. I emailed the company saying I never received the item and couldn't follow the tracking either. I was told it would be to my shipping address in a few days, but it still never arrived. I was looking forward to giving this item to my daughter. Disappointing
Reply from Presentgivers2025-06-25
Dear Customer, Hello:
Thank you very much for sharing your shopping experience with us. We are deeply sorry for the delay caused by the delivery problem in this order and for not being able to provide you with effective assistance in a timely manner. We express our sincerest apologies to you.
We understand your disappointment in this experience very well and we are deeply sorry that we did not meet your expectations.
In order to better understand and follow up on this matter, please contact us through any of the following methods and we will have someone responsible for providing you with follow-up assistance:
📧 Customer Service Email: [email protected]
📧 Customer Service Director Email: [email protected]
We promise to continue to improve our service processes, improve communication efficiency, and avoid similar situations from happening again. Thank you again for your feedback, which is of great significance to our service improvement.
I wish you a happy life and all the best!
—— Customer Service Director Leah
Absolute scammers, do not buy anything especially their "resin beach letters" my order cost $150 & I ordered 2 letters & a heart resin, which are described as resin filled with beach items eg. Shells, sand etc. What I received was 2 letters with a fuzzy, blurred picture stuck onto the top of the letter & the "beach heart" was see through with no colour & nothing in it. They use every excuse under the sun to not refund you, dont waste your money or time.
Reply from Presentgivers2025-06-25
Dear customer, hello:
Thank you very much for taking the time to give us feedback on this shopping experience. We are deeply sorry that the product you received did not appear as expected, and for the trouble caused in the subsequent communication process.
We attach great importance to your opinions and sincerely hope to have the opportunity to properly handle this matter for you. Regarding the product quality issues and after-sales communication experience you mentioned, we will immediately feedback to the relevant departments and carefully check the overall status and process.
In order to further assist you in solving the problem, please contact us through any of the following emails, and we will have someone follow up for you first:
📧 Customer Service Email: [email protected]
📧 Customer Service Director Email: [email protected]
We attach great importance to the satisfaction of every customer, and your feedback will help us continuously improve product quality and service level. Once again, I regret that this experience did not satisfy you, and thank you for your understanding and tolerance.
—— Customer Service Director Leah
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