PropertyRecs.com

Super fast

Rachel was very fast and knowledgeable

My rep quickly confirmed my record and…

My rep quickly confirmed my record and just as quickly closed out my account, as I no longer need this information, so avoid the monthly fee.

response time

having a quick response

Very attentive customer service member.

Simple and fast

I needed to cancel the service and my…

I needed to cancel the service and my rep did a great job and fast. Really appreciated it.

Outstanding

Outstanding service provided by George in your Customer Service Department.

I asked to cancel my subscription and…

I asked to cancel my subscription and they canceled it with no pushback within 30 seconds!

DECEPTIVE BUSINESS PRACTICES. BEWARE!!!

This company advertises a $1.00 property report.It does not conspicuously disclose--as required by federal law--that if you enter your credit card details you will be charged a $20 / month subscription fee in addition to that. I can see from the complaints this is a common problem. Clear disclosure would fix this but they obviously make more money via deception. When contacted, the company "closed" my account and said it issued a $20 refund (with a confirmation number). Nearly two months later, still no refund. I've contacted them several times. First, they said "due to a technical issue, the refund was not initiated." Then, that my refund couldn't be processed to my credit card so they needed my mailing address and would send a check. Then, oops, now they've "escalated" the issue to their finance department. This is known in the fraud world as lulling behavior, it's NOT the behavior of a reputable company. Too bad the FTC and CFPB are no longer protecting consumers.

I did not realize they would charge me…

I did not realize they would charge me for a subscription I did not want! I have tried to get my money back and they have been lying to me about my refund. I have tried for ALMOST A MONTH to get my money back. Always an excuse. DO NOT USE THIS COMPANY. All I wanted was a current owner and sale price of the house. I received 15 pages of non essential information. I knew more about the house than they did! Their information was useless to me. They keep giving me the runaround about my refund. Stay far away for this company!

I didnt need my account any longer and…

I didnt need my account any longer and their customer service was very fast in removing my subscription.

Resolved the request within 1 minute.

Great experience and easy to navigate…

Great experience and easy to navigate the website. The chatting feature is a nice touch - if you don't like talking/speaking on the telephone.

They give a very detailed process…but don't tell you paying is required

They give a very detailed process before you start, as to how to generate and access the report. In no place does this process include: 1. That they is a fee for the report 2. That this is not for consumers, it's for professionals only. I didn't know if they would give me the report on the property I own, so after 5 minutes of report generation and agreeing to the terms, I abandoned my report.

Thank you for great service

Thank you for great service, service like it USED to be, before Covid. Plus a REAL solution to MY problem.

Raymond was amazing and deserves a 67%…

Raymond was amazing and deserves a 67% raise

Nancy handled what I needed quickly and…

Nancy handled what I needed quickly and politely.

The technician efficiently resolved my…

The technician efficiently resolved my issue promptly and professionally.

Super helpful

Super helpful! Easy to get what I needed done.

Jerry was able to pull up my account…

Jerry was able to pull up my account quickly and cancel it for me. Great customer service