PropertyRecs.com (propertyrecs.com) has a 4.3 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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judy美国 · 3 reviews · Experienced 2026-04-27 ·
★★★★★
Scam
I signed up for a report for which I was supposed to pay $1. I was charged $27.00. I spoke to a customer service rep once and used the online chat twice. Each time I was promised a refund and given a confirmation number. It's been more than two months and I am still waiting.
Reply from PropertyRecs.com2026-06-16
Hello Judy,
If you haven't received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
P
Paul Looney美国 · 5 reviews · Experienced 2026-06-10 ·
★★★★★
Reactivated billing
Buyer beware! I used this site for information on one property we own. I canceled and thought I was done. A year later, they reactivated and sent a report on my primary residence. I didn't even see the email they sent. Unfortunately, I used my work credit card and my office person did not notice I was getting charged $20 every two weeks for months! When I found out, I was able to cancel the service.
Reply from PropertyRecs.com2026-06-16
Hello Paul,
If there is anything else we can assist you with regarding your account, please reach out to our team at [email protected] at your earliest convenience. We are always here to help.
The Support Team
D
Doug美国 · 4 reviews · Experienced 2026-06-12 ·
★★★★★
very fast and efficient.
very fast and efficient.. no hassle or drawn out process.
I had a recurring charge that I couldn't figure how to cancel. I was able to get it taken care of through the live chat. Sarah was awesome in canceling in a timely manner. Thanks again Sarah! Don't like how the recurring charge though!
J
Janet L Roberts美国 · 4 reviews · Experienced 2026-06-10 ·
★★★★★
Susan helped me right away
Susan helped me right away. I recommend she get a raise in pay with a week paid vacation.
Thank you
G
Gary美国 · 2 reviews · Experienced 2026-06-10 ·
★★★★★
Great Customer Service Response Time
The response time to any question or concern was incredible. Questions were answered accurately and quickly. Everything from enrolling through the cancellation process was seamless. Customer Service was top notch.
T
Tracey G美国 · 1 review · Experienced 2026-02-12 ·
★★★★★
Do not do any business with Propertyrec.com
I would strongly warn people to stay away from PropertyRecs.com. I believed I was paying a one-time $1 fee for a single property search. Instead, this company signed me up for a subscription without my knowledge or authorization and repeatedly charged my credit card multiple times. Before I noticed, they had taken a total of $281.00 from my account.
I never received any emails, receipts, written confirmation, or clear information about these charges or the supposed subscription. The entire process feels very deceptive and misleading.
When I contacted customer service, the woman I spoke with was extremely rude and would not actually listen to my concerns. She just kept reading from a script for over 20 minutes. Eventually, she placed me on hold and only authorized a $40 refund back to my account. I was then told I would receive a check for the remaining refund, but I never received anything.
I have since reported the company to the Better Business Bureau. In my opinion, this company operates in a very dishonest way and consumers should be very cautious before giving them any payment information.
Reply from PropertyRecs.com2026-05-22
Hello Tracey,
Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Susan was able to help close an account in which I was being charged $20 about every 2 weeks her customer service was on point and speedy, solved my problem and it was very much appreciated. On the other hand property recs needs to make it absolutely clear on the charges every 2 weeks. I would rate them 0 on that part
S
Steve Reynolds美国 · 6 reviews · Experienced 2026-05-19 ·
★★★★★
Kimberly was great
Kimberly was great. Very nice and accommodating. I may look into using your service again because of her. Thank you Kimberly!
c
customer美国 · 2 reviews · Experienced 2026-05-03 ·
★★★★★
Received historic reports on a house I…
Received historic reports on a house I was interested in pretty quickly.
For some reason, I was being charged bimonthly though. Once I caught it and contacted Live Support, Susan helped me resolve the problem fast.
