Pup Labs (puplabs.com) has a 2.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 52% give 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
N
Nancy B美国 · 1 review · Experienced 2026-03-06 ·
★★★★★
Do not buy this with the hopes of it…
Do not buy this with the hopes of it helping shrink your dogs lumps. It does not shrink them at all. There was only one good I can say about this product, my dogs poops weren’t runny anymore.
Reply from Pup Labs2026-07-21
Hello Nancy,
We’re truly sorry to hear that the product did not provide the results you were hoping for. We understand how disappointing it can be when you're trying to help your dog's health and don't see the improvement you expected. This is certainly not the experience we want for you or your pup. 💛🐾
While we're glad to hear that it helped improve your dog's digestive health, we understand your disappointment that it did not help with the lumps as you had hoped. Every dog is unique, and results can vary depending on their individual needs and condition.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your experience and discuss whether another product or recommendation may better support your dog's needs.
Thank you for taking the time to share your honest feedback. It helps us continue to improve our products and better support our customers and their pets.
— Pup Labs Customer Care 🐾
Since I wrote my review the company has contacted me and rapidly cleared up the problem. I was impressed by the speed and their commitment to satisfy me. Thanks
I ordered an ear medication for our dog, recieved and paid for. Now they are trying to renew the prescription without my approval.. I DID NOT APPROVE A SUBSCRIPTION FOR THIS MED. I will be calling my card company to deny all upcoming charges from this company and reporting them to Better Business.
Reply from Pup Labs2026-07-20
Hello Patricia,
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the confusion regarding your order and any concern caused by the upcoming renewal notification.
To address your concerns, we have canceled your subscription to ensure no further shipments or charges are processed. We’ve also reached out to you via phone and email in an effort to connect with you directly and ensure your concerns have been fully addressed.
If you have any additional questions or need further assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order with you.
We truly appreciate your feedback, as it helps us improve our products, processes, and overall customer experience.
— Pup Labs Customer Care 🐾
I've given K9 Belly Bliss to my dog for almost a year, every morning, religiously. Sadly, my poor dog is still itching. In addition, it was quite costly for a product that did not live up to what was promised in the video. We're finishing up our last package of Belly Bliss.
Reply from Pup Labs2026-07-20
Hello Kathy,
We’re truly sorry to hear that K9 Belly Bliss did not provide the relief you were hoping for after using it so consistently. We understand how disappointing this must be. This is certainly not the experience we want for you or your pup. 💛
Every dog is unique, and while many pets experience positive results, we understand that our products may not be the right fit for every dog.
Due to the inconvenience, we have issued a 50% refund for your most recent order. At this time, we have only been able to locate two orders associated with the information we have on file. We’ve also reached out to you via phone and email in an effort to connect with you directly.
If you believe there are additional orders, please contact our Customer Care team at 855-207-7351 and provide the name, email address, or any additional information associated with your account so we can further investigate and ensure all of your concerns are addressed.
Thank you for taking the time to share your honest feedback. It helps us continue to improve our products and better support our customers and their pets.
— Pup Labs Customer Care 🐾
P
Pat Castellano美国 · 2 reviews · Experienced 2026-07-15 ·
★★★★★
I ordered over 140.00 of joint medicine…
I ordered over 140.00 of joint medicine for my dog. Got ear cleaner instead called told to send it back. Asked what address confirmed asked when I send them the ups slip showing I sent it back. That cost me 31.00 dollars to send back. No fefund because I have no place to send ups slip. I am out over 140.00 plus the ups 31.00 shipping charge. This company is a rip off. Bought many products from them and it is not a way to do business. Very disappointed. They like ripping off people.
Reply from Pup Labs2026-07-20
Hello Pat,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the shipping error and for the inconvenience you experienced while trying to return the incorrect product. We understand how upsetting it is to incur additional shipping costs and feel that your refund has not been properly addressed.
Due to the inconvenience, we have issued a 50% refund for your most recent order. You can email the trcaking number to www.puplabsusa.com and receive the remaining amount of refund or get the correct order shippped to you. We’ve also reached out to you via phone and email in an effort to connect with you directly and resolve this matter.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, locate your return, and ensure all of your concerns are fully addressed.
We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to make this right.
— Pup Labs Customer Care 🐾
Great experience working with Robin! She was very helpful, knowledgable and kind. I like that Puplabs tries to get to the cause of a problem and not just a bandaid fix. We use many of your products and are so pleased with them. Plan to remain a loyal customer for years to come. Thank you from our 5 pups and us!
Reply from Pup Labs2026-07-20
Hi Claire,
Thank you so much for your kind words and for taking the time to share your experience! 💛🐾
We're thrilled to hear that Robin provided you with such helpful, knowledgeable, and compassionate service. We'll be sure to share your wonderful feedback with her—it will mean so much to know she made a positive impact.
It also means the world to us that you appreciate our approach to supporting your pets by addressing the root cause whenever possible. Knowing that you trust so many of our products for your five pups is incredibly rewarding, and we're honored to be part of their wellness journey.
Thank you for your loyalty and continued support. We truly appreciate you being a valued member of the Pup Labs family, and we wish you and your five furry family members many happy, healthy years ahead!
— Pup Labs Customer Care 🐾
L
Lisa美国 · 1 review · Experienced 2026-07-11 ·
★★★★★
They resolved my issue
Had an issue with customer service, but they resolved it. Satisfied in the end with their service.
Reply from Pup Labs2026-07-15
Hello Lisa,
We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize for the difficulty you encountered while trying to cancel your subscription. 💛
We understand how frustrating it must have been to make multiple attempts to cancel your subscription and then feel that your concerns were not resolved as expected.
We’ve reached out to you via phone and email in an effort to address your concerns and work toward a resolution.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund options, and ensure all of your concerns are fully addressed.
We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to address your concerns.
— Pup Labs Customer Care 🐾
D
David Smith美国 · 1 review · Experienced 2026-03-06 ·
★★★★★
I ordered K9 Immune Support
I ordered K9 Immune Support. As multiple people have complained, I could not get out of the order program. It locked me into a sales loop that kept trying to get me to buy other products. Somehow I ended up with a double order out this process. I discovered it because I got an alert from my credit card company and when I tried to stop/cancel the duplicate order, they would not let me cancel it. They told me I’d have to send it back to them at my expense and any credit that they allowed, would not be a refund, it would be credit and discounts towards other purchases. I used the product as they recommended and my dog didn’t get the results that were advertised. I have requested a refund per their 100% 180 day no questions guarantee. I received email confirmation of my request but no representative has contacted me as promised. I’ve tried to call and was left holding on the phone for more than 30 minutes so I used their automated system for a call back and have never gotten a call back. I have also left voice messages requesting a status of my refund request and no one calls. Their guarantee of their products are B.S. Their apologies are “lip service”. And K9 Immune Support does not provide the results that they say it will. My vet told me that I got taken to the cleaners!! BEWARE!
I changed their rating to 3 stars. I’d give the K9 Immune product 1 star but I’d give them 5 stars for their guarantee and actually honoring the guarantee. They were a little slow with final resolution. Thanks Pup Labs for my refund since I was not satisfied with the results I got from your product.
Reply from Pup Labs2026-07-15
Hello David,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the confusion you experienced during the ordering process, the duplicate order, and the difficulty you encountered trying to reach our Customer Care team. We also understand how disappointing it is when a product does not provide the results you were hoping for.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review your refund request, and work toward a resolution.
We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to address your concerns.
— Pup Labs Customer Care 🐾
c
customer美国 · 2 reviews · Experienced 2026-07-02 ·
★★★★★
I have NOT RECEIVED MY Dog EARWAX…
I have NOT RECEIVED MY DOG EAR WAX SPRAY THAT I PURCHASED ON July 3rd. They took my money right away
BuT no one EVER ANSWERS THE NUMBER OR EMAIL. And because I thought this to be a reputable company MY DOG IS SUFFERING
Reply from Pup Labs2026-07-15
Hello,
We’re truly sorry to hear that you have not yet received your order and understand how upsetting this must be, especially when your dog is waiting for the product. This is certainly not the experience we want for our customers or their pets. 💛🐾
We sincerely apologize for the delay and for the difficulty you’ve experienced trying to reach our Customer Care team. We understand how frustrating this has been.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review the shipment status, and work toward a prompt resolution.
Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers.
— Pup Labs Customer Care 🐾
spent a half hour watching their pitch and fell for it. It wasn't until I did my due diligence on the company that I found You're in for a hassle if there is any issue. In my case I decided they weren't the kind of company I wanted to do business with and I cancelled my order via email. Turns out they won't let you cancel an order via email but they don't bother to tell you that. They never cancelled the order and shipped it the next day. They claim it's my responsibility to return their merchandise, at my expense. not a company you want to do business with.
Copies of all emails available on request.
Updated 7/20/2026
After spending a half hour going back and forth with their rep and threating filing a dispute with my credit card company, they did what should have taken place immediately upon my cancelling the order. they issued a credit to my account. do you really want to do business with a company that forces you to called them to get anything done? You make the choice. My original caution still stands.
Reply from Pup Labs2026-07-16
Hello Ron,
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the confusion surrounding your order cancellation.
Due to the inconvenience surrounding your order, we have already issued a full refund as a courtesy. We’ve also reached out to you via phone and email in an effort to address your concerns and ensure everything has been resolved.
If you have any additional questions, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order with you.
We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to address your concerns.
— Pup Labs Customer Care 🐾
There was a mistake with my order but Jose took care of it flawlessly and was very professional and efficient! I can’t wait to receive my order and try it.
Reply from Pup Labs2026-07-15
Hi Jolynn,
Thank you so much for taking the time to share your experience! 💛🐾
We’re delighted to hear that Jose was able to quickly resolve the issue with your order and provide you with professional and efficient service. We’ll be sure to pass along your kind words to him—recognition like this means a great deal to our team.
We’re excited for you to receive your order and hope you and your pup have a wonderful experience with our product. Thank you for choosing Pup Labs and for being part of the Pup Labs family!
— Pup Labs Customer Care 🐾
C
Carmen美国 · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Beware of Puplabs
First of all if you are planning to order anything from this unscrupulous company….DON’T !!! I ordered one bottle of K9 Soothe. I paid the higher price for one bottle, since it was not subscription. It has not worked for my dog. It is also a very greasy and messy spray. I decided to throw it in the trash. I thought that was that. Well on July 5th got an email thanking me for reordering and that my order was being processed. I emailed them telling them I had not reordered and did not appreciate the fact that they put another order through w/o my permission. No reply whatsoever from them. I called customer service and waited forever for rep to answer my call so hung up. I called my credit card provider and they opened a merchant dispute for my account and will also be blocking these scammers. UNBELIEVABLE!! So sorry that there are others out there going through the same thing with these scammers.
Reply from Pup Labs2026-07-10
Hello Carmen,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the confusion regarding your order, the unexpected shipment, and your difficulty reaching our Customer Care team. We understand how concerning it is to receive an order you did not expect, especially when the product was not the right fit for your dog.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order and work toward a resolution.
We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to make this right.
— Pup Labs Customer Care 🐾
M
Mary美国 · 1 review · Experienced 2026-06-26 ·
★★★★★
Horrible Horrible the man that comes on…
Horrible Horrible the man that comes on the video with the white hair and beard is Not the vet in Phoenix Az he is a actor he was on selling skin care and other things with some other fake lab. I have been trying to get in touch with Puplabs to get a refund for this powder for my dogs teeth the bag very small like an travel size and cost me 59$ I think I have been scammed I wish I could put them in jail They don’t answer their phones or emails has anyone ever gotten a answer from them? It’s very frustrating
Reply from Pup Labs2026-07-10
Hello Mary,
We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the difficulty you’ve experienced trying to reach our Customer Care team and for the frustration surrounding your refund request. We understand your concerns and would appreciate the opportunity to review your account and work toward a resolution.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly.
We truly value your feedback, as it helps us improve our customer experience and better serve our customers. Thank you for giving us the opportunity to address your concerns.
— Pup Labs Customer Care 🐾
R
Robert Weekes美国 · 1 review · Experienced 2026-07-08 ·
★★★★★
I am very pleased...
Reply from Pup Labs2026-07-09
Hi Robert,
Thank you so much for your kind review! We’re delighted to hear that you’re very pleased with your experience. 💛🐾
Knowing that we’ve been able to make a positive difference means so much to our team. We’re grateful that you chose Pup Labs and appreciate you taking the time to share your feedback.
Thank you for being a valued member of the Pup Labs family. We wish you and your pup continued health, happiness, and many wonderful moments together!
— Pup Labs Customer Care 🐾
W
Wayne Lavoie美国 · 2 reviews · Experienced 2026-07-06 ·
★★★★★
After trying many products for joint…
After trying many products for joint problems, I tried the Freedom Joint Drops and I have to say I find them very helpful in relieving my 10 year old Toy Poodle's joint pain. I have been using the product for a little over 3 months and my Baby can run again and jump up on the bed again. I have 3 Toy Poodles and I give 2 of them the drops.
My wife & I are both in our 70's and we are on a fixed income. So the down side is the expense of the drops. When I had some extra money I ordered the 12 pack as it gave me the best price per bottle. One of the bottles had it's cap cross threaded so it leaked in the shipping box. I am in the process of trying to get a replacement bottle.
I will update my comment in the future.
One more comment! I read where, concerning health products, it's best to order from the company's websites instead of Amazon or eBay because of copycat products. The Chinese can put a replica product on the market at a lower price and you can't tell the difference by looking at it, except it doesn't work. Now I always buy from the company.
No, Pub Labs did not pay me to write this review.
Reply from Pup Labs2026-07-07
Hi Wayne,
Thank you so much for taking the time to share your experience with Freedom Joint Drops! Your thoughtful review truly means a great deal to us. 💛🐾
We're thrilled to hear that your 10-year-old Toy Poodle is feeling more comfortable and active again. Knowing that your "Baby" is running and jumping onto the bed again after using Freedom Joint Drops for the past few months is exactly the kind of success story that inspires our team every day.
We also appreciate you sharing your honest feedback regarding the cost of the product. We understand that caring for multiple pets is an investment, and we're grateful that you've chosen Pup Labs for your pups.
We're very sorry to hear that one of your bottles was damaged during shipping. We’ve reached out via phone. We have sent out a replacement for the leaking bottle, so you receive the product you expected.
Thank you as well for sharing your perspective on purchasing directly from the manufacturer. We truly appreciate your trust in Pup Labs and your willingness to share your experience with other pet parents.
We wish you, your wife, and all three of your Toy Poodles continued health and happiness. Thank you for being a valued member of the Pup Labs family!
— Pup Labs Customer Care 🐾
If you decide to order it will not let you look or complete sale telling you not to backup & throws you in a loop cycle of different sales & more things to buy . I was very frustrated . You cannot get off site. It’s deceptive. I am contacting my bank on Monday.
Update: I received an email from PupLabs and also a phone call. Both were very pleasant and helpful with the issue.
Update: I have received the refund that I was told I would receive. Carissa was very pleasant and helpful!
Reply from Pup Labs2026-07-06
Hello Sherry,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience.
We’ve reached out to you via phone and email in an effort to connect with you directly and better understand your concerns. Due to the inconvenience we have refunded 50% of your order. If you believe an order was processed or if you would like us to review your account, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly.
We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience.
— Pup Labs Customer Care 🐾
K
Karen美国 · 3 reviews · Experienced 2026-06-22 ·
★★★★★
Pup labs deceptive
If Randy Aronson is a vet he should review his site page . If you decide to order it will not let you look or complete sale telling you not to backup & throws you in a loop cycle of different sales & more things to buy . I was so angry . I called bank to make sure sale was not processed . You cannot get off site. It’s deceptive marketing . Never buy here !
Reply from Pup Labs2026-07-03
Hello Karen,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience.
We would like to review your account and verify whether an order was processed, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly.
We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience.
— Pup Labs Customer Care 🐾
B
Brenda Griffith美国 · 5 reviews · Experienced 2026-06-30 ·
★★★★★
Customer service came through
UPDATE BELOW
I ordered and items I didn’t order were added to the total.
A call was scheduled for today at 10:00AM to discuss use of product. Have received 7 reminders via text and email. At 10:00 I get an email saying call cancelled because of duplicate appointment.
DO NOT HAVE DUPLICATE APPOINTMENT.
UPDATE: The company contacted me after my review posted. The first person I spoke with was somewhat helpful. A second person contacted me, Karissa and she was extremely helpful, addressed my concerns and answered my questions. I received my products today and will start using them tomorrow morning.
I will update again after I see how they work.
The company has addressed the issues I had very well.
Thank you Karissa.
Reply from Pup Labs2026-07-03
Hello Brenda,
We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛
We sincerely apologize for the confusion regarding your order and your scheduled consultation. We understand how frustrating this can be.
Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, your appointment, and work toward a resolution.
We truly appreciate your feedback, as it helps us improve our ordering process, scheduling, and overall customer experience.
— Pup Labs Customer Care 🐾
My dog absolutely would not eat any of the supplements except the dental one. We also ordered the spray & I couldn’t handle the smell. I got a refund on everything & a credit that I used for more dental supplement but to be honest it's very expensive. I don't think I will be ordering any of it again. I can find better prices elsewhere.
Reply from Pup Labs2026-07-02
Hello Mira,
We’re sorry to hear that most of our products weren’t the right fit for your pup, but we’re glad to know the ProDenta was one product they was enjoyed. 💛🐾
We understand that every dog has different preferences, and we appreciate you giving our products a try. We’re also glad we were able to issue your refund and provide a credit toward your dental powder purchase.
We appreciate your honest feedback regarding the scent of the spray and the cost of the dental powder. Customer feedback like yours is invaluable and helps us continue to improve both our products and the overall customer experience.
Thank you for giving Pup Labs a try. We truly appreciate your support and wish you and your pup all the very best.
— Pup Labs Customer Care 🐾
My aunt bought the pro dental for her dog . The dog is not even 2 yrs old & didn't have tartar. After using one bag,the dog now has tartar. Several calls have been made to return the product with no answer. As it seems they dont stand behind there product to get a refund.
Reply from Pup Labs2026-07-02
Hello Bernadette,
We’re truly sorry to hear about your aunt’s experience and understand how disappointing and frustrating this has been. This is certainly not the experience we want for our customers or their pets. 💛
We’re sorry to hear that ProDenta did not provide the results your aunt was hoping for. We also sincerely apologize for the difficulty she experienced trying to reach our Customer Care team.
We would like to reach out to her via phone and\or email in an effort to connect with her directly, please have her contact our Customer Care team at 855-207-7351 and provide the name and email address associated with the account so we can locate the order, review her concerns, and work toward a resolution.
We truly appreciate the feedback, as it helps us improve our products, processes, and customer experience.
— Pup Labs Customer Care 🐾
Hello,
Thank you so much for your kind review! We're thrilled to hear that our product has made a positive difference for your older pup. 💛🐾
Helping pups stay comfortable and enjoy a better quality of life is what we strive for, and it means so much to know we've been able to help your furry companion.
Thank you for choosing Pup Labs and for being a valued member of the Pup Labs family. We wish you and your pup many more happy, healthy days together!
— Pup Labs Customer Care 🐾
