On Wednesday 6/10/26 I had the pleasure…
On Wednesday 6/10/26 I had the pleasure of speaking with Jose. I called in because I saw in my bank account where another $53.00 had been deducted. I did not order the product on June 8th as Jose informed me I had. Turns out I had a subscription I was not aware of. I had returned the product last month because I did not want the product. I only received $26 of my $53. Anyway, this time I was put in contact with Jose. He was funny, personable and couldn't have been nicer. He told me when I received the product to send it back, make sure I have the tracking number, call them and I will receive a FULL REFUND this time. He promised me my refund and I am holding him to it, I don't think he will disappoint me. Anyone who calls in would be lucky to have the pleasure of speaking with Jose.
Hello Donna, Thank you for taking the time to share your experience and for recognizing Jose's outstanding customer service! 🐾💛 While we're sorry there was confusion regarding the subscription and unexpected charge, we're delighted to hear that Jose was able to assist you with kindness, professionalism, and a sense of humor. Providing clear information and helping customers find a resolution is exactly the type of service we strive to deliver. Your kind words about Jose being personable, helpful, and reassuring mean a great deal, and we’ll be sure to share your feedback with him. We know he'll appreciate hearing that he made such a positive impression during a frustrating situation. 😊 Thank you for your patience and for giving us the opportunity to assist you. We truly appreciate your feedback and your confidence in Jose. — Pup Labs Customer Care 🐾